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Summary Unit 4 - Customer Service in Travel and Tourism

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2020/2021 Written for academic year
Institution PEARSON (PEARSON)
Module Unit 4 - Customer Service in Travel and Tourism
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ON UNIT 4 YOU HAD TO PICK A ORGANISATION AND THE QUESTIONNAIRE IS FOR THE CUSTOMERS REVIEWS

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Hotel THB Flora

Party size ______ Nights stayed _____ board _______________


Questions Yes No Additional information
Did you enjoy your stay?
Was your room comfortable and clean?
Were the staff friendly and helpful?
Did you find it difficult to find things to do?
Was the food up to your standards?
Do you think our customer service team good?
Do you think there are things we need to improve on?
Would you come back to stay?
Would you recommend us to a friend?

Document information

Study Level
BTEC
Subject
Travel and Tourism
Uploaded on
October 22, 2021
Number of pages
1
Written in
2020/2021
Type
Summary
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