Unit 21 Training and Development
Assignment 1
Contents
Introduction 1
Difference Between Training and Development 2
Training needs analyses at Sagecare 3-6
Reasons for training in Sagecare – Individual, Departmental, Organisational, 7-13
Strategic
Types of training in Sagecare 14-15
The impact of training on a new employee at Sagecare 16-17
Costs and benefits of individual needs training at Sagecare 18-24
The contribution of training and development to meet Sagcare’s objectives 25-30
Bibliography 30
Introduction
Sagecare is a specialist home care support and personal care assistant provider in Bedfordshire,
Hertfordshire, Lincolnshire and London. Sagecare delivers elderly and disabled care, 24/7 home care,
friendly and reliable carers and bespoke care plans. There company values are stated on their official
website “We care, we listen, we strive, we build”. Reviews from indeed mostly state the job is hard
work but very rewarding.
This report is going to investigate the training and development procedures at Sagecare and will
examine how Sagecare plans and delivers their training programmes. This information will then be
used to evaluate these processes’ contribution to the success of Sagecare and its aims and objectives
and conclude with any improvements that I think Sagecare could move forward with in future.
1
, Training and Development
Training vs Development
Basis for Comparison Training Development
Meaning The process of increasing The process of taking
knowledge and skills of the knowledge that is already
workforce to enable to acquired and developing the
perform their jobs effectively. skills to a higher level
Term – is it short term or long Short term Long term
term?
Focus on present or future? Present Future
Orientation – job based or Job based Career based
career based?
Objective of each one Short term impact for Career progression
immediate use
Number of individuals involved Several/many One
with each
Aims of each – job related Job related Individual aims
aims or more specific
individual aims?
2
, Training Needs Analysis
My personal training needs analysis
Skill My score Total Average What training could be provided to
out of 10 score for score for help develop these skills?
my group my group
Problem solving 6 50 6.25 e-learning with activities that develop
problem solving skills
Using own initiative 6 52 6.5 Review meetings that will have an
overlook of employees performance
and how situations could have been
improved
Self motivation 5 40 5 Develop mental meeting, set goals
and objectives
Makes you want to complete the list
as you go so you can check progress.
It shows what you need to do
Working under pressure 7 43 5.375 Relaxing strategies- change
department objectives.
Organisational training to help
pressure situations
More practise you do at pressure
situations the better will get
Meeting deadlines 4 52 6.5 Reducing tasks so employees have
ore time to practice work and
deadlines until they are developed
enough to increase workload
Organisational skills 5 48 6 Shadowing so skills can be picked up
from co-workers and then hands-on
training to put skills into practice
Team working 6 53 6.625 Internal training with mentoring that
involves hands-on training
Numeracy 6 40 5 Practice maths, mobile phone apps
with exercises or documentation on
work that practices mathematics
Verbal communication – phone 8 64 8 Shadowing internally to see how it
should be done then hands-on
training to help develop skills and try
and try over again
Verbal communication – face 7 57 7.125 Shadowing internally so the standard
to face od communication is shown, then to
try and try over again in hands-on
training.
Verbal communication – 5 45 5.625 Paperwork with information on and
presentations then hands on training
Written communication – 8 54 6.75 Internal or external training to go on
correspondence a course that will give tasks to
practice skills, mobile apps could also
be used to completed courses
Written communication – 6 44 5.5 View examples and view sheets
reports prepared. Lesson on report writing,
3
Assignment 1
Contents
Introduction 1
Difference Between Training and Development 2
Training needs analyses at Sagecare 3-6
Reasons for training in Sagecare – Individual, Departmental, Organisational, 7-13
Strategic
Types of training in Sagecare 14-15
The impact of training on a new employee at Sagecare 16-17
Costs and benefits of individual needs training at Sagecare 18-24
The contribution of training and development to meet Sagcare’s objectives 25-30
Bibliography 30
Introduction
Sagecare is a specialist home care support and personal care assistant provider in Bedfordshire,
Hertfordshire, Lincolnshire and London. Sagecare delivers elderly and disabled care, 24/7 home care,
friendly and reliable carers and bespoke care plans. There company values are stated on their official
website “We care, we listen, we strive, we build”. Reviews from indeed mostly state the job is hard
work but very rewarding.
This report is going to investigate the training and development procedures at Sagecare and will
examine how Sagecare plans and delivers their training programmes. This information will then be
used to evaluate these processes’ contribution to the success of Sagecare and its aims and objectives
and conclude with any improvements that I think Sagecare could move forward with in future.
1
, Training and Development
Training vs Development
Basis for Comparison Training Development
Meaning The process of increasing The process of taking
knowledge and skills of the knowledge that is already
workforce to enable to acquired and developing the
perform their jobs effectively. skills to a higher level
Term – is it short term or long Short term Long term
term?
Focus on present or future? Present Future
Orientation – job based or Job based Career based
career based?
Objective of each one Short term impact for Career progression
immediate use
Number of individuals involved Several/many One
with each
Aims of each – job related Job related Individual aims
aims or more specific
individual aims?
2
, Training Needs Analysis
My personal training needs analysis
Skill My score Total Average What training could be provided to
out of 10 score for score for help develop these skills?
my group my group
Problem solving 6 50 6.25 e-learning with activities that develop
problem solving skills
Using own initiative 6 52 6.5 Review meetings that will have an
overlook of employees performance
and how situations could have been
improved
Self motivation 5 40 5 Develop mental meeting, set goals
and objectives
Makes you want to complete the list
as you go so you can check progress.
It shows what you need to do
Working under pressure 7 43 5.375 Relaxing strategies- change
department objectives.
Organisational training to help
pressure situations
More practise you do at pressure
situations the better will get
Meeting deadlines 4 52 6.5 Reducing tasks so employees have
ore time to practice work and
deadlines until they are developed
enough to increase workload
Organisational skills 5 48 6 Shadowing so skills can be picked up
from co-workers and then hands-on
training to put skills into practice
Team working 6 53 6.625 Internal training with mentoring that
involves hands-on training
Numeracy 6 40 5 Practice maths, mobile phone apps
with exercises or documentation on
work that practices mathematics
Verbal communication – phone 8 64 8 Shadowing internally to see how it
should be done then hands-on
training to help develop skills and try
and try over again
Verbal communication – face 7 57 7.125 Shadowing internally so the standard
to face od communication is shown, then to
try and try over again in hands-on
training.
Verbal communication – 5 45 5.625 Paperwork with information on and
presentations then hands on training
Written communication – 8 54 6.75 Internal or external training to go on
correspondence a course that will give tasks to
practice skills, mobile apps could also
be used to completed courses
Written communication – 6 44 5.5 View examples and view sheets
reports prepared. Lesson on report writing,
3
