1
UNIT 16, ASSIGNMENT 2
HUMAN RESOURCES PLANNING:
HUMAN RESOURCES MANAGEMENT
BY DAYNA TYE
DAYNA TYE | L3 BTEC BUSINESS EXTENDED DIPLOMA | UNIT 16 – HUMAN RESOURCES MANAGEMENT IN BUSINESS
, 2
Contents
Introduction .............................................................................................................................................................4
Theories ....................................................................................................................................................................4
MASLOW ..............................................................................................................................................................4
Physiological and Safety needs .......................................................................................................................5
Social Needs ....................................................................................................................................................5
Self-esteem......................................................................................................................................................5
Self-actualisation/self-fulfilment.....................................................................................................................5
HERZBERG ............................................................................................................................................................5
MCGREGOR ..........................................................................................................................................................6
MAYO ...................................................................................................................................................................6
MCCLELLAND .......................................................................................................................................................6
VROOM ................................................................................................................................................................7
TAYLOR.................................................................................................................................................................7
OVERALL ...............................................................................................................................................................8
Which theory is best for St Edmund’s? ...........................................................................................................8
Comparison: advantages and disadvantages ..................................................................................................8
What could be improved? ...............................................................................................................................8
Reward system .........................................................................................................................................................9
Pension schemes .............................................................................................................................................9
Loans/advances ...............................................................................................................................................9
Childcare ..........................................................................................................................................................9
Corporate clothing ..........................................................................................................................................9
Staff discounts .................................................................................................................................................9
Flexible working...............................................................................................................................................9
Leave................................................................................................................................................................9
Extended parental leave..................................................................................................................................9
Contracts of employment ......................................................................................................................................10
CONTRACTUAL ENTITLEMENTS .........................................................................................................................10
EMPLOYEE AND EMPLOYER RIGHTS ..................................................................................................................10
TYPES OF EMPLOYMENT CONTRACT .................................................................................................................11
DISCIPLINARY PROCEDURES ..............................................................................................................................12
GRIEVANCE PROCEDURES..................................................................................................................................13
UNION MEMBERSHIP.........................................................................................................................................14
CODES OF BEHAVIOUR ......................................................................................................................................14
Employee involvement techniques ........................................................................................................................15
MEMBERSHIP OF WORK GROUPS .....................................................................................................................15
DAYNA TYE | L3 BTEC BUSINESS EXTENDED DIPLOMA | UNIT 16 – HUMAN RESOURCES MANAGEMENT IN BUSINESS
, 3
Board groups and work councils ...................................................................................................................15
Intra-organisational groups ...........................................................................................................................15
SUGGESTION SCHEMES .....................................................................................................................................15
DEVOLVED AUTHORITY AND RESPONSIBILITY...................................................................................................16
OPEN COMMUNICATIONS .................................................................................................................................16
TYPES OF COMMUNICATION .............................................................................................................................16
ORGANISATIONAL CULTURE ..............................................................................................................................18
NATIONAL ACCREDITATION ...............................................................................................................................18
Investors in People ........................................................................................................................................18
Charter Mark .................................................................................................................................................18
International Standards Organisations .........................................................................................................18
Managing employee performance at work ...........................................................................................................19
MEASURING PERFORMANCE .............................................................................................................................19
Performance indicators .................................................................................................................................19
Goal theory ....................................................................................................................................................19
SMART targets ...............................................................................................................................................20
Benchmarking ................................................................................................................................................20
MANAGING PERFORMANCE ..............................................................................................................................20
Probation .......................................................................................................................................................20
Appraisal ........................................................................................................................................................21
Supporting employees ..................................................................................................................................22
Occupational health ......................................................................................................................................23
Managing workloads .....................................................................................................................................24
Delegating authority and responsibility ........................................................................................................24
Capacity .........................................................................................................................................................24
Competence ..................................................................................................................................................25
Autonomy ......................................................................................................................................................25
Linking reward with performance .................................................................................................................25
Discipline .......................................................................................................................................................26
Employee development ................................................................................................................................26
Bibliography ...........................................................................................................................................................29
BOOKS ................................................................................................................................................................29
DAYNA TYE | L3 BTEC BUSINESS EXTENDED DIPLOMA | UNIT 16 – HUMAN RESOURCES MANAGEMENT IN BUSINESS
, 4
Introduction
In this document, I will be talking about how the staff are motivated at St Edmund’s Catholic School,
and the ways in which they are monitored and managed within the business.
Theories
There are 7 theories, 3 of which are human resources and 3 of which are scientific. Firstly, I will be
looking at the human resources theories (Maslow, Herzberg, McGregor, Mayo, McClelland and
Vroom), then I will look at the scientific theories (Taylor).
MASLOW
Maslow suggests that the need of people can be organised into a hierarchical structure.
The lowest ranking of the structure is physiological (or basic) needs, these include:
- Breathing
- Food
- Water
- Sex
- Sleep
- Homeostasis
- Excretion
The second ranking is safety; this includes:
- Security of employment
- Pension
- Adequate rest periods
- Health schemes
- Protection from unfair treatment
The third ranking is social (or love/belonging, or group) needs, these include:
- Friendship
- Family
- Sexual intimacy
The fourth ranking is self-esteem; these include:
- Confidence
- Achievements
- Respect of others
- Respect by others
The final ranking is self-actualisation (or self-fulfilment), these include:
- Morality
- Creativity
- Spontaneity
- Problem solving
- Lack of prejudice
- Acceptance of facts
When looking at this hierarchical structure, I can see that this can apply to St Edmund’s and this is
because it is easy for staff to use and follow. Most staff needs are met due to the fact they can
breathe, they have food to eat, they have water to drink, they have a bed to sleep in and so forth. If
these basic needs were not met, they would not be able to move up the scale.
DAYNA TYE | L3 BTEC BUSINESS EXTENDED DIPLOMA | UNIT 16 – HUMAN RESOURCES MANAGEMENT IN BUSINESS
UNIT 16, ASSIGNMENT 2
HUMAN RESOURCES PLANNING:
HUMAN RESOURCES MANAGEMENT
BY DAYNA TYE
DAYNA TYE | L3 BTEC BUSINESS EXTENDED DIPLOMA | UNIT 16 – HUMAN RESOURCES MANAGEMENT IN BUSINESS
, 2
Contents
Introduction .............................................................................................................................................................4
Theories ....................................................................................................................................................................4
MASLOW ..............................................................................................................................................................4
Physiological and Safety needs .......................................................................................................................5
Social Needs ....................................................................................................................................................5
Self-esteem......................................................................................................................................................5
Self-actualisation/self-fulfilment.....................................................................................................................5
HERZBERG ............................................................................................................................................................5
MCGREGOR ..........................................................................................................................................................6
MAYO ...................................................................................................................................................................6
MCCLELLAND .......................................................................................................................................................6
VROOM ................................................................................................................................................................7
TAYLOR.................................................................................................................................................................7
OVERALL ...............................................................................................................................................................8
Which theory is best for St Edmund’s? ...........................................................................................................8
Comparison: advantages and disadvantages ..................................................................................................8
What could be improved? ...............................................................................................................................8
Reward system .........................................................................................................................................................9
Pension schemes .............................................................................................................................................9
Loans/advances ...............................................................................................................................................9
Childcare ..........................................................................................................................................................9
Corporate clothing ..........................................................................................................................................9
Staff discounts .................................................................................................................................................9
Flexible working...............................................................................................................................................9
Leave................................................................................................................................................................9
Extended parental leave..................................................................................................................................9
Contracts of employment ......................................................................................................................................10
CONTRACTUAL ENTITLEMENTS .........................................................................................................................10
EMPLOYEE AND EMPLOYER RIGHTS ..................................................................................................................10
TYPES OF EMPLOYMENT CONTRACT .................................................................................................................11
DISCIPLINARY PROCEDURES ..............................................................................................................................12
GRIEVANCE PROCEDURES..................................................................................................................................13
UNION MEMBERSHIP.........................................................................................................................................14
CODES OF BEHAVIOUR ......................................................................................................................................14
Employee involvement techniques ........................................................................................................................15
MEMBERSHIP OF WORK GROUPS .....................................................................................................................15
DAYNA TYE | L3 BTEC BUSINESS EXTENDED DIPLOMA | UNIT 16 – HUMAN RESOURCES MANAGEMENT IN BUSINESS
, 3
Board groups and work councils ...................................................................................................................15
Intra-organisational groups ...........................................................................................................................15
SUGGESTION SCHEMES .....................................................................................................................................15
DEVOLVED AUTHORITY AND RESPONSIBILITY...................................................................................................16
OPEN COMMUNICATIONS .................................................................................................................................16
TYPES OF COMMUNICATION .............................................................................................................................16
ORGANISATIONAL CULTURE ..............................................................................................................................18
NATIONAL ACCREDITATION ...............................................................................................................................18
Investors in People ........................................................................................................................................18
Charter Mark .................................................................................................................................................18
International Standards Organisations .........................................................................................................18
Managing employee performance at work ...........................................................................................................19
MEASURING PERFORMANCE .............................................................................................................................19
Performance indicators .................................................................................................................................19
Goal theory ....................................................................................................................................................19
SMART targets ...............................................................................................................................................20
Benchmarking ................................................................................................................................................20
MANAGING PERFORMANCE ..............................................................................................................................20
Probation .......................................................................................................................................................20
Appraisal ........................................................................................................................................................21
Supporting employees ..................................................................................................................................22
Occupational health ......................................................................................................................................23
Managing workloads .....................................................................................................................................24
Delegating authority and responsibility ........................................................................................................24
Capacity .........................................................................................................................................................24
Competence ..................................................................................................................................................25
Autonomy ......................................................................................................................................................25
Linking reward with performance .................................................................................................................25
Discipline .......................................................................................................................................................26
Employee development ................................................................................................................................26
Bibliography ...........................................................................................................................................................29
BOOKS ................................................................................................................................................................29
DAYNA TYE | L3 BTEC BUSINESS EXTENDED DIPLOMA | UNIT 16 – HUMAN RESOURCES MANAGEMENT IN BUSINESS
, 4
Introduction
In this document, I will be talking about how the staff are motivated at St Edmund’s Catholic School,
and the ways in which they are monitored and managed within the business.
Theories
There are 7 theories, 3 of which are human resources and 3 of which are scientific. Firstly, I will be
looking at the human resources theories (Maslow, Herzberg, McGregor, Mayo, McClelland and
Vroom), then I will look at the scientific theories (Taylor).
MASLOW
Maslow suggests that the need of people can be organised into a hierarchical structure.
The lowest ranking of the structure is physiological (or basic) needs, these include:
- Breathing
- Food
- Water
- Sex
- Sleep
- Homeostasis
- Excretion
The second ranking is safety; this includes:
- Security of employment
- Pension
- Adequate rest periods
- Health schemes
- Protection from unfair treatment
The third ranking is social (or love/belonging, or group) needs, these include:
- Friendship
- Family
- Sexual intimacy
The fourth ranking is self-esteem; these include:
- Confidence
- Achievements
- Respect of others
- Respect by others
The final ranking is self-actualisation (or self-fulfilment), these include:
- Morality
- Creativity
- Spontaneity
- Problem solving
- Lack of prejudice
- Acceptance of facts
When looking at this hierarchical structure, I can see that this can apply to St Edmund’s and this is
because it is easy for staff to use and follow. Most staff needs are met due to the fact they can
breathe, they have food to eat, they have water to drink, they have a bed to sleep in and so forth. If
these basic needs were not met, they would not be able to move up the scale.
DAYNA TYE | L3 BTEC BUSINESS EXTENDED DIPLOMA | UNIT 16 – HUMAN RESOURCES MANAGEMENT IN BUSINESS
