P3

Chain of command is the line on which orders and decisions are passed
down from top to bottom of the hierarchy.




Chain of Command in McDonald’s Chain of Command in Tesco

• Store Owner • Store Owner
• Manager • Managing Director
• Assistant Manager • Human Resources Director
• Shift Manager • Human Resources Manager
• Team Leaders • Team Leaders
• Employees • Employees

, Span of control is the number of people who report to one manager in a
hierarchy. There are two types of span of controls, wide span of control and
narrow span of control.
Advantages of a wide span of control:
• Less levels of management
• Costs less because the business doesn’t need to employ many managers


Advantages of a narrow span of control:
• Allows a manager to communicate quickly
• Less management skill required