UHC ethics and compliance section for
certification (Latest Updates)
Questions & Answers 100% Correct {Grade
A}
What should an agent tell a consumer who asks what a 2-star rating means? - correct
answer That the plan has received a "Below Average" rating.
Which of the following is not considered prohibited unsolicited contact with a Medicare
eligible consumer according to CMS regulations and UnitedHealthcare's rules, policies,
and procedures? - correct answer Mailing a marketing brochure to the consumer via
postal mail.
Which statement about discussing benefits with the consumer before an enrollment is
true? - correct answer The agent must explain any provider and/or pharmacy network
limitations.
, Whose email address may the agent enter into the applicant information section of the
JarvisEnroll enrollment application? - correct answer Only the consumer's email (or
leave it blank).
What is the purpose of the Statement of Understanding? - correct answer It ensures
that when consumers complete the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding that they are actually
enrolling, in which plan they are enrolling, and standard disclosures.
What is Scope of Appointment? - correct answer The agreement obtained from the
consumer no less than 48 hours prior to the start of an in-person or telephonic
personal/individual marketing appointment (unless an exception applies) that identifies
the scope of products that can be discussed
Jane, an agent, is speaking to Albert about a Prescription Drug plan. Albert seems
confused and is struggling to understand the information Jane is explaining. Which
certification (Latest Updates)
Questions & Answers 100% Correct {Grade
A}
What should an agent tell a consumer who asks what a 2-star rating means? - correct
answer That the plan has received a "Below Average" rating.
Which of the following is not considered prohibited unsolicited contact with a Medicare
eligible consumer according to CMS regulations and UnitedHealthcare's rules, policies,
and procedures? - correct answer Mailing a marketing brochure to the consumer via
postal mail.
Which statement about discussing benefits with the consumer before an enrollment is
true? - correct answer The agent must explain any provider and/or pharmacy network
limitations.
, Whose email address may the agent enter into the applicant information section of the
JarvisEnroll enrollment application? - correct answer Only the consumer's email (or
leave it blank).
What is the purpose of the Statement of Understanding? - correct answer It ensures
that when consumers complete the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding that they are actually
enrolling, in which plan they are enrolling, and standard disclosures.
What is Scope of Appointment? - correct answer The agreement obtained from the
consumer no less than 48 hours prior to the start of an in-person or telephonic
personal/individual marketing appointment (unless an exception applies) that identifies
the scope of products that can be discussed
Jane, an agent, is speaking to Albert about a Prescription Drug plan. Albert seems
confused and is struggling to understand the information Jane is explaining. Which
