ASQ CSSGB CERTIFICATION |ACTUAL QUESTIONS
AND VERIFIED ANSWERS|BRAND NEW 2026-2027
UPDATE|GRADED A+
Question 1
Which of the following statements describes a reason why companies find Six Sigma
valuable?
A. Six Sigma provides a customized improvement methodology that can be applied
anywhere throughout the business.
B. Six Sigma fundamentally changes how a company improves.
C. Six Sigma makes no overall changes to the quality of the company's products and
services.
D. Six Sigma is a long-term approach to improvement that does not fundamentally change
the way a company measures success.
CORRECT ANSWER
Answer= D= long-term approach to improvement that does not fundamentally change the
way a company measures success.
Question 2
Six Sigma focuses on achieving financial targets or reducing costs within 12 months, which
is not necessarily a change in how a company improves the quality of its products or
services. Additionally, simply changing an approach with no regard for results is not part of
the Six Sigma value proposition.
1
,Six Sigma is a standard (not customized) improvement methodology that can be applied to
many businesses and throughout an individual business.
Six Sigma projects almost always target quality improvement.
Question 3
Which of the following best describes the Six Sigma philosophy?
A) Daily activity sustaining continuous improvement in which people do rapid experiments
to learn how to eliminate waste in business processes.
B) Regularly scheduled rapid improvement events in which the right people come together
to find ways to eliminate waste in business processes and implement their solutions very
quickly.
C) Teams working on short- to medium-term projects, using a standardized methodology to
solve problems that directly impact the bottom line, exposing the "hidden factories," and
using statistical methods to drive their decisions.
D) A structured management approach for the entire organization, centered on quality,
based on the participation of everyone, and aimed at long-term success through customer
satisfaction.
CORRECT ANSWER
Six Sigma emphasizes solving problems using statistical methods to drive the solutions
using the DMAIC process.
Correct = D) A structured management approach for the entire organization, centered on
quality, based on the participation of everyone, and aimed at long-term success through
customer satisfaction.
2
, Kaizen philosophy= Daily activity sustaining continuous improvement in which people do
rapid experiments to learn how to eliminate waste in business process
LEAN= Regularly scheduled rapid improvement events in which the right people come
together to find ways to eliminate waste in business processes and implement their
solutions very quickly is the philosophy behind lean.
Question 4
Which of the following was one of Shewhart's contributions to the foundation of the Six
Sigma methodology and tools?
A) He experimented, identified, and documented the concept of the "Hawthorne effect."
B) He created and used control charts, and he introduced the concept of statistical quality
control.
C) He was the first to describe and define the Six Sigma DMAIC approach to continuous
improvement.
D) He first promoted the idea that any process variation from a desired target value was a
loss to society.
CORRECT ANSWER
Answer=Control Chart= Shewart
While he worked at the Hawthorne plant, the so-called "Hawthorne effect" was not
documented by Shewhart. The reality of the "Hawthorne effect" is also still debated.
Question 5
3
, An insurance company is attempting to address minor issues with its claims payment
process. If it chooses to use the PDSA cycle popularized by Deming, what would be the
correct order of steps to take?
A) Implement the desired changes with a pilot program.
B) Measure the performance of the modified process.
C) Identify what changes to the claims process should be made.
D) Integrate successful results into the existing claims process.
CORRECT ANSWER
Answer= 3, 1, 2, 4
Identify, Implement, Measure and Integrate are the correct order of steps in the PDSA
improvement cycle.
Question 6
Which one of the following in the Juran Trilogy included evaluating actual quality
performance?
A) Quality improvement
B) Quality planning
C) Quality assurance
D) Quality control
CORRECT ANSWER
Juran was one of the first to write about the cost of poor quality.[11] This was illustrated
by his "Juran trilogy", an approach to cross-functional management, which is composed
4
AND VERIFIED ANSWERS|BRAND NEW 2026-2027
UPDATE|GRADED A+
Question 1
Which of the following statements describes a reason why companies find Six Sigma
valuable?
A. Six Sigma provides a customized improvement methodology that can be applied
anywhere throughout the business.
B. Six Sigma fundamentally changes how a company improves.
C. Six Sigma makes no overall changes to the quality of the company's products and
services.
D. Six Sigma is a long-term approach to improvement that does not fundamentally change
the way a company measures success.
CORRECT ANSWER
Answer= D= long-term approach to improvement that does not fundamentally change the
way a company measures success.
Question 2
Six Sigma focuses on achieving financial targets or reducing costs within 12 months, which
is not necessarily a change in how a company improves the quality of its products or
services. Additionally, simply changing an approach with no regard for results is not part of
the Six Sigma value proposition.
1
,Six Sigma is a standard (not customized) improvement methodology that can be applied to
many businesses and throughout an individual business.
Six Sigma projects almost always target quality improvement.
Question 3
Which of the following best describes the Six Sigma philosophy?
A) Daily activity sustaining continuous improvement in which people do rapid experiments
to learn how to eliminate waste in business processes.
B) Regularly scheduled rapid improvement events in which the right people come together
to find ways to eliminate waste in business processes and implement their solutions very
quickly.
C) Teams working on short- to medium-term projects, using a standardized methodology to
solve problems that directly impact the bottom line, exposing the "hidden factories," and
using statistical methods to drive their decisions.
D) A structured management approach for the entire organization, centered on quality,
based on the participation of everyone, and aimed at long-term success through customer
satisfaction.
CORRECT ANSWER
Six Sigma emphasizes solving problems using statistical methods to drive the solutions
using the DMAIC process.
Correct = D) A structured management approach for the entire organization, centered on
quality, based on the participation of everyone, and aimed at long-term success through
customer satisfaction.
2
, Kaizen philosophy= Daily activity sustaining continuous improvement in which people do
rapid experiments to learn how to eliminate waste in business process
LEAN= Regularly scheduled rapid improvement events in which the right people come
together to find ways to eliminate waste in business processes and implement their
solutions very quickly is the philosophy behind lean.
Question 4
Which of the following was one of Shewhart's contributions to the foundation of the Six
Sigma methodology and tools?
A) He experimented, identified, and documented the concept of the "Hawthorne effect."
B) He created and used control charts, and he introduced the concept of statistical quality
control.
C) He was the first to describe and define the Six Sigma DMAIC approach to continuous
improvement.
D) He first promoted the idea that any process variation from a desired target value was a
loss to society.
CORRECT ANSWER
Answer=Control Chart= Shewart
While he worked at the Hawthorne plant, the so-called "Hawthorne effect" was not
documented by Shewhart. The reality of the "Hawthorne effect" is also still debated.
Question 5
3
, An insurance company is attempting to address minor issues with its claims payment
process. If it chooses to use the PDSA cycle popularized by Deming, what would be the
correct order of steps to take?
A) Implement the desired changes with a pilot program.
B) Measure the performance of the modified process.
C) Identify what changes to the claims process should be made.
D) Integrate successful results into the existing claims process.
CORRECT ANSWER
Answer= 3, 1, 2, 4
Identify, Implement, Measure and Integrate are the correct order of steps in the PDSA
improvement cycle.
Question 6
Which one of the following in the Juran Trilogy included evaluating actual quality
performance?
A) Quality improvement
B) Quality planning
C) Quality assurance
D) Quality control
CORRECT ANSWER
Juran was one of the first to write about the cost of poor quality.[11] This was illustrated
by his "Juran trilogy", an approach to cross-functional management, which is composed
4
