CERTIFIED PARKS AND RECREATION CPRP
EXAMS TEST PAPER QUESTIONS AND
ANSWERS SURE A+
✔✔Primary elements influencing a customer's quality perceptions - ✔✔Expectations of
the customer
Relationship between the customer's expectation and actual experiences
Post experience reflection by the customer
✔✔Expectations of the customer factors - ✔✔Image/reputation of the agency
Prior experience with the agency
Marketing/promotional materials related to the agency
Word-of-mouth feedback
✔✔Ways to remain current - ✔✔
✔✔Enviromental Protection Agency (EPA) - ✔✔Monitors and enforces pollution related
standards and policies
✔✔Equal Employment Opportunity Commission (EEOC) - ✔✔Responsible for enforcing
federal laws that makes it illegal to discriminate against a job candidate or employee
,because of a person's race, color, religion, sex, national origin, age, disability or genetic
information
✔✔Food and Drug Administration (FDA) - ✔✔responsible for protecting the public
health by assuring the safety, efficacy and security of human and veterinary drugs,
biological products, medical devices, our nation's food supply, cosmetics, and products
that emit radiation
✔✔National Labor Relations Board (NLRB) - ✔✔Safeguard employee's right to organize
and determine whether to have unions as their bargaining representatives; act to
prevent and remedy unfair labor practices
✔✔Occupational Safety and Health Administration (OSHA) - ✔✔Assure safe and
healthful working conditions for workers setting and enforcing standards and by
providing training, outreach, education and assistance.
✔✔Key areas of implementing maintenance standards - ✔✔Defining Standards
Providing Routine Maintenance
Landscaping Maintenance
Providing Preventative Maintenance
Defining Process for Repairs or Replacements
✔✔Three Criteria for maintenance standards - ✔✔1. Visibility of the area
2. Desired state of landscape condition (urban vs. natural)
Intensity of use
✔✔Three Criteria for maintenance standards - ✔✔1. Visibility of the area
2. Desired state of landscape condition (urban vs. natural)
3. Intensity of use
✔✔Routine Maintenance - ✔✔Activities that preserve or improve the appearance of the
facility or piece of equipment.
May be completed on a planned, scheduled interval or in response to a user request.
✔✔Work-order - ✔✔A form memorandum requesting that specific maintenance services
be performed.
✔✔Landscaping Maintenance - ✔✔Enhance the natural attractiveness of the area
invite users to "come-in and Join-in"
Channel people along pathways
user safety
Disguise maintenance areas or human-made structures
✔✔Preventative Maintenance - ✔✔Undertaken to prolong the life of equipment thereby
preventing its premature failure.
, Performed to improve organizational efficiency by avoiding costly downtime due to
inoperable equipment.
Planned maintenance that is scheduled as a part of the maintenance crew's ongoing
work responsibility.
✔✔Repairs and replacements - ✔✔Construction, renovation, and repairs often require
external contractors
✔✔Request for Proposal (RFP) - ✔✔Develop scope of project
Obtain bids
Identify a contractor
Supervise the project to agency standards
Manage amendments or "change orders"
✔✔ADA was written to guarantee equal opportunity for individuals with disablilites in
what areas - ✔✔employment
state and local government service
transportation
public accomodation
telecommunication
✔✔Title II of the ADA requries - ✔✔a public entity to ensure that individuals with
disabilities are not excluded from services, programs and activities because of the
buldings are inaccessable.
✔✔When reviewing and developing policies the following should be considered -
✔✔Policy development
Policy interpretation
Policy evaluation
Policy revision
✔✔Policy Development steps - ✔✔Needs Assessment
Write policy and develop a rationale
Examine impact of policy as written, revise if necessary
Examine feasibility of implementation
Examine the acceptability by citizens
Research impact of new policies on existing policies
Recommend policy to the board
✔✔Policy Evaluation - ✔✔As policy or rules become stagnant and outdated, corrective
action should be initiated and the policy or rule should be changed or abolished.
✔✔Policy Revision - ✔✔often needed for clarification purposes
Follow established process
Allow for discretion
EXAMS TEST PAPER QUESTIONS AND
ANSWERS SURE A+
✔✔Primary elements influencing a customer's quality perceptions - ✔✔Expectations of
the customer
Relationship between the customer's expectation and actual experiences
Post experience reflection by the customer
✔✔Expectations of the customer factors - ✔✔Image/reputation of the agency
Prior experience with the agency
Marketing/promotional materials related to the agency
Word-of-mouth feedback
✔✔Ways to remain current - ✔✔
✔✔Enviromental Protection Agency (EPA) - ✔✔Monitors and enforces pollution related
standards and policies
✔✔Equal Employment Opportunity Commission (EEOC) - ✔✔Responsible for enforcing
federal laws that makes it illegal to discriminate against a job candidate or employee
,because of a person's race, color, religion, sex, national origin, age, disability or genetic
information
✔✔Food and Drug Administration (FDA) - ✔✔responsible for protecting the public
health by assuring the safety, efficacy and security of human and veterinary drugs,
biological products, medical devices, our nation's food supply, cosmetics, and products
that emit radiation
✔✔National Labor Relations Board (NLRB) - ✔✔Safeguard employee's right to organize
and determine whether to have unions as their bargaining representatives; act to
prevent and remedy unfair labor practices
✔✔Occupational Safety and Health Administration (OSHA) - ✔✔Assure safe and
healthful working conditions for workers setting and enforcing standards and by
providing training, outreach, education and assistance.
✔✔Key areas of implementing maintenance standards - ✔✔Defining Standards
Providing Routine Maintenance
Landscaping Maintenance
Providing Preventative Maintenance
Defining Process for Repairs or Replacements
✔✔Three Criteria for maintenance standards - ✔✔1. Visibility of the area
2. Desired state of landscape condition (urban vs. natural)
Intensity of use
✔✔Three Criteria for maintenance standards - ✔✔1. Visibility of the area
2. Desired state of landscape condition (urban vs. natural)
3. Intensity of use
✔✔Routine Maintenance - ✔✔Activities that preserve or improve the appearance of the
facility or piece of equipment.
May be completed on a planned, scheduled interval or in response to a user request.
✔✔Work-order - ✔✔A form memorandum requesting that specific maintenance services
be performed.
✔✔Landscaping Maintenance - ✔✔Enhance the natural attractiveness of the area
invite users to "come-in and Join-in"
Channel people along pathways
user safety
Disguise maintenance areas or human-made structures
✔✔Preventative Maintenance - ✔✔Undertaken to prolong the life of equipment thereby
preventing its premature failure.
, Performed to improve organizational efficiency by avoiding costly downtime due to
inoperable equipment.
Planned maintenance that is scheduled as a part of the maintenance crew's ongoing
work responsibility.
✔✔Repairs and replacements - ✔✔Construction, renovation, and repairs often require
external contractors
✔✔Request for Proposal (RFP) - ✔✔Develop scope of project
Obtain bids
Identify a contractor
Supervise the project to agency standards
Manage amendments or "change orders"
✔✔ADA was written to guarantee equal opportunity for individuals with disablilites in
what areas - ✔✔employment
state and local government service
transportation
public accomodation
telecommunication
✔✔Title II of the ADA requries - ✔✔a public entity to ensure that individuals with
disabilities are not excluded from services, programs and activities because of the
buldings are inaccessable.
✔✔When reviewing and developing policies the following should be considered -
✔✔Policy development
Policy interpretation
Policy evaluation
Policy revision
✔✔Policy Development steps - ✔✔Needs Assessment
Write policy and develop a rationale
Examine impact of policy as written, revise if necessary
Examine feasibility of implementation
Examine the acceptability by citizens
Research impact of new policies on existing policies
Recommend policy to the board
✔✔Policy Evaluation - ✔✔As policy or rules become stagnant and outdated, corrective
action should be initiated and the policy or rule should be changed or abolished.
✔✔Policy Revision - ✔✔often needed for clarification purposes
Follow established process
Allow for discretion
