ASQ CSSGB EXAM |ACTUAL QUESTIONS AND
VERIFIED ANSWERS|BRAND NEW 2026-2027
UPDATE|GRADED A+
Question 1
An organized and disciplined approach to problem solving in most six sigma organizations
is called:
A) SIPOC
B) DMAIC
C) PDCA
D) DPMO
CORRECT ANSWER
B
Question 2
Using six sigma methodology, a company at 4.5 sigma would have a failure rate of:
A) 3.4 ppm
B) 233 ppm
C) 1350 ppm
D) 6210 ppm
CORRECT ANSWER
C
1
,Question 3
From an upper management perspective, what has been the principal motivating factor in
embracing lean six sigma?
A) Bottom line results
B) Market share growth
C) Defect reductions
D) Customer focus
CORRECT ANSWER
A
Question 4
An advantage of training managers in six sigma concepts before improvement team
members is which of the following?
A) Managers have more time available for training
B) Managers must lead the deployment of six sigma
C) Managers must understand the concepts better than the team members
D) Managers must pay for worker training
CORRECT ANSWER
B
Question 5
In highly effective six sigma companies, most employees receive some training. What
group is most likely to receive sponsorship training?
2
,A) Senior management
B) Master black belt candidates
C) Black belt candidates
D) Green belt candidates
CORRECT ANSWER
A
Question 6
A company struggling with low performance in terms of quality, profitability, and
productivity is considering a six sigma initiative. A decision to proceed would be
considered:
A) Smart, they have a lot of low lying fruit
B) Unwise, they probably can't afford the effort
C) Unwise, they need to attend to basic activities first
D) Smart, they obviously need the six sigma structure
CORRECT ANSWER
C
Question 7
One of Dr. Deming's 14 points for management states, "Cease dependence upon
inspection as a way to achieve quality." The underlying tenet of this statement is which of
the following?
A) Many American companies employ too many inspectors; perhaps 5% - 10% of the work
force
B) Quality should be built into the product, not inspected in
3
, C) In most cases, the worker should perform his/her own inspection and not rely on
someone else
D) Most manual inspection will miss 10% - 20% of defects under typical working conditions
CORRECT ANSWER
B
Question 8
Which of the following quality luminaries would be most clearly identified as a proponent
of improvement and breakthrough projects?
A) Ishikawa
B) Deming
C) Juran
D) Crosby
CORRECT ANSWER
C
Question 9
Identify the quality guru who believed the best approach to understanding the purpose of
a quality system would be the four absolutes of quality management.
A) Dr. Feigenbaum
B) Philip Crosby
C) Dr. Deming
D) Dr. Juran
CORRECT ANSWER
4
VERIFIED ANSWERS|BRAND NEW 2026-2027
UPDATE|GRADED A+
Question 1
An organized and disciplined approach to problem solving in most six sigma organizations
is called:
A) SIPOC
B) DMAIC
C) PDCA
D) DPMO
CORRECT ANSWER
B
Question 2
Using six sigma methodology, a company at 4.5 sigma would have a failure rate of:
A) 3.4 ppm
B) 233 ppm
C) 1350 ppm
D) 6210 ppm
CORRECT ANSWER
C
1
,Question 3
From an upper management perspective, what has been the principal motivating factor in
embracing lean six sigma?
A) Bottom line results
B) Market share growth
C) Defect reductions
D) Customer focus
CORRECT ANSWER
A
Question 4
An advantage of training managers in six sigma concepts before improvement team
members is which of the following?
A) Managers have more time available for training
B) Managers must lead the deployment of six sigma
C) Managers must understand the concepts better than the team members
D) Managers must pay for worker training
CORRECT ANSWER
B
Question 5
In highly effective six sigma companies, most employees receive some training. What
group is most likely to receive sponsorship training?
2
,A) Senior management
B) Master black belt candidates
C) Black belt candidates
D) Green belt candidates
CORRECT ANSWER
A
Question 6
A company struggling with low performance in terms of quality, profitability, and
productivity is considering a six sigma initiative. A decision to proceed would be
considered:
A) Smart, they have a lot of low lying fruit
B) Unwise, they probably can't afford the effort
C) Unwise, they need to attend to basic activities first
D) Smart, they obviously need the six sigma structure
CORRECT ANSWER
C
Question 7
One of Dr. Deming's 14 points for management states, "Cease dependence upon
inspection as a way to achieve quality." The underlying tenet of this statement is which of
the following?
A) Many American companies employ too many inspectors; perhaps 5% - 10% of the work
force
B) Quality should be built into the product, not inspected in
3
, C) In most cases, the worker should perform his/her own inspection and not rely on
someone else
D) Most manual inspection will miss 10% - 20% of defects under typical working conditions
CORRECT ANSWER
B
Question 8
Which of the following quality luminaries would be most clearly identified as a proponent
of improvement and breakthrough projects?
A) Ishikawa
B) Deming
C) Juran
D) Crosby
CORRECT ANSWER
C
Question 9
Identify the quality guru who believed the best approach to understanding the purpose of
a quality system would be the four absolutes of quality management.
A) Dr. Feigenbaum
B) Philip Crosby
C) Dr. Deming
D) Dr. Juran
CORRECT ANSWER
4
