MGMT 320 TEST PAPER ALL ANSWERS AND
QUESTIONS SET A+
✔✔Stakeholder Coalitions - ✔✔Alliances among stakeholders formed to pursue a
common interest; these relationships are generally not permanent.
✔✔Stakeholder Salience - ✔✔A stakeholder's importance based on its power,
legitimacy, and urgency.
✔✔Stakeholder Map - ✔✔A visual representation of stakeholder interests, power, and
coalitions regarding a particular issue.
✔✔Community - ✔✔A company's area of local business influence, including the
communities where it operates.
✔✔Employees - ✔✔Interest: Stable employment, fair pay and benefits, safe working
conditions. Power: Union bargaining, strikes/work actions, publicity.
✔✔Shareholders - ✔✔Interest: Dividends and long-term stock appreciation. Power:
Voting rights and inspecting company books and records.
✔✔Customers - ✔✔Interest: Fair value, safe and reliable products, accurate
information, ability to voice concerns. Power: Buying from competitors and boycotts.
✔✔Suppliers - ✔✔Interest: Regular orders, prompt payment, efficient capacity use,
stable relationships, ethical treatment. Power: Refusing orders if contracts are breached
and supplying competitors.
✔✔Retailers & Wholesalers - ✔✔Interest: Quality products delivered on time at
reasonable cost that consumers trust. Power: Buying from other suppliers and
boycotting companies with unacceptable products or policies.
QUESTIONS SET A+
✔✔Stakeholder Coalitions - ✔✔Alliances among stakeholders formed to pursue a
common interest; these relationships are generally not permanent.
✔✔Stakeholder Salience - ✔✔A stakeholder's importance based on its power,
legitimacy, and urgency.
✔✔Stakeholder Map - ✔✔A visual representation of stakeholder interests, power, and
coalitions regarding a particular issue.
✔✔Community - ✔✔A company's area of local business influence, including the
communities where it operates.
✔✔Employees - ✔✔Interest: Stable employment, fair pay and benefits, safe working
conditions. Power: Union bargaining, strikes/work actions, publicity.
✔✔Shareholders - ✔✔Interest: Dividends and long-term stock appreciation. Power:
Voting rights and inspecting company books and records.
✔✔Customers - ✔✔Interest: Fair value, safe and reliable products, accurate
information, ability to voice concerns. Power: Buying from competitors and boycotts.
✔✔Suppliers - ✔✔Interest: Regular orders, prompt payment, efficient capacity use,
stable relationships, ethical treatment. Power: Refusing orders if contracts are breached
and supplying competitors.
✔✔Retailers & Wholesalers - ✔✔Interest: Quality products delivered on time at
reasonable cost that consumers trust. Power: Buying from other suppliers and
boycotting companies with unacceptable products or policies.
