NRF RISE UP CUSTOMER SERVICE CERTIFICATION EVALUATION EXAMS COMPLETE QUESTIONS AND ANSWERS PRACTICE SOLUTION

NRF RISE UP CUSTOMER SERVICE
CERTIFICATION EVALUATION EXAMS
COMPLETE QUESTIONS AND ANSWERS
PRACTICE SOLUTION

⩥ A new customer comes into your department, but you are helping
another customer. You should:.
Answer:


⩥ • Focus all your attention on your current customer.
Answer:


⩥ • Let the new customer wait his turn until you have completed your
current sale.
Answer:


⩥ • Acknowledge the new customer's presence with eye contact and/or a
brief comment that you'll be right with him.
Answer:


⩥ • Help the customer who looks like he will spend the most money.
Answer:

,⩥ TYPE THE ANSWER.
Answer:


⩥ When giving service to a person with developmental disabilities, it
may be helpful to explain complex tasks one step at a time. True or
False.
Answer:


⩥ TYPE THE ANSWER.
Answer:


⩥ How would you handle a situation where a customer wants a brand
that you don't carry?.
Answer:


⩥ • Convince him that your brands are better.
Answer:


⩥ • Get permission from him to show the items you do have that meet
his needs.
Answer:

, ⩥ • Tell him that he won't find anything better than what you have.
Answer:


⩥ • Smile and listen politely, but don't tell him you don't have his brand;
show him your items anyway.
Answer:


⩥ • Tell him you don't carry that brand then excuse yourself to serve
someone else.
Answer:


⩥ TYPE THE ANSWER.
Answer:


⩥ If your company does not supply business cards, you should:.
Answer:


⩥ • Tell the customer that the company is too cheap to give you business
cards.
Answer:


⩥ • Tell customers that they can find the store number in the phone
directory.