TEST BANK _ Interpersonal Relationships: Professional Communication Skills for Nurses
by Kathleen Underman Boggs PhD FNP-CS || LATEST EDITION||ALL CHAPTERS
9th Edition
,Table of Contents
Part i: conceptual foundations of interpersonal relationships and
professional communication skills ........................................................... 4
Chapter 1: theory based perspectives and contemporary dynamics ......................................... 4
Chapter 2: professional guides for nursing communication ..................................................... 13
Chapter 3: clinical judgment and ethical decision making ....................................................... 23
Chapter 4: clarity and safety in communication ....................................................................... 33
Part ii: essential communication skills .................................................. 44
Chapter 5: developing therapeutic communication skills ........................................................ 44
Chapter 6: variation in communication styles .......................................................................... 56
Chapter 7: intercultural communication ................................................................................... 68
Chapter 8: therapeutic communication in groups .................................................................... 78
Part iii: therapeutic interpersonal relationship skills ........................... 91
Chapter 9: self concept in professional interpersonal relationships ........................................ 91
Chapter 10: developing therapeutic relationships ................................................................... 99
Chapter 11: bridges and barriers in therapeutic relationships ............................................... 110
Chapter 12: communicating with families .............................................................................. 119
Chapter 13: resolving conflicts between nurse and client...................................................... 131
Chapter 14: communicating to encourage health literacy, health promotion, and prevention
of disease ................................................................................................................................ 143
Chapter 15: health teaching and coaching ............................................................................. 155
Chapter 16: empowerment-oriented communication strategies to reduce stress ................ 167
Part v: accommodating clients with special communication needs .. 174
Chapter 17: communicating with clients experiencing communication deficits .................... 174
Chapter 18: communicating with children ............................................................................. 183
Chapter 19: communicating with older adults ....................................................................... 193
Chapter 20: communicating with clients in crisis ................................................................... 204
Chapter 21: communicating with clients and families at the end of life ................................ 219
Part vi: collaborative and professional communication ...................... 232
,Chapter 22: role relationships and interprofessional communication ................................... 232
Chapter 23: communicating with other health professionals ................................................ 241
Chapter 24: communicating for continuity of care ................................................................. 249
Chapter 25: documentation in an electronic era .................................................................... 263
Chapter 26: communicating at the point of care: application of health information
technologies ............................................................................................................................ 271
, Part i: conceptual foundations of interpersonal
relationships and professional communication skills
Chapter 1: theory based perspectives and contemporary dynamics
Multiple choice
1. When describing nursing to a group of nursing students, the nursing instructor lists all of
the following characteristics of nursing except
A. Historically nursing is as old as mankind.
B. Nursing was originally practiced informally by religious orders dedicated to care of the
sick.
C. Nursing was later practiced in the home by female caregivers with no formal education.
D. Nursing has always been identifiable as a distinct occupation.
Answer: a
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 crimean war.
There, florence nightingale’s notes on nursing introduced the world to the functional roles of
professional nursing and the need for formal education.
Dif: cognitive level: comprehension ref: p. 1 top: step of the nursing process: all phases
Msc: client needs: psychosocial integrity
2. The nursing profession’s first nurse researcher, who served as an early advocate for high-
quality care and used statistical data to document the need for handwashing in preventing
infection, was
A. Abraham maslow.
by Kathleen Underman Boggs PhD FNP-CS || LATEST EDITION||ALL CHAPTERS
9th Edition
,Table of Contents
Part i: conceptual foundations of interpersonal relationships and
professional communication skills ........................................................... 4
Chapter 1: theory based perspectives and contemporary dynamics ......................................... 4
Chapter 2: professional guides for nursing communication ..................................................... 13
Chapter 3: clinical judgment and ethical decision making ....................................................... 23
Chapter 4: clarity and safety in communication ....................................................................... 33
Part ii: essential communication skills .................................................. 44
Chapter 5: developing therapeutic communication skills ........................................................ 44
Chapter 6: variation in communication styles .......................................................................... 56
Chapter 7: intercultural communication ................................................................................... 68
Chapter 8: therapeutic communication in groups .................................................................... 78
Part iii: therapeutic interpersonal relationship skills ........................... 91
Chapter 9: self concept in professional interpersonal relationships ........................................ 91
Chapter 10: developing therapeutic relationships ................................................................... 99
Chapter 11: bridges and barriers in therapeutic relationships ............................................... 110
Chapter 12: communicating with families .............................................................................. 119
Chapter 13: resolving conflicts between nurse and client...................................................... 131
Chapter 14: communicating to encourage health literacy, health promotion, and prevention
of disease ................................................................................................................................ 143
Chapter 15: health teaching and coaching ............................................................................. 155
Chapter 16: empowerment-oriented communication strategies to reduce stress ................ 167
Part v: accommodating clients with special communication needs .. 174
Chapter 17: communicating with clients experiencing communication deficits .................... 174
Chapter 18: communicating with children ............................................................................. 183
Chapter 19: communicating with older adults ....................................................................... 193
Chapter 20: communicating with clients in crisis ................................................................... 204
Chapter 21: communicating with clients and families at the end of life ................................ 219
Part vi: collaborative and professional communication ...................... 232
,Chapter 22: role relationships and interprofessional communication ................................... 232
Chapter 23: communicating with other health professionals ................................................ 241
Chapter 24: communicating for continuity of care ................................................................. 249
Chapter 25: documentation in an electronic era .................................................................... 263
Chapter 26: communicating at the point of care: application of health information
technologies ............................................................................................................................ 271
, Part i: conceptual foundations of interpersonal
relationships and professional communication skills
Chapter 1: theory based perspectives and contemporary dynamics
Multiple choice
1. When describing nursing to a group of nursing students, the nursing instructor lists all of
the following characteristics of nursing except
A. Historically nursing is as old as mankind.
B. Nursing was originally practiced informally by religious orders dedicated to care of the
sick.
C. Nursing was later practiced in the home by female caregivers with no formal education.
D. Nursing has always been identifiable as a distinct occupation.
Answer: a
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 crimean war.
There, florence nightingale’s notes on nursing introduced the world to the functional roles of
professional nursing and the need for formal education.
Dif: cognitive level: comprehension ref: p. 1 top: step of the nursing process: all phases
Msc: client needs: psychosocial integrity
2. The nursing profession’s first nurse researcher, who served as an early advocate for high-
quality care and used statistical data to document the need for handwashing in preventing
infection, was
A. Abraham maslow.
