OPERATIONS MANAGEMENT
EXAMINATION|QUESTIONS AND CORRECT
ANSWER WITH EXPLANATION GRADED A+
STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
Question 1
A hospital is experiencing long patient waiting times due to uneven
workflow. The BEST operations management approach is to:
A. Increase advertising
B. Redesign the process flow to eliminate bottlenecks
C. Reduce staff permanently
D. Ignore the delays
Correct Answer: B
Rationale: Process redesign targets inefficiencies and improves flow.
Question 2
Which BEST describes operations management?
A. Marketing strategy development
B. Designing, controlling, and improving production and service systems
C. Financial auditing only
D. Human resource hiring only
Correct Answer: B
Rationale: Operations management focuses on production and service
delivery systems.
Question 3
A factory produces customized products in small batches. This is:
A. Mass production
B. Job shop production
,C. Continuous production
D. Automation only
Correct Answer: B
Rationale: Job shop systems handle customized, low-volume production.
Question 4
Which is MOST important in capacity planning?
A. Advertising budget
B. Matching production capacity with demand
C. Employee dress code
D. Office decoration
Correct Answer: B
Rationale: Capacity planning ensures demand is met efficiently.
Question 5
A company produces large volumes of standardized goods continuously.
This is:
A. Job production
B. Continuous production system
C. Project system
D. Batch production only
Correct Answer: B
Rationale: Continuous systems are used for high-volume standardized
output.
Question 6
Which BEST defines bottleneck in operations?
A. Fastest process step
B. Slowest process that limits overall system output
, C. Marketing issue
D. Financial problem
Correct Answer: B
Rationale: Bottlenecks constrain system capacity.
Question 7
A restaurant prepares meals in advance in groups. This is:
A. Job production
B. Batch production
C. Continuous production
D. Project production
Correct Answer: B
Rationale: Batch production processes items in groups.
Question 8
Which tool is MOST useful for process improvement?
A. SWOT analysis
B. Flowcharting
C. Financial ratios
D. Recruitment plan
Correct Answer: B
Rationale: Flowcharts map processes and identify inefficiencies.
Question 9
Inventory held as buffer against uncertainty is called:
A. Safety stock
B. Dead stock
C. Fixed stock
D. Demand stock
EXAMINATION|QUESTIONS AND CORRECT
ANSWER WITH EXPLANATION GRADED A+
STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
Question 1
A hospital is experiencing long patient waiting times due to uneven
workflow. The BEST operations management approach is to:
A. Increase advertising
B. Redesign the process flow to eliminate bottlenecks
C. Reduce staff permanently
D. Ignore the delays
Correct Answer: B
Rationale: Process redesign targets inefficiencies and improves flow.
Question 2
Which BEST describes operations management?
A. Marketing strategy development
B. Designing, controlling, and improving production and service systems
C. Financial auditing only
D. Human resource hiring only
Correct Answer: B
Rationale: Operations management focuses on production and service
delivery systems.
Question 3
A factory produces customized products in small batches. This is:
A. Mass production
B. Job shop production
,C. Continuous production
D. Automation only
Correct Answer: B
Rationale: Job shop systems handle customized, low-volume production.
Question 4
Which is MOST important in capacity planning?
A. Advertising budget
B. Matching production capacity with demand
C. Employee dress code
D. Office decoration
Correct Answer: B
Rationale: Capacity planning ensures demand is met efficiently.
Question 5
A company produces large volumes of standardized goods continuously.
This is:
A. Job production
B. Continuous production system
C. Project system
D. Batch production only
Correct Answer: B
Rationale: Continuous systems are used for high-volume standardized
output.
Question 6
Which BEST defines bottleneck in operations?
A. Fastest process step
B. Slowest process that limits overall system output
, C. Marketing issue
D. Financial problem
Correct Answer: B
Rationale: Bottlenecks constrain system capacity.
Question 7
A restaurant prepares meals in advance in groups. This is:
A. Job production
B. Batch production
C. Continuous production
D. Project production
Correct Answer: B
Rationale: Batch production processes items in groups.
Question 8
Which tool is MOST useful for process improvement?
A. SWOT analysis
B. Flowcharting
C. Financial ratios
D. Recruitment plan
Correct Answer: B
Rationale: Flowcharts map processes and identify inefficiencies.
Question 9
Inventory held as buffer against uncertainty is called:
A. Safety stock
B. Dead stock
C. Fixed stock
D. Demand stock
