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What does good communication sound/look like?
- answer--both the sender and the receiver are engaged
-communication goes both ways, there is dialogue
-it is straight forward/to the point
-included all pertinent information
-communication goes both ways (open dialogue)
-calm, pleasant tone
What is management
- answer--getting work done through others
-comprised of certain functions: planning, organizing, commanding, coordinating,
and controlling
-human relations based management:
--theory X vs. Theory Y
--Theory Y= act on belief that workers are internally motivated, enjoy hard work,
and work to better themselves- more positive and optimistic way to work
What makes a good follower
- answer--not a passive role
-skilled
-self directed
-active participation
-aligned with group goals
-invested
-critical thinker
Interpersonal Core Competencies
- answer-1.Recognition that we all have:
-shared patient centered goals
-should develop mutual respect and trust
2.Roles and Responsibilities
-understand and appreciate other professions roles
,-value contributions of all team members
3. Interprofessional communication
-use effective communication techniques
-be responsive and responsible
4. Teams and teamwork
-support collaborative practice
-problem solving and conflict resolution
Laissez- Faire
- answer--makes very few decisions and little planning
-motivation is largely the responsibility of individual staff members
-communication occurs up and down chain of command and between group
members
-work output is low unless an informal leader evolves from the group
-can be effective with professional employees
-permissive/passive
Leadership Styles
- answer-1. Authoritative or Autocratic
2. Democratic
3. Laissez- Faire
4. Transformational
5. Transactional
LPN Scope of Practice
- answer--care of stable client
-gather data (technically cannot assess)
-contribute to care plan
-reinforce teaching
-perform skills with predictable outcomes
-administer medications (no IVP, chemo, or blood products)
Maslow's Hierarchy of Needs
- answer-1. physiological- breathing, food, water, sex, sleep, homeostasis,
excretion
2. Safety- security of body, or employment, of resources, of mortality, of the
family, of health, of property
3. Love/Belonging- friendship, family, sexual intimacy
4. Esteem- self esteem, confidence, achievement, respect of others, respect by
others
, 5. Self actualization- morality, creativity, spontaneity, problem solving, lack of
prejudice, acceptance of facts
Methods of communication
- answer-1. Electronic
-text
-medical records
2. verbal
-in person
-telephone
-video
3. written
-letters
-memos
-evaluations
National Data Base of Nurse Quality Indicators (NDNQI)
- answer--an american nurses association quality and safety initiative
-data bae of nursing care sensitive indicators
-structure- setting in which care is provided
-process indicators- how care is provided
-outcome indicators- client outcomes
-benchmarks- goals that establish what level or percentage is acceptable for
outcomes to be met
Near Miss Error
- answer-notice mistake prior to it happening
Need for effective communication
- answer--patient safety
-patient satisfaction (trust, consistency)
-patient education
-positive clear environment (clear expectations, constructive feedback)
-legal requirements
Never Events
- answer--defined by CMS
-No payment for any cost associated with these events
-Includes: