Question 1
QUALITY
ANSWER
Degree to which a set of inherent characteristics of a product or service, fulfill
requirements - ISO
Question 2
Explain DMAIC
ANSWER
DEFINE
MEASURE
ANALYZE
IMPROVE
CONTROL
Question 3
Voice Of Customer Requirements (VOC Steps)
ANSWER
1. Take the exact voice of customer
2. Excerpts from customers showcasing need
3. Critical to Quality (CTQ) requirements - write customer need in measurable terms
1
,Question 4
Explain the Cause-Solution Matrix
(x axis label: SOLUTION, y: CAUSE)
ANSWER
x axis groups: simple | complex
y axis groups:
unknown
----
known
----------------
simple x known: Just Do It, Kaizen
simple x unknown: Seek Expert
complex x known: Lean
complex x unknown: Six Sigma
Question 5
Define Statistics
ANSWER
Statistics is a way to get information from data
Question 6
What are the two branches of Statistics
ANSWER
2
,Descriptive Statistics: Method organizing and presenting data in a convenient and
informative way (uppercase "N")
Inferential Statistics: Methods used to draw conclusions of populations based on a sample
(lowercase "n")
Question 7
What are the two measures of Descriptive Statistics?
ANSWER
Measures of Central Tendency: Mean, Median, Mode, Quartiles
Measures of Variance:
Standard Deviation, Variance, Range
Question 8
What are the steps of the Define phase?
ANSWER
Q: What problem are you trying to solve?
1. Understand customer & business requirements
2. Complete the project charter
3. Complete high-level as-is process map
4. Toll gate review
Question 9
What are the steps of the Measure phase?
3
, ANSWER
Q: What is the extent of the problem?
1. Identify what to measure
2. Plan and collect data
3. Determine baseline performance
4. Toll gate review
Question 10
What are the steps of the Analyze phase?
ANSWER
Q: Why is the problem occurring?
1. Identify performance gaps
2. Ascertain critical root-causes
3. Validate root-causes
4. Toll gate review
Question 11
What are the steps of the Improve phase?
ANSWER
What do you propose to do and why?
1. Generate, prioritize and select solutions
2. Pilot solution(s)
3. Validate impact of solution(s)
4. Toll gate review
4
QUALITY
ANSWER
Degree to which a set of inherent characteristics of a product or service, fulfill
requirements - ISO
Question 2
Explain DMAIC
ANSWER
DEFINE
MEASURE
ANALYZE
IMPROVE
CONTROL
Question 3
Voice Of Customer Requirements (VOC Steps)
ANSWER
1. Take the exact voice of customer
2. Excerpts from customers showcasing need
3. Critical to Quality (CTQ) requirements - write customer need in measurable terms
1
,Question 4
Explain the Cause-Solution Matrix
(x axis label: SOLUTION, y: CAUSE)
ANSWER
x axis groups: simple | complex
y axis groups:
unknown
----
known
----------------
simple x known: Just Do It, Kaizen
simple x unknown: Seek Expert
complex x known: Lean
complex x unknown: Six Sigma
Question 5
Define Statistics
ANSWER
Statistics is a way to get information from data
Question 6
What are the two branches of Statistics
ANSWER
2
,Descriptive Statistics: Method organizing and presenting data in a convenient and
informative way (uppercase "N")
Inferential Statistics: Methods used to draw conclusions of populations based on a sample
(lowercase "n")
Question 7
What are the two measures of Descriptive Statistics?
ANSWER
Measures of Central Tendency: Mean, Median, Mode, Quartiles
Measures of Variance:
Standard Deviation, Variance, Range
Question 8
What are the steps of the Define phase?
ANSWER
Q: What problem are you trying to solve?
1. Understand customer & business requirements
2. Complete the project charter
3. Complete high-level as-is process map
4. Toll gate review
Question 9
What are the steps of the Measure phase?
3
, ANSWER
Q: What is the extent of the problem?
1. Identify what to measure
2. Plan and collect data
3. Determine baseline performance
4. Toll gate review
Question 10
What are the steps of the Analyze phase?
ANSWER
Q: Why is the problem occurring?
1. Identify performance gaps
2. Ascertain critical root-causes
3. Validate root-causes
4. Toll gate review
Question 11
What are the steps of the Improve phase?
ANSWER
What do you propose to do and why?
1. Generate, prioritize and select solutions
2. Pilot solution(s)
3. Validate impact of solution(s)
4. Toll gate review
4
