WGU C215 | PRE-ASSESSMENT | QUESTIONS WITH
VERIFIED ANSWERS
Which definition used for quality evaluates how well a product performs its intended
function? - Answers - Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - Answers - 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - Answers - ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
Answers - Checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - Answers - Control chart
Which group of keywords or phrases describes the critical role that marketing plays in
the total quality management (TQM) process? - Answers - Enhance competition;
understand consumer preferences; maintain communication with operations
What is the common them in total quality management (TQM) across all functions in an
organization? - Answers - To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - Answers -
Mean
What do assignable causes of variation indicate? - Answers - Out-of-control signals
were found in the process
Which continuous improvement method does Cpk measure? - Answers - How close one
is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - Answers - Technical tools
People involvement
, Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - Answers - Screen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - Answers - Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - Answers - Proximity
to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - Answers - Capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
Answers - Capacity utilization
Which two statements are true about effective capacity? - Answers - An effective
capacity is lower than design capacity.
An effective capacity is a permanent measure used to achieve design capacity.
When is capacity measurement at the best operating level? - Answers - When the
average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - Answers - Proximity to sources of supply
Site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - Answers - Proximity to customers
A manufacturing company decides to open a new distribution center location in order to
minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - Answers - By using the center-of-gravity
approach
Which two types of operations include repetitive processes? - Answers - Line process
Continuous process
VERIFIED ANSWERS
Which definition used for quality evaluates how well a product performs its intended
function? - Answers - Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - Answers - 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - Answers - ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
Answers - Checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - Answers - Control chart
Which group of keywords or phrases describes the critical role that marketing plays in
the total quality management (TQM) process? - Answers - Enhance competition;
understand consumer preferences; maintain communication with operations
What is the common them in total quality management (TQM) across all functions in an
organization? - Answers - To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - Answers -
Mean
What do assignable causes of variation indicate? - Answers - Out-of-control signals
were found in the process
Which continuous improvement method does Cpk measure? - Answers - How close one
is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - Answers - Technical tools
People involvement
, Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - Answers - Screen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - Answers - Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - Answers - Proximity
to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - Answers - Capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
Answers - Capacity utilization
Which two statements are true about effective capacity? - Answers - An effective
capacity is lower than design capacity.
An effective capacity is a permanent measure used to achieve design capacity.
When is capacity measurement at the best operating level? - Answers - When the
average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - Answers - Proximity to sources of supply
Site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - Answers - Proximity to customers
A manufacturing company decides to open a new distribution center location in order to
minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - Answers - By using the center-of-gravity
approach
Which two types of operations include repetitive processes? - Answers - Line process
Continuous process
