WGU C483 Principles of Management - (Pre-
Assessment) Questions and Answers
1. Industry and market analysis, competitor analysis, and social analysis
are examples of which step in the strategic planning process?
ANS Analysis of external opportunities and threats
2. Skilled management, positive cash flow, and well-known brands
are examples of which component of the SWOT analysis?
ANS Strengths
3. What denotes skills or expertise in an activity that constitutes the
roots of competitiveness in an organization?
ANS Core competencies
4. According to Michael Porter's competitive environment model, how
can sup- pliers influence strategic planning?
ANS Suppliers can reduce manufacturing time and increase product quality.
5. A company offers unique products in its industry to create a
competitive advantage.
Which type of strategy is the company using?
ANS Differentiation
,6. Happy Inc. is a leading provider of family entertainment and BCD
is a broad- casting company with news, cable, and entertainment
networks. Happy Inc. recently acquired BCD in hopes of boosting
its primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s
purchase of their distribution network?
ANS Vertical integration
7. A local business has provided services to its customers for 40
years. The business's mission is "To give our customers the best
service in town." The owner of the business has had a long-standing
dream to franchise the business and become the best provider of its
service in the United States.
What describes the owner's dream?
ANS Strategic vision
8. What is the first step of organizational strategic planning?
ANS Developing a strategic mission
9. A value chain is the sequence of activities that begins with raw
materials.
,What result does a value chain end with?
ANS Delivery of products or services
10. What happens when an effective value chain is created?
ANS Profit margins are increased.
11. The introduction of statistical tools to analyze the causes of
product defects is associated with which quality improvement
approach?
ANS Six Sigma
12. What is the principal idea of reengineering?
ANS To revolutionize key organizational systems and processes
13. How many defects per million are there at Six Sigma,
assuming a product or process is defect-free 99.99966% of the time?
ANS Less than 3.4
14. What is the last step to Deming's 14 points of quality
management?
ANS To take action to accomplish the transformation
15. Process checklists and project audits are components of which
management process?
, ANS Quality Assurance
16. What is the main objective of an internal quality audit?
ANS To measure effectiveness of an organization's quality management system
17. A company is trying to systematically improve processes by
eliminating non- conformity of their products to product
specifications. The company believes their continuous effort to
reduce variation in their process outputs is key to their business
success.
Which quality process is the company utilizing?
ANS Six Sigma
18. Which concept entails all aspects of interaction a company
has with its customers in both sales and service-related
environments?
ANS Customer relationship management
19. Dr. Ohmae indicates that customer, corporation, and
competitors should be integrated in a strategic triangle.
What does Dr. Ohmae indicate that an organization can obtain by
doing this?-
Assessment) Questions and Answers
1. Industry and market analysis, competitor analysis, and social analysis
are examples of which step in the strategic planning process?
ANS Analysis of external opportunities and threats
2. Skilled management, positive cash flow, and well-known brands
are examples of which component of the SWOT analysis?
ANS Strengths
3. What denotes skills or expertise in an activity that constitutes the
roots of competitiveness in an organization?
ANS Core competencies
4. According to Michael Porter's competitive environment model, how
can sup- pliers influence strategic planning?
ANS Suppliers can reduce manufacturing time and increase product quality.
5. A company offers unique products in its industry to create a
competitive advantage.
Which type of strategy is the company using?
ANS Differentiation
,6. Happy Inc. is a leading provider of family entertainment and BCD
is a broad- casting company with news, cable, and entertainment
networks. Happy Inc. recently acquired BCD in hopes of boosting
its primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s
purchase of their distribution network?
ANS Vertical integration
7. A local business has provided services to its customers for 40
years. The business's mission is "To give our customers the best
service in town." The owner of the business has had a long-standing
dream to franchise the business and become the best provider of its
service in the United States.
What describes the owner's dream?
ANS Strategic vision
8. What is the first step of organizational strategic planning?
ANS Developing a strategic mission
9. A value chain is the sequence of activities that begins with raw
materials.
,What result does a value chain end with?
ANS Delivery of products or services
10. What happens when an effective value chain is created?
ANS Profit margins are increased.
11. The introduction of statistical tools to analyze the causes of
product defects is associated with which quality improvement
approach?
ANS Six Sigma
12. What is the principal idea of reengineering?
ANS To revolutionize key organizational systems and processes
13. How many defects per million are there at Six Sigma,
assuming a product or process is defect-free 99.99966% of the time?
ANS Less than 3.4
14. What is the last step to Deming's 14 points of quality
management?
ANS To take action to accomplish the transformation
15. Process checklists and project audits are components of which
management process?
, ANS Quality Assurance
16. What is the main objective of an internal quality audit?
ANS To measure effectiveness of an organization's quality management system
17. A company is trying to systematically improve processes by
eliminating non- conformity of their products to product
specifications. The company believes their continuous effort to
reduce variation in their process outputs is key to their business
success.
Which quality process is the company utilizing?
ANS Six Sigma
18. Which concept entails all aspects of interaction a company
has with its customers in both sales and service-related
environments?
ANS Customer relationship management
19. Dr. Ohmae indicates that customer, corporation, and
competitors should be integrated in a strategic triangle.
What does Dr. Ohmae indicate that an organization can obtain by
doing this?-
