BTEC Assignment Brief
Pearson BTEC Level 3 National Diploma in Business
Qualification Pearson BTEC Level 3 National Extended Diploma in Business
Unit 21: Training and Development
Unit number
and title
A: Investigate training and development in a selected business
Learning
B: Examine the planning and delivery of training programmes in a
aim(s)
selected business
Assignment
Employee Training and Development: Reasons, Benefits and Costs
title
Assessor Charlotte Lamptey-Palmer
Hand out date
24/03/2021
Hand in
deadline 21/04/2021 5pm
You are working as a researcher for a training and development
consultancy. The manager of a local business has asked the consultancy
to undertake an independent evaluation of how well the business’s
training and development meets its employees’ individual needs as well
as how well training and development contributes to the broader
Vocational
business objectives.
Scenario or
Context
Write a report that evaluates the contribution that training and
development make to fulfil the objectives of the selected business. The
report should also evaluate the likely costs and benefits to the business
of using different training methods to meet the individual needs of its
employees.
Task 1 Research
In order to prepare your report, you will first need to select an
appropriate business and investigate the training and
development it offers its staff.
You could choose a business where you have worked, a business
where a friend or family member has worked or Reading College.
Evaluative Report
The report should begin by explaining the reasons why your
selected business trains its employees.
Next, the report should describe the methods the business uses to
identify its training needs.
The report should go on to describe, with use of appropriate
examples, the types of training and development offered by the
selected business.
Next, you will explain the impact that training has had on staff in
the selected business using carefully considered examples to
, illustrate your points.
The focus of the report will then shift to evaluation. You should
use the findings of your research to first carefully assess the
reasons for training in the business.
Then, evaluate how well the training and development the
business has provided its staff has enabled the business to
successfully fulfil its objectives.
You should go on to assess the likely costs and benefits to the
business and its staff of different methods of training and
development.
Finally, evaluate the likely costs and benefits of different types of
training for individual needs in the business.
Checklist of Individual written report
evidence
required
Criteria covered by this task:
Unit/Criteria
To achieve the criteria you must show that you are able to:
reference
21/A.P1 Explain why a selected business trains its employees.
21/A.P2 Describe how a selected business identifies training needs.
21/B.P3 Describe the types of training and development used by a selected
business.
Explain the impact training has had on an individual in a selected
21/B.P4
business.
21/A.M1 Assess the reasons for training in a selected business.
Analyse the likely costs and benefits of different types of training to a
21/B.M2
selected business and its staff.
21/A.D1 Evaluate the contribution that training and development make to
fulfilling the objectives of the selected business.
21/B.D2 Evaluate the likely costs and benefits of different training methods for
individual needs in a selected business.
Sources of information www.tutor2u.net
to support you with Tutor2U has a range of study notes and materials to include
this Assignment. training and development.
www.businesscasestudies.co.uk
The Times 100 has economics and business case studies.
The site also has a selection of theory notes aimed at
learners.
Other assessment None required.
materials attached to this
Assignment Brief.
Apple
Why Apple Trains it’s Employees
Training is the process of increasing the knowledge and skills of the workplace to help them
perform their jobs more effectively. The training that the workplace receive are related and
, relevant to their job speciality. Successful business such as Apple most likely have very clear
aims and objectives they want to achieve. Therefore, their training is supposed to be aligned
with their goals in order to get their staff to be equipped with the most suitable skills and
knowledge to work effectively getting them closer to Apple’s objectives. There are many
reasons Apple trains its employees just as any other business:
Strategic:
Here, Apple try to train their workforce toward their goals and objectives the most. For
example, a well-educated workforce which has great customer service skills and significant
product knowledge can lead the business towards a more profitable future as well as give
them a huge lead in the competition. These are one of many strategies’ businesses use to
benefit their business. Here are more examples:
Becoming the market leader: To become the market leader, the Apple workforce will
require and induction and creativity training. The workforce will become specialists who will
have the ability to offer consistent and great customer service. This will help Apple maintain
their lead in the market positions.
Increase profit: For Apple to increase their profit, the training they are most likely to give is
cost awareness training. This is because it will be able to increase their profit without
compulsory increasing its turnover. Another example is budget training for store managers.
This training will help them control or decrease costs which will benefit their financial aspect
in their business.
Increase turnover: Three main areas to invest in staff in order for them to work efficiently
are customer service, product knowledge and sales training. By Apple training the workforce
in these areas, they will have a huge benefit and turnover in the business.
Operational:
Operations is the process of controlling the inner workings of your business, so it runs as
efficiently as possible. Operational areas are broken down from the strategic reasons for
training.
Here are good reasons for Apple to train under operational areas:
Increase productivity: Successful businesses like Apple need to always look for new ways to
increase their output and increase their workforce. For example, they can train their
workforce to adapt to a new working environment. This includes new processes and
systems for them to think differently than other businesses and stand out. One of the main
Pearson BTEC Level 3 National Diploma in Business
Qualification Pearson BTEC Level 3 National Extended Diploma in Business
Unit 21: Training and Development
Unit number
and title
A: Investigate training and development in a selected business
Learning
B: Examine the planning and delivery of training programmes in a
aim(s)
selected business
Assignment
Employee Training and Development: Reasons, Benefits and Costs
title
Assessor Charlotte Lamptey-Palmer
Hand out date
24/03/2021
Hand in
deadline 21/04/2021 5pm
You are working as a researcher for a training and development
consultancy. The manager of a local business has asked the consultancy
to undertake an independent evaluation of how well the business’s
training and development meets its employees’ individual needs as well
as how well training and development contributes to the broader
Vocational
business objectives.
Scenario or
Context
Write a report that evaluates the contribution that training and
development make to fulfil the objectives of the selected business. The
report should also evaluate the likely costs and benefits to the business
of using different training methods to meet the individual needs of its
employees.
Task 1 Research
In order to prepare your report, you will first need to select an
appropriate business and investigate the training and
development it offers its staff.
You could choose a business where you have worked, a business
where a friend or family member has worked or Reading College.
Evaluative Report
The report should begin by explaining the reasons why your
selected business trains its employees.
Next, the report should describe the methods the business uses to
identify its training needs.
The report should go on to describe, with use of appropriate
examples, the types of training and development offered by the
selected business.
Next, you will explain the impact that training has had on staff in
the selected business using carefully considered examples to
, illustrate your points.
The focus of the report will then shift to evaluation. You should
use the findings of your research to first carefully assess the
reasons for training in the business.
Then, evaluate how well the training and development the
business has provided its staff has enabled the business to
successfully fulfil its objectives.
You should go on to assess the likely costs and benefits to the
business and its staff of different methods of training and
development.
Finally, evaluate the likely costs and benefits of different types of
training for individual needs in the business.
Checklist of Individual written report
evidence
required
Criteria covered by this task:
Unit/Criteria
To achieve the criteria you must show that you are able to:
reference
21/A.P1 Explain why a selected business trains its employees.
21/A.P2 Describe how a selected business identifies training needs.
21/B.P3 Describe the types of training and development used by a selected
business.
Explain the impact training has had on an individual in a selected
21/B.P4
business.
21/A.M1 Assess the reasons for training in a selected business.
Analyse the likely costs and benefits of different types of training to a
21/B.M2
selected business and its staff.
21/A.D1 Evaluate the contribution that training and development make to
fulfilling the objectives of the selected business.
21/B.D2 Evaluate the likely costs and benefits of different training methods for
individual needs in a selected business.
Sources of information www.tutor2u.net
to support you with Tutor2U has a range of study notes and materials to include
this Assignment. training and development.
www.businesscasestudies.co.uk
The Times 100 has economics and business case studies.
The site also has a selection of theory notes aimed at
learners.
Other assessment None required.
materials attached to this
Assignment Brief.
Apple
Why Apple Trains it’s Employees
Training is the process of increasing the knowledge and skills of the workplace to help them
perform their jobs more effectively. The training that the workplace receive are related and
, relevant to their job speciality. Successful business such as Apple most likely have very clear
aims and objectives they want to achieve. Therefore, their training is supposed to be aligned
with their goals in order to get their staff to be equipped with the most suitable skills and
knowledge to work effectively getting them closer to Apple’s objectives. There are many
reasons Apple trains its employees just as any other business:
Strategic:
Here, Apple try to train their workforce toward their goals and objectives the most. For
example, a well-educated workforce which has great customer service skills and significant
product knowledge can lead the business towards a more profitable future as well as give
them a huge lead in the competition. These are one of many strategies’ businesses use to
benefit their business. Here are more examples:
Becoming the market leader: To become the market leader, the Apple workforce will
require and induction and creativity training. The workforce will become specialists who will
have the ability to offer consistent and great customer service. This will help Apple maintain
their lead in the market positions.
Increase profit: For Apple to increase their profit, the training they are most likely to give is
cost awareness training. This is because it will be able to increase their profit without
compulsory increasing its turnover. Another example is budget training for store managers.
This training will help them control or decrease costs which will benefit their financial aspect
in their business.
Increase turnover: Three main areas to invest in staff in order for them to work efficiently
are customer service, product knowledge and sales training. By Apple training the workforce
in these areas, they will have a huge benefit and turnover in the business.
Operational:
Operations is the process of controlling the inner workings of your business, so it runs as
efficiently as possible. Operational areas are broken down from the strategic reasons for
training.
Here are good reasons for Apple to train under operational areas:
Increase productivity: Successful businesses like Apple need to always look for new ways to
increase their output and increase their workforce. For example, they can train their
workforce to adapt to a new working environment. This includes new processes and
systems for them to think differently than other businesses and stand out. One of the main
