UNITED HEALTHCARE ETHICS AND
COMPLIANCE BUNDLED
QUESTIONS WITH COMPLETE
SOLUTIONS GRADED A PLUS
◉ When completing an enrollment application in LEAN, why is an
agent
prohibited from entering his or her own email address in a field
available for the consumer's email address?
-The consumer/member would not receive plan related
correspondence intended for him/her.
-The agent may experience commission payment processing issues.
-The enrollment application may be denied. Answer: The
consumer/member would not receive plan related correspondence
intended for him/her.
◉ Which election period runs from October 15 to December 7 and
allows consumers to elect to join a Medicare Advantage Plan or
switch to a different plan?
-Annual Election Period (AEP)
-Special Election Period (SEP)
-Open Enrollment Period (OEP)
-Initial Coverage Election Period (ICEP). Answer: AEP
, ◉ Which of the following materials is an agent NOT permitted to
display and/or distribute at a marketing/sales event?
-Generic business reply cards for Medicare products.
-Medicare Made Clear brochures from the UnitedHealthcare Toolkit.
-5-dollar gift cards to an in-network pharmacy.
-Pens and notepads that contain the agent's contact information..
Answer: 5-dollar gift cards to an in-network pharmacy.
◉ Kira has scheduled an appointment and obtained a Scope of
Appointment (SOA) form to discuss Medicare Advantage Plans with
a
consumer. When she arrives at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your
presentation. What should Kira do?
-Ask the consumer's friend to leave since the friend had not
scheduled the appointment.
-Before Kira can start the appointment with both consumers, she
must ask the consumer'S friend to complete an SOA.
-Ask the consumer's friend to complete the SOA and schedule a
separate appointment.
-Tell the consumer that you will come back another day,. Answer:
Before Kira can start the appointment with both consumers, she
must ask the consumer'S friend to complete an SOA.
COMPLIANCE BUNDLED
QUESTIONS WITH COMPLETE
SOLUTIONS GRADED A PLUS
◉ When completing an enrollment application in LEAN, why is an
agent
prohibited from entering his or her own email address in a field
available for the consumer's email address?
-The consumer/member would not receive plan related
correspondence intended for him/her.
-The agent may experience commission payment processing issues.
-The enrollment application may be denied. Answer: The
consumer/member would not receive plan related correspondence
intended for him/her.
◉ Which election period runs from October 15 to December 7 and
allows consumers to elect to join a Medicare Advantage Plan or
switch to a different plan?
-Annual Election Period (AEP)
-Special Election Period (SEP)
-Open Enrollment Period (OEP)
-Initial Coverage Election Period (ICEP). Answer: AEP
, ◉ Which of the following materials is an agent NOT permitted to
display and/or distribute at a marketing/sales event?
-Generic business reply cards for Medicare products.
-Medicare Made Clear brochures from the UnitedHealthcare Toolkit.
-5-dollar gift cards to an in-network pharmacy.
-Pens and notepads that contain the agent's contact information..
Answer: 5-dollar gift cards to an in-network pharmacy.
◉ Kira has scheduled an appointment and obtained a Scope of
Appointment (SOA) form to discuss Medicare Advantage Plans with
a
consumer. When she arrives at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your
presentation. What should Kira do?
-Ask the consumer's friend to leave since the friend had not
scheduled the appointment.
-Before Kira can start the appointment with both consumers, she
must ask the consumer'S friend to complete an SOA.
-Ask the consumer's friend to complete the SOA and schedule a
separate appointment.
-Tell the consumer that you will come back another day,. Answer:
Before Kira can start the appointment with both consumers, she
must ask the consumer'S friend to complete an SOA.
