What is a supplier?
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A person or organization providing resources to the process concerned.
Risk analysis: Avoiding risk
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If the potential impact is huge, then avoiding the risk is the best option.
Soft saving
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Tangible benefits: 1.Increase in customer satisfaction 2.Employee moral
3.Brand uplift and repeat customer. Also 1.Less inventory and reduced
testing 2.Lower cycle times and improved yields 3.Lower rework rates and
reduced scrap
How many questions are adequate for a survey?
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25 to 30
Cons for gathering information from customer complaints
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Feedback does not provide an adequate sample size. May lead to process
changes based on one or two inputs from the customers.
What is process?
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Set of steps which transform the inputs into output.
,What are the two types of customer?
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Internal and external customers.
Structure of QFD
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Customer requirements. Planning Matrix. Technical requirements. Inter
relationship matrix. Roof. Targets.
Processes of risk analysis
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Identify risk. Evaluate risk. Prioritize and prevent. Implement. Monitor and
control.
Focus group disadvantages
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, Learning is subjective and cannot be generalized. Data collected is
qualitative rather than quantitative. Generates anecdotes and incidents
experienced by the individuals in the group.
Production planning or process control phase of QFD
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The QFD team establishes process plans, maintenance plans and training
plans to control operations.
Risk
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An uncertain event or consequence that will probably occur during a
project. It impacts one of the four project objectives (Time, cost, quality,
scope). Can be positive or negative.
Black belt's project responsibilites
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Leaders of individual Six sigma projects, mentors to green belts, coordinate
with functional managers
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A person or organization providing resources to the process concerned.
Risk analysis: Avoiding risk
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If the potential impact is huge, then avoiding the risk is the best option.
Soft saving
,Give this one a try later!
Tangible benefits: 1.Increase in customer satisfaction 2.Employee moral
3.Brand uplift and repeat customer. Also 1.Less inventory and reduced
testing 2.Lower cycle times and improved yields 3.Lower rework rates and
reduced scrap
How many questions are adequate for a survey?
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25 to 30
Cons for gathering information from customer complaints
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Feedback does not provide an adequate sample size. May lead to process
changes based on one or two inputs from the customers.
What is process?
Give this one a try later!
Set of steps which transform the inputs into output.
,What are the two types of customer?
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Internal and external customers.
Structure of QFD
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Customer requirements. Planning Matrix. Technical requirements. Inter
relationship matrix. Roof. Targets.
Processes of risk analysis
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Identify risk. Evaluate risk. Prioritize and prevent. Implement. Monitor and
control.
Focus group disadvantages
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, Learning is subjective and cannot be generalized. Data collected is
qualitative rather than quantitative. Generates anecdotes and incidents
experienced by the individuals in the group.
Production planning or process control phase of QFD
Give this one a try later!
The QFD team establishes process plans, maintenance plans and training
plans to control operations.
Risk
Give this one a try later!
An uncertain event or consequence that will probably occur during a
project. It impacts one of the four project objectives (Time, cost, quality,
scope). Can be positive or negative.
Black belt's project responsibilites
Give this one a try later!
Leaders of individual Six sigma projects, mentors to green belts, coordinate
with functional managers
