Harrow Fix It
You are advised to spend 15 minutes reading the assessment task, information, task
instructions and the activities you are to complete. You may make notes and/or highlight
information to use in the completion of the documents you need to produce for your task.
Task scenario
Your supervisor at Harrow Fix-IT, a small IT support company, has asked you to develop a
database to record IT customer support requests. The company provides IT support for
customers, which are local small businesses. The company employs four technicians.
The database will record information about:
The Technicians
The Customers
The Repairs
Repairs are categorised by type e.g. software etc.
Each repair is allocated to a technician and must be completed within 5 days.
A technician can undertake many repairs
You are advised to spend 15 minutes reading the assessment task, information, task
instructions and the activities you are to complete. You may make notes and/or highlight
information to use in the completion of the documents you need to produce for your task.
Task scenario
Your supervisor at Harrow Fix-IT, a small IT support company, has asked you to develop a
database to record IT customer support requests. The company provides IT support for
customers, which are local small businesses. The company employs four technicians.
The database will record information about:
The Technicians
The Customers
The Repairs
Repairs are categorised by type e.g. software etc.
Each repair is allocated to a technician and must be completed within 5 days.
A technician can undertake many repairs
