ASQ CSSGB CERTIFICATION EXAM |ACTUAL
QUESTIONS AND VERIFIED ANSWERS|BRAND NEW
2026-2027 UPDATE|GRADED A+
Question 2
A) Six Sigma provides a customized improvement methodology that can be applied
anywhere throughout the business.
B) Six Sigma fundamentally changes how a company improves.
C) Six Sigma makes no overall changes to the quality of the company's products and services.
D) Six Sigma is a long-term approach to improvement that does not fundamentally change
the way a company measures success.
CORRECT ANSWER
D) Six Sigma is a long-term approach to improvement that does not fundamentally
change the way a company measures success.
Six Sigma doesn't necessarily change how a company improves.
Question 3
An insurance company is attempting to address minor issues with its claims payment
process. If it chooses to use the PDSA cycle popularized by Deming, what would be the
correct order of steps to take?
Question 4
1
,1. Implement the desired changes with a pilot program.
2. Measure the performance of the modified process.
3. Identify what changes to the claims process should be made
4. Integrate successful results into the existing claims process.
A) 1, 4, 2, 3
B) 3, 1, 2, 4
C) 4, 3, 1, 2
D) 3, 2, 1, 4
CORRECT ANSWER
B) 3, 1, 2, 4
Identify, Implement, Measure, and Integrate are the correct order of steps in the PDSA
improvement cycle.
Question 5
Which of the following is an example of sub-optimization of the whole?
Question 6
A) Focusing on satisfying customer requirements will necessarily optimize the whole
organization.
2
,B) The best way to optimize the whole organization is to optimize its parts either one at a
time or using some design of experiments approach.
C) The only way to optimize the whole is for all to sacrifice to work together to produce the
best output (products/services) for their customers.
D) Organizational processes are interdependent; the requirements specific to a sub-process
may not align with organizational objectives.
CORRECT ANSWER
D) Organizational processes are interdependent; the requirements specific to a sub-
process may not align with organizational objectives.
The interconnectedness or interdependence of each process may require an individual
process to sub-optimize to fulfill broader organizational performance goals (e.g., one
sub-process may overproduce for downstream processes, increasing levels of waste
within the organization).
Question 7
Which of the following is the best reason a company will choose, all else being equal,
projects that most positively impact profitability?
Question 8
A) Profit allows an organization to purchase new machinery to meet increasing demand.
B) High profits in the present guarantee the long-term success of a company.
C) Earning profits allows a company to continue to work toward the goals of management.
3
, D) A company with profits can reward shareholders with quarterly dividends.
CORRECT ANSWER
C) Earning profits allows a company to continue to work toward the goals of
management.
Earning profits allows a company to continue to work toward the goals of management is
the correct answer. Profitability ensures an organization can remain an ongoing concern and
work toward its goals, regardless of how it chooses to do so.
Question 9
Which of the following statements best explains how Six Sigma projects are related to
organizational goals?
Question 10
A) Organizational goals determine the Six Sigma projects that should be executed for all
processes of the organization.
B) Project selection criteria should be aligned with the mission of the organization and its
related quality, service, and cost goals.
C) Project goals are determined by the process being measured and will necessarily optimize
the organization for achieving its goals.
D) Six Sigma projects identify process output measures that are used to establish broader
goals for the organization.
CORRECT ANSWER
B) Project selection criteria should be aligned with the mission of the organization and its
related quality, service, and cost goals.
4
QUESTIONS AND VERIFIED ANSWERS|BRAND NEW
2026-2027 UPDATE|GRADED A+
Question 2
A) Six Sigma provides a customized improvement methodology that can be applied
anywhere throughout the business.
B) Six Sigma fundamentally changes how a company improves.
C) Six Sigma makes no overall changes to the quality of the company's products and services.
D) Six Sigma is a long-term approach to improvement that does not fundamentally change
the way a company measures success.
CORRECT ANSWER
D) Six Sigma is a long-term approach to improvement that does not fundamentally
change the way a company measures success.
Six Sigma doesn't necessarily change how a company improves.
Question 3
An insurance company is attempting to address minor issues with its claims payment
process. If it chooses to use the PDSA cycle popularized by Deming, what would be the
correct order of steps to take?
Question 4
1
,1. Implement the desired changes with a pilot program.
2. Measure the performance of the modified process.
3. Identify what changes to the claims process should be made
4. Integrate successful results into the existing claims process.
A) 1, 4, 2, 3
B) 3, 1, 2, 4
C) 4, 3, 1, 2
D) 3, 2, 1, 4
CORRECT ANSWER
B) 3, 1, 2, 4
Identify, Implement, Measure, and Integrate are the correct order of steps in the PDSA
improvement cycle.
Question 5
Which of the following is an example of sub-optimization of the whole?
Question 6
A) Focusing on satisfying customer requirements will necessarily optimize the whole
organization.
2
,B) The best way to optimize the whole organization is to optimize its parts either one at a
time or using some design of experiments approach.
C) The only way to optimize the whole is for all to sacrifice to work together to produce the
best output (products/services) for their customers.
D) Organizational processes are interdependent; the requirements specific to a sub-process
may not align with organizational objectives.
CORRECT ANSWER
D) Organizational processes are interdependent; the requirements specific to a sub-
process may not align with organizational objectives.
The interconnectedness or interdependence of each process may require an individual
process to sub-optimize to fulfill broader organizational performance goals (e.g., one
sub-process may overproduce for downstream processes, increasing levels of waste
within the organization).
Question 7
Which of the following is the best reason a company will choose, all else being equal,
projects that most positively impact profitability?
Question 8
A) Profit allows an organization to purchase new machinery to meet increasing demand.
B) High profits in the present guarantee the long-term success of a company.
C) Earning profits allows a company to continue to work toward the goals of management.
3
, D) A company with profits can reward shareholders with quarterly dividends.
CORRECT ANSWER
C) Earning profits allows a company to continue to work toward the goals of
management.
Earning profits allows a company to continue to work toward the goals of management is
the correct answer. Profitability ensures an organization can remain an ongoing concern and
work toward its goals, regardless of how it chooses to do so.
Question 9
Which of the following statements best explains how Six Sigma projects are related to
organizational goals?
Question 10
A) Organizational goals determine the Six Sigma projects that should be executed for all
processes of the organization.
B) Project selection criteria should be aligned with the mission of the organization and its
related quality, service, and cost goals.
C) Project goals are determined by the process being measured and will necessarily optimize
the organization for achieving its goals.
D) Six Sigma projects identify process output measures that are used to establish broader
goals for the organization.
CORRECT ANSWER
B) Project selection criteria should be aligned with the mission of the organization and its
related quality, service, and cost goals.
4
