Certified Parks and Recreation Professional (CPRP) Exam
with all Correct & 100% Verified Answers |Actual
Complete Exam |Already Graded A+
Benchmarking ✔Correct Answer-the process of comparing an organization's practices and
technologies with those of other companies
Rules ✔Correct Answer-Specific; direct participants and employees to act in a prescribed
manner
Policies ✔Correct Answer-broad and open to interpretation. Based on circumstances, set
direction.
Anti-discrimination is an example of a ✔Correct Answer-policy
Procedures ✔Correct Answer-Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: ✔Correct
Answer-Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things)
✔Correct Answer-1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that
facilities are effective and safe
Evaluations ✔Correct Answer-Explain the value of the expenditures of the services and
explain that services are meeting community needs
Needs assessment ✔Correct Answer-provides feedback on community attitudes, opinions,
and perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and Recreation
between these two things: ✔Correct Answer-Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are examples
of: ✔Correct Answer-Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation Director"
is an example of a: ✔Correct Answer-Policy
,"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and submit
application" is an example of a ✔Correct Answer-Procedure
Comprehensive Plan ✔Correct Answer-Identifies short and long-term priorities for P&R
department, includes agency's goals and policies, identification of deficiencies, inventories, and
developed standards for Parks
Master Plan ✔Correct Answer-Subsets of comprehensive plan; focuses on physical resources
and development. Typically updated every 10 years. Driven by data.
Strategic Plan ✔Correct Answer-Development or revision of mission and vision; action plan
for achieving goals and objectives. Based on data analysis that provides insight to trends in
agency's internal & external environments
ADA act of 1992 requires... ✔Correct Answer-- that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the maximum extent
feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department of
Justice? ✔Correct Answer-1. Access for those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations ✔Correct Answer-Based on the image/reputation of the agency, prior
experiences with the agency, marketing/promotional material related to the agency, and word-
of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following organizations
(5) ✔Correct Answer-1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? ✔Correct Answer-Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
,Routine Maintenance ✔Correct Answer-Preserve or improve the appearance of a facility or
equipment. Less frequent than housekeeping activities, vary by season and user preference.
May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... ✔Correct Answer-Stripping/waxing floors,
painting walls, cleaning fixtures, adjusting doors
Work order ✔Correct Answer-a form memorandum requesting that specific maintenance
services be performed. Usually initiated by the PRP, on-site maintenance workers, or facility
users.
Landscaping maintenance can...W ✔Correct Answer-enhance attractiveness, invite users,
channel traffic, contribute to safety, and disguise unattractive areas. Landscaping should
support, not dictate program efforts.
RFP (Request for Proposal) ✔Correct Answer-A document that is sent out to potential vendors
requesting them to provide a proposal on a product or service. Develop a scope of the project,
obtain bids, identify a contractor, supervise project to agency standards.
Preventative Maintenance ✔Correct Answer-a program of regular inspections and care to
avert potential problems. Prolongs the life of equipment and improves organizational efficiency
by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? ✔Correct Answer-Credit cards can
carry over a balance, P-cards must be paid off at the end of the month. Monthly use fees and
interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? ✔Correct Answer-Standard P.O.s
are used for a one-time delivery of goods and/or services and are paid-in-full once purchase is
complete. Blanket P.O.s are used for small, continuous purchases, and the agency is billed once
per month (ex: maintenance staff would use one at a hardware store).
Market ✔Correct Answer-the set of actual and potential buyers of a product or service who
have similar characteristics and are wiling and able to spend money or exchange other
resources to obtain a product.
Marketing Mix (4 P's) ✔Correct Answer-Product, Price, Place, Promotion
Collaboration ✔Correct Answer-short-term relationship, lasts until a problem is solved
Alliance ✔Correct Answer-Requires a high level of commitment between organizations, as
well as the sharing of authority and decision making. Ex: Two neighboring park depts planning
and implementing a combined Halloween event
, Partnership ✔Correct Answer-Strongest relationship between organizations. Formed when
two or more partners come together to create an entirely new entity.
Marketing Mix: Product ✔Correct Answer-Services and facilities offered to the public. Product
is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch softball for
teens, Slow-pitch softball for adults
Marketing Mix: Price ✔Correct Answer-Can have major impact on participation. Too high of
price may not be affordable for most people, too low creates a low perceived value.
Marketing Mix: Place ✔Correct Answer-Distribution of products. Includes accessibility of
programs and the facilities where they are offered, including how close the place is to where
people live and work, atmosphere, geographic area, population density. Also includes day of
week, time, and format of program.
Marketing Mix: Promotion ✔Correct Answer-Means of communicating the value of a product.
Done through the promotions mix.
Market Segmentation ✔Correct Answer-The process of subdividing a larger heterogeneous
market into small homogeneous markets that are more similar in the media they are exposed
to, their product wants, and how they will respond to the marketing mix.
Four variables for market segmentation ✔Correct Answer-1. Demographics (income, age,
race, sexual orientation),
2. Geography (travel time and proximity),
3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class),
4. Behaviors (skill level and product loyalty).
Target Marketing ✔Correct Answer-Markets the agency chooses to focus on for a particular
product (ex: story time = families with elementary-age children).
Theme ✔Correct Answer-The concept that drives a program's design and marketing
Job analysis ✔Correct Answer-provides a foundation for the job description.
What aspects of parks and recreation provide the most community-wide benefits? ✔Correct
Answer-Parks and natural areas, followed by facilities and programs
Individual benefits of parks ✔Correct Answer-experienced by those who directly participate in
an activity
Community benefits of parks ✔Correct Answer-betterment of the community at large, not
just those who participate in programs. Ex: Living near a park increases property values
with all Correct & 100% Verified Answers |Actual
Complete Exam |Already Graded A+
Benchmarking ✔Correct Answer-the process of comparing an organization's practices and
technologies with those of other companies
Rules ✔Correct Answer-Specific; direct participants and employees to act in a prescribed
manner
Policies ✔Correct Answer-broad and open to interpretation. Based on circumstances, set
direction.
Anti-discrimination is an example of a ✔Correct Answer-policy
Procedures ✔Correct Answer-Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: ✔Correct
Answer-Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things)
✔Correct Answer-1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that
facilities are effective and safe
Evaluations ✔Correct Answer-Explain the value of the expenditures of the services and
explain that services are meeting community needs
Needs assessment ✔Correct Answer-provides feedback on community attitudes, opinions,
and perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and Recreation
between these two things: ✔Correct Answer-Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are examples
of: ✔Correct Answer-Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation Director"
is an example of a: ✔Correct Answer-Policy
,"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and submit
application" is an example of a ✔Correct Answer-Procedure
Comprehensive Plan ✔Correct Answer-Identifies short and long-term priorities for P&R
department, includes agency's goals and policies, identification of deficiencies, inventories, and
developed standards for Parks
Master Plan ✔Correct Answer-Subsets of comprehensive plan; focuses on physical resources
and development. Typically updated every 10 years. Driven by data.
Strategic Plan ✔Correct Answer-Development or revision of mission and vision; action plan
for achieving goals and objectives. Based on data analysis that provides insight to trends in
agency's internal & external environments
ADA act of 1992 requires... ✔Correct Answer-- that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the maximum extent
feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department of
Justice? ✔Correct Answer-1. Access for those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations ✔Correct Answer-Based on the image/reputation of the agency, prior
experiences with the agency, marketing/promotional material related to the agency, and word-
of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following organizations
(5) ✔Correct Answer-1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? ✔Correct Answer-Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
,Routine Maintenance ✔Correct Answer-Preserve or improve the appearance of a facility or
equipment. Less frequent than housekeeping activities, vary by season and user preference.
May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... ✔Correct Answer-Stripping/waxing floors,
painting walls, cleaning fixtures, adjusting doors
Work order ✔Correct Answer-a form memorandum requesting that specific maintenance
services be performed. Usually initiated by the PRP, on-site maintenance workers, or facility
users.
Landscaping maintenance can...W ✔Correct Answer-enhance attractiveness, invite users,
channel traffic, contribute to safety, and disguise unattractive areas. Landscaping should
support, not dictate program efforts.
RFP (Request for Proposal) ✔Correct Answer-A document that is sent out to potential vendors
requesting them to provide a proposal on a product or service. Develop a scope of the project,
obtain bids, identify a contractor, supervise project to agency standards.
Preventative Maintenance ✔Correct Answer-a program of regular inspections and care to
avert potential problems. Prolongs the life of equipment and improves organizational efficiency
by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? ✔Correct Answer-Credit cards can
carry over a balance, P-cards must be paid off at the end of the month. Monthly use fees and
interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? ✔Correct Answer-Standard P.O.s
are used for a one-time delivery of goods and/or services and are paid-in-full once purchase is
complete. Blanket P.O.s are used for small, continuous purchases, and the agency is billed once
per month (ex: maintenance staff would use one at a hardware store).
Market ✔Correct Answer-the set of actual and potential buyers of a product or service who
have similar characteristics and are wiling and able to spend money or exchange other
resources to obtain a product.
Marketing Mix (4 P's) ✔Correct Answer-Product, Price, Place, Promotion
Collaboration ✔Correct Answer-short-term relationship, lasts until a problem is solved
Alliance ✔Correct Answer-Requires a high level of commitment between organizations, as
well as the sharing of authority and decision making. Ex: Two neighboring park depts planning
and implementing a combined Halloween event
, Partnership ✔Correct Answer-Strongest relationship between organizations. Formed when
two or more partners come together to create an entirely new entity.
Marketing Mix: Product ✔Correct Answer-Services and facilities offered to the public. Product
is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch softball for
teens, Slow-pitch softball for adults
Marketing Mix: Price ✔Correct Answer-Can have major impact on participation. Too high of
price may not be affordable for most people, too low creates a low perceived value.
Marketing Mix: Place ✔Correct Answer-Distribution of products. Includes accessibility of
programs and the facilities where they are offered, including how close the place is to where
people live and work, atmosphere, geographic area, population density. Also includes day of
week, time, and format of program.
Marketing Mix: Promotion ✔Correct Answer-Means of communicating the value of a product.
Done through the promotions mix.
Market Segmentation ✔Correct Answer-The process of subdividing a larger heterogeneous
market into small homogeneous markets that are more similar in the media they are exposed
to, their product wants, and how they will respond to the marketing mix.
Four variables for market segmentation ✔Correct Answer-1. Demographics (income, age,
race, sexual orientation),
2. Geography (travel time and proximity),
3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class),
4. Behaviors (skill level and product loyalty).
Target Marketing ✔Correct Answer-Markets the agency chooses to focus on for a particular
product (ex: story time = families with elementary-age children).
Theme ✔Correct Answer-The concept that drives a program's design and marketing
Job analysis ✔Correct Answer-provides a foundation for the job description.
What aspects of parks and recreation provide the most community-wide benefits? ✔Correct
Answer-Parks and natural areas, followed by facilities and programs
Individual benefits of parks ✔Correct Answer-experienced by those who directly participate in
an activity
Community benefits of parks ✔Correct Answer-betterment of the community at large, not
just those who participate in programs. Ex: Living near a park increases property values
