WGU C215 OPERATIONS MANAGEMENT VERIFIED
STUDY GUIDE
Advertising revenue model - Answers - Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - Answers - Companies receive a referral fee for directing
business to an affiliate
Appraisal cost - Answers - The cost associated with uncovering defects
Automated order entry systems - Answers - A method using telephone models to send
digital orders to suppliers.
Backwards integration - Answers - Owning or controlling sources of raw materials and
components.
Benchmarking - Answers - Studying other companies business practices for
comparison.
Bullwhip effect - Answers - Inaccurate or distorted demand information created in the
supply chain.
Business to Business commerce - Answers - Businesses buying and selling to other
businesses.
Business to consumer commerce - Answers - Businesses selling to individual
consumers.
Cause and effect diagrams - Answers - A chart that identifies potential causes of
particular quality problems.
Checklist - Answers - A list of common defects and the number of observed
occurrences of each.
Conformance to specifications - Answers - how well a product or service meets the
targets and tolerances set by designers.
Continuous improvement - Answers - A philosophy of never ending improvement.
Control charts - Answers - Charts used to evaluate whether a process is operating
within expectations.
, Crossdocking - Answers - Eliminates storage and order picking functions of a
distribution warehouse.
Customer defined quality - Answers - an integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - Answers - Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - Answers - Responsible for the movement of material from
the manufacturer to the customer.
Distribution warehouse - Answers - Used for short term storage, consolidation, and
product mixing.
Distributor crossdocking - Answers - the receiving and consolidating of inbound
products from different vendors into a multi-SKU pallet.
E-commerce - Answers - Using the internet and web to do business.
E-distributors - Answers - Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - Answers - Companies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) - Answers - Involvement of critical suppliers in new
product design.
Electronic data interchange (EDI) - Answers - A form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - Answers - An electronic request for a quote on
goods and services.
Electronic storefront - Answers - online catalogs of products made available to the
general public by a single supplier
Exchanges - Answers - Marketplaces that focus on spot requirements of larger firms in
a single industry
External Failure costs - Answers - Costs associated with failures that occur at the
customer site.
STUDY GUIDE
Advertising revenue model - Answers - Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - Answers - Companies receive a referral fee for directing
business to an affiliate
Appraisal cost - Answers - The cost associated with uncovering defects
Automated order entry systems - Answers - A method using telephone models to send
digital orders to suppliers.
Backwards integration - Answers - Owning or controlling sources of raw materials and
components.
Benchmarking - Answers - Studying other companies business practices for
comparison.
Bullwhip effect - Answers - Inaccurate or distorted demand information created in the
supply chain.
Business to Business commerce - Answers - Businesses buying and selling to other
businesses.
Business to consumer commerce - Answers - Businesses selling to individual
consumers.
Cause and effect diagrams - Answers - A chart that identifies potential causes of
particular quality problems.
Checklist - Answers - A list of common defects and the number of observed
occurrences of each.
Conformance to specifications - Answers - how well a product or service meets the
targets and tolerances set by designers.
Continuous improvement - Answers - A philosophy of never ending improvement.
Control charts - Answers - Charts used to evaluate whether a process is operating
within expectations.
, Crossdocking - Answers - Eliminates storage and order picking functions of a
distribution warehouse.
Customer defined quality - Answers - an integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - Answers - Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - Answers - Responsible for the movement of material from
the manufacturer to the customer.
Distribution warehouse - Answers - Used for short term storage, consolidation, and
product mixing.
Distributor crossdocking - Answers - the receiving and consolidating of inbound
products from different vendors into a multi-SKU pallet.
E-commerce - Answers - Using the internet and web to do business.
E-distributors - Answers - Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - Answers - Companies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) - Answers - Involvement of critical suppliers in new
product design.
Electronic data interchange (EDI) - Answers - A form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - Answers - An electronic request for a quote on
goods and services.
Electronic storefront - Answers - online catalogs of products made available to the
general public by a single supplier
Exchanges - Answers - Marketplaces that focus on spot requirements of larger firms in
a single industry
External Failure costs - Answers - Costs associated with failures that occur at the
customer site.
