BASIC COMMUNICATION QUESTIONS WITH CORRECT ANSWERS

What should learn/Summary CORRECT ANSWER - Define communication and its role in the health care industry. - Distinguish among verbal, written and non-verbal communication. What are the different types of communication. CORRECT ANSWER - Verbal - Non-verbal - Written What is communication ? CORRECT ANSWER Communication is the process of exchanging messages. What is verbal communication? CORRECT ANSWER Verbal communication is the use of language and words to send and receive information. (face to face, or over the phone) (one on one or in a group) Most often used. What are the goals of verbal communication? CORRECT ANSWER The goals of verbal communication are: - Establish a rapport or a connection. - Obtain information from patients. - Confirm understanding. - Relay information to other healthcare workers. - Give instructions to patients. Why is verbal communication often the most effective way to communicate? CORRECT ANSWER It allows for instant feedback, clarity and understanding. What are lay terms? CORRECT ANSWER Lay terms are everyday language that patients can understand. In verbal communication, how is emotion expressed? CORRECT ANSWER In verbal communication, emotion is expressed through your tone of voice