Which of the following are phases of case management?
1. Implementation
2. Planning
3. Finalizing
4. Assessing - ANSWER 1,2,4 (Implementation, Planning, & Assessing)
Which of the following tasks of case management could occur in all phases of the case
management process?
a. Criticism
b. Assessment
c. Consulting with other case managers
d. Client participation - ANSWER D. Client participation
Which of the following is NOT a fundamental principle or goal of case management?
a. To complete services in a timely fashion
b. Client empowerment
c. Continuity of care
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,d. Equal access to services/advocacy - ANSWER A. To complete services in a timely
fashion.
How might a case manager measure their level of efficiency?
a. Resources required
b. Resources, costs and outcomes
c. Outcomes achieved
d. Cost of services - ANSWER B. Resources, costs and outcomes
Which of the following does NOT represent the definition of client empowerment?
a. Expecting the client to make decisions without help
b. Moving the client toward self-sufficiency
c. Respecting the client as an individual
d. Placing the client in a partnership role
Hide - ANSWER a. Expecting the client to make decisions without help
Which of the following represent the focus of proper case management evaluation?
1. Client progress and satisfaction
2. Integration of services
3. Relevance for the client
4. Quality of services - ANSWER D (1,2,3,4)
Which of the following is NOT a skill necessary for contemporary case managers?
a. Networking
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,b. Referral
c. Independence
d. Teamwork - ANSWER C. Independence
The role of the government in the lives of clients is an important aspect of case
management.
TRUE OR FALSE - ANSWER true
The word "manage" in case management can be seen as connoting
a. control
b. service
c. quality
d. ownership - ANSWER A. control
The dual role of case management does NOT include which of the following?
a. Directing service providers
b. Linking services
c. Monitoring services
d. Providing direct services - ANSWER A. Directing service providers
Case management is defined and mandated through federal regulation.
TRUE OR FALSE - ANSWER TRUE
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, According to your text, case management today is more a part of ________ than ever
before.
a. eligibility criteria
b. administrative tasks
c. service delivery
d. financial resources - ANSWER C. service delivery
One aspect of quality care implies a commitment that respects the rights of the client and
demands accountability on the part of human service professionals.
TRUE OR FALSE - ANSWER TRUE
Evaluation in case management takes place _________.
a. at the beginning of the process
b. at the end of the process
c. three times during the process
d. throughout the process - ANSWER D. throughout the process
Client empowerment in case management means expecting clients to take care of many
responsibilities on their own.
TRUE OR FALSE - ANSWER FALSE
What did Ozarin (1978) define as the three elements for case management success?
1. Responsibility
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1. Implementation
2. Planning
3. Finalizing
4. Assessing - ANSWER 1,2,4 (Implementation, Planning, & Assessing)
Which of the following tasks of case management could occur in all phases of the case
management process?
a. Criticism
b. Assessment
c. Consulting with other case managers
d. Client participation - ANSWER D. Client participation
Which of the following is NOT a fundamental principle or goal of case management?
a. To complete services in a timely fashion
b. Client empowerment
c. Continuity of care
1
,d. Equal access to services/advocacy - ANSWER A. To complete services in a timely
fashion.
How might a case manager measure their level of efficiency?
a. Resources required
b. Resources, costs and outcomes
c. Outcomes achieved
d. Cost of services - ANSWER B. Resources, costs and outcomes
Which of the following does NOT represent the definition of client empowerment?
a. Expecting the client to make decisions without help
b. Moving the client toward self-sufficiency
c. Respecting the client as an individual
d. Placing the client in a partnership role
Hide - ANSWER a. Expecting the client to make decisions without help
Which of the following represent the focus of proper case management evaluation?
1. Client progress and satisfaction
2. Integration of services
3. Relevance for the client
4. Quality of services - ANSWER D (1,2,3,4)
Which of the following is NOT a skill necessary for contemporary case managers?
a. Networking
2
,b. Referral
c. Independence
d. Teamwork - ANSWER C. Independence
The role of the government in the lives of clients is an important aspect of case
management.
TRUE OR FALSE - ANSWER true
The word "manage" in case management can be seen as connoting
a. control
b. service
c. quality
d. ownership - ANSWER A. control
The dual role of case management does NOT include which of the following?
a. Directing service providers
b. Linking services
c. Monitoring services
d. Providing direct services - ANSWER A. Directing service providers
Case management is defined and mandated through federal regulation.
TRUE OR FALSE - ANSWER TRUE
3
, According to your text, case management today is more a part of ________ than ever
before.
a. eligibility criteria
b. administrative tasks
c. service delivery
d. financial resources - ANSWER C. service delivery
One aspect of quality care implies a commitment that respects the rights of the client and
demands accountability on the part of human service professionals.
TRUE OR FALSE - ANSWER TRUE
Evaluation in case management takes place _________.
a. at the beginning of the process
b. at the end of the process
c. three times during the process
d. throughout the process - ANSWER D. throughout the process
Client empowerment in case management means expecting clients to take care of many
responsibilities on their own.
TRUE OR FALSE - ANSWER FALSE
What did Ozarin (1978) define as the three elements for case management success?
1. Responsibility
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