OPERATIONS MANAGEMENT EXAMINATION QUESTIONS
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Operations management is:
A. Managing courts
B. Managing processes that produce goods and services
C. Managing arrests
D. Managing legal systems
Answer: B
Rationale: It focuses on production and service operations.
2. Operations refer to:
A. Only marketing activities
B. Transformation of inputs into outputs
C. Court procedures
D. Crime control
Answer: B
Rationale: Inputs are converted into goods/services.
3. Inputs in operations include:
A. Only money
B. Labor, materials, machines, and information
C. Only customers
D. Only courts
Answer: B
Rationale: Resources used in production.
4. Outputs are:
A. Raw materials
B. Finished goods and services
C. Employees
D. Machines
Answer: B
Rationale: Final products or services.
,5. Productivity is:
A. Output only
B. Output divided by input
C. Input only
D. Crime rate
Answer: B
Rationale: Efficiency measurement.
6. Efficiency refers to:
A. Doing wrong things
B. Doing things right with minimal resources
C. Court efficiency
D. Arrest efficiency
Answer: B
Rationale: Resource utilization.
7. Effectiveness refers to:
A. Doing nothing
B. Achieving desired results
C. Crime control
D. Court ruling
Answer: B
Rationale: Goal achievement.
8. Operations strategy is:
A. Random production
B. Long-term plan for production systems
C. Legal strategy
D. Crime strategy
Answer: B
Rationale: Production planning.
9. Goods are:
A. Intangible
B. Physical products
C. Court decisions
D. Services only
Answer: B
Rationale: Tangible output.
, 10. Services are:
A. Physical items
B. Intangible activities
C. Machines
D. Courts
Answer: B
Rationale: Non-physical output.
11. Process design refers to:
A. Crime design
B. Structuring production processes
C. Court design
D. Arrest design
Answer: B
Rationale: Workflow planning.
12. Capacity means:
A. Crime level
B. Maximum output possible
C. Court capacity
D. HR level
Answer: B
Rationale: Production limit.
13. Capacity planning ensures:
A. Overproduction always
B. Matching demand and supply
C. Crime increase
D. Court delays
Answer: B
Rationale: Balance resources.
14. Facility layout is:
A. Court design
B. Arrangement of equipment and workspace
C. Crime scene
D. Legal system
Answer: B
Rationale: Physical arrangement.
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Operations management is:
A. Managing courts
B. Managing processes that produce goods and services
C. Managing arrests
D. Managing legal systems
Answer: B
Rationale: It focuses on production and service operations.
2. Operations refer to:
A. Only marketing activities
B. Transformation of inputs into outputs
C. Court procedures
D. Crime control
Answer: B
Rationale: Inputs are converted into goods/services.
3. Inputs in operations include:
A. Only money
B. Labor, materials, machines, and information
C. Only customers
D. Only courts
Answer: B
Rationale: Resources used in production.
4. Outputs are:
A. Raw materials
B. Finished goods and services
C. Employees
D. Machines
Answer: B
Rationale: Final products or services.
,5. Productivity is:
A. Output only
B. Output divided by input
C. Input only
D. Crime rate
Answer: B
Rationale: Efficiency measurement.
6. Efficiency refers to:
A. Doing wrong things
B. Doing things right with minimal resources
C. Court efficiency
D. Arrest efficiency
Answer: B
Rationale: Resource utilization.
7. Effectiveness refers to:
A. Doing nothing
B. Achieving desired results
C. Crime control
D. Court ruling
Answer: B
Rationale: Goal achievement.
8. Operations strategy is:
A. Random production
B. Long-term plan for production systems
C. Legal strategy
D. Crime strategy
Answer: B
Rationale: Production planning.
9. Goods are:
A. Intangible
B. Physical products
C. Court decisions
D. Services only
Answer: B
Rationale: Tangible output.
, 10. Services are:
A. Physical items
B. Intangible activities
C. Machines
D. Courts
Answer: B
Rationale: Non-physical output.
11. Process design refers to:
A. Crime design
B. Structuring production processes
C. Court design
D. Arrest design
Answer: B
Rationale: Workflow planning.
12. Capacity means:
A. Crime level
B. Maximum output possible
C. Court capacity
D. HR level
Answer: B
Rationale: Production limit.
13. Capacity planning ensures:
A. Overproduction always
B. Matching demand and supply
C. Crime increase
D. Court delays
Answer: B
Rationale: Balance resources.
14. Facility layout is:
A. Court design
B. Arrangement of equipment and workspace
C. Crime scene
D. Legal system
Answer: B
Rationale: Physical arrangement.
