Test Bank - Organization Development & Change, 2nd Edition Thomas G. Cummings, Worley,
Donovan | Updated Test / Exam Questions
Chap 01 2e
Indicate whether the statement is true or false.
1. One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard.
a. True
b. False
ANSWER: True
2. Three major trends are shaping change in organizations: globalization, information technology, and managerial
innovation.
a. True
b. False
ANSWER: True
3. Productivity and QWL ideas were originated by Kurt Lewin.
a. True
b. False
ANSWER: False
4. The normative background in OD represents a human relations approach represented as the "one-best-way" to
manage organizations.
a. True
b. False
ANSWER: True
5. Conclusions about the first T-group experiment were (1) feedback from the group was a rich learning experience
and (2) the process could be transferred to "back home situations."
a. True
b. False
ANSWER: True
Indicate the answer choice that best completes the statement or answers the question.
6. The first "T-groups" were formed
a. to facilitate decision making
b. to work on group projects
c. to make the group more cohesive
d. to provide feedback about group interactions
ANSWER: d
Page 1
,Name: Class: Date:
Chap 01 2e
7. Organization development distinguishes itself from organization change and change management by which of the
following characteristics?
a. addressing the effective sequence of leadership issues that produce organization improvements
b. focusing narrowly on cost, quality, and schedule
c. focusing on the transfer of knowledge and skills to help the system manage future change
d. taking a broadly focused approach that can apply to any kind of change
ANSWER: c
8. As the QWL movement evolved, it fostered a new phase of activities known as
a. large group interventions
b. reward system changes
c. employee involvement
d. team building
ANSWER: c
9. According to the Managerial Grid, an individual's style can best be described as which of the following:
a. the way they dress
b. their concern for production and people
c. how they interact with management
d. the way they deal with problems
ANSWER: b
10. Define organization development and why it is relevant to an organization in today's marketplace.
ANSWER: Answers may vary.
11. Compare and contrast the five "stems" of OD − laboratory training, action research/survey feedback, normative
background, quality of work life, and strategic change.
ANSWER: Answers may vary.
Page 2
,Name: Class: Date:
Chap 01 2e
12. Outline the key events in the history/evolution of OD. How might the past influence future directions of the field?
ANSWER: Answers may vary.
Page 3
, Name: Class: Date:
Chap 02 2e
Indicate whether the statement is true or false.
1. According to Lewin, the best way to manage change is to increase the forces for change.
a. True
b. False
ANSWER: False
2. The identification phase of action research is designed to identify people who should assist in setting the direction
of the organization.
a. True
b. False
ANSWER: False
3. In under-organized organizations, the consultant attempts to "tighten up" the governance system.
a. True
b. False
ANSWER: True
4. In action research, data is only gathered after action has been taken to monitor the results.
a. True
b. False
ANSWER: False
5. Two adaptations of action research are increased participant involvement and a greater appreciative approach to
OD.
a. True
b. False
ANSWER: True
6. OD efforts are limited because of limited information available to guide change.
a. True
b. False
ANSWER: True
Page 1
Donovan | Updated Test / Exam Questions
Chap 01 2e
Indicate whether the statement is true or false.
1. One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard.
a. True
b. False
ANSWER: True
2. Three major trends are shaping change in organizations: globalization, information technology, and managerial
innovation.
a. True
b. False
ANSWER: True
3. Productivity and QWL ideas were originated by Kurt Lewin.
a. True
b. False
ANSWER: False
4. The normative background in OD represents a human relations approach represented as the "one-best-way" to
manage organizations.
a. True
b. False
ANSWER: True
5. Conclusions about the first T-group experiment were (1) feedback from the group was a rich learning experience
and (2) the process could be transferred to "back home situations."
a. True
b. False
ANSWER: True
Indicate the answer choice that best completes the statement or answers the question.
6. The first "T-groups" were formed
a. to facilitate decision making
b. to work on group projects
c. to make the group more cohesive
d. to provide feedback about group interactions
ANSWER: d
Page 1
,Name: Class: Date:
Chap 01 2e
7. Organization development distinguishes itself from organization change and change management by which of the
following characteristics?
a. addressing the effective sequence of leadership issues that produce organization improvements
b. focusing narrowly on cost, quality, and schedule
c. focusing on the transfer of knowledge and skills to help the system manage future change
d. taking a broadly focused approach that can apply to any kind of change
ANSWER: c
8. As the QWL movement evolved, it fostered a new phase of activities known as
a. large group interventions
b. reward system changes
c. employee involvement
d. team building
ANSWER: c
9. According to the Managerial Grid, an individual's style can best be described as which of the following:
a. the way they dress
b. their concern for production and people
c. how they interact with management
d. the way they deal with problems
ANSWER: b
10. Define organization development and why it is relevant to an organization in today's marketplace.
ANSWER: Answers may vary.
11. Compare and contrast the five "stems" of OD − laboratory training, action research/survey feedback, normative
background, quality of work life, and strategic change.
ANSWER: Answers may vary.
Page 2
,Name: Class: Date:
Chap 01 2e
12. Outline the key events in the history/evolution of OD. How might the past influence future directions of the field?
ANSWER: Answers may vary.
Page 3
, Name: Class: Date:
Chap 02 2e
Indicate whether the statement is true or false.
1. According to Lewin, the best way to manage change is to increase the forces for change.
a. True
b. False
ANSWER: False
2. The identification phase of action research is designed to identify people who should assist in setting the direction
of the organization.
a. True
b. False
ANSWER: False
3. In under-organized organizations, the consultant attempts to "tighten up" the governance system.
a. True
b. False
ANSWER: True
4. In action research, data is only gathered after action has been taken to monitor the results.
a. True
b. False
ANSWER: False
5. Two adaptations of action research are increased participant involvement and a greater appreciative approach to
OD.
a. True
b. False
ANSWER: True
6. OD efforts are limited because of limited information available to guide change.
a. True
b. False
ANSWER: True
Page 1
