USPS SSA Exam | Sales and Services Associate Practice Test & Study Guide

https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow




USPS SSA EXAM

Registered Mail - answerFirst-Class and Priority service only.

Most secure service the post office offers.

$50,000 insurance and free tracking included.



International Shipping/Mailing Methods (5) - answerGlobal Express Guaranteed (GXG)

Priority Mail Express International (PMEI)

Priority Mail International (PMI)

First Class Package International

First Class Mail International



Balloon Price - answer- Applies to Retail Ground (all zones)

- Applies to Priority Mail (zones 1-4)

- Weighs under 20 pounds

- Measures more than 84" (but less than 108") in total length and girth.



Oversize Price - answer- Applies to Retail Ground only

- More than 108" but less than 130" in total length and girth



Dimensional Weight Pricing - answer- Applies to Priority Mail

- Addressed to zones 5-9

- Measures (L x W x H) over one cubic foot or 1,728 cubic inches



Parcel Return Service - answerThis allows customers to return merchandise to merchants without
having to pay postage (postage has already been prepaid by the merchant).
1 ##USPS_ SSA _EXAM_______________________________




https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow

,https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow




Priority Mail Express - answer- Guaranteed 1-2 day delivery (domestic)

- Includes $100 insurance and free tracking



Priority Mail - answer- 1-3 day delivery

- Includes tracking and $50 worth of insurance

- For domestic packages weighing up to 70 lbs and 108"



Domestic Mail - answerConsists of items sent within the United States, its territories, possessions,
APO's, FPO's, DPO's, and the UN.



Mailing Services (6) - answerServices for which USPS does not have to compete for business
(Market Dominant).

- First Class Mail

- Periodicals

- USPS Marketing Mail (EDDM)

- Media Mail

- Library Mail

- Extra Services



Shipping Services (6) - answerServices where the USPS competes with other companies, such as
UPS and FedEx.

- Priority Mail Express

- Priority Mail

- First Class Package Service

- Retail Ground

- Parcel Return Service

2 ##USPS_ SSA _EXAM_______________________________




https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow

, https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow




- International Mail



S.O.L.E.R. - answerSquarely face the person

Open your posture

Lean towards the sender

Eye contact

Relax while attending



First Class Package Service (Retail) - answer3-5 Days for delivery

Must weigh 13 oz. or less

Includes Tracking



Periodicals - answerItems published at least 4 times a year from a known publisher.



USPS Marketing Mail (includes EDDM) - answerConsists of printed matter, flyers, advertising,
catalogs, newsletters and small packages.

- Must contain at least 200 pieces or 50 pounds per mailing



Certified Mail Service - answer- Provides customers with proof of mailing and the date and time
the item was delivered or delivery was attempted.

- Limited Tracking

- Legally Binding



Collect on Delivery (COD) - answer- Used to mail merchandise for which the mailer has not yet
been paid.

- Articles are covered against loss, damage, rifling, and failure to remit fees.

- Indemnity coverage up to $1,000.

3 ##USPS_ SSA _EXAM_______________________________




https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow
https://www.stuvia.com/user/passnursingnow