What is our mission? - ANSWER-Provide trusted, affordable, universal service.
What is the form for filing an insurance claim? - ANSWER-Form 1000.
What are our goals - ANSWER-Grow revenue, increase market share and develop
lifetime customers
What is S.O.L.E.R. ? - ANSWER-Actively attending by: squarely facing the person, open
your posture, lean towards the sender, eye contact maintained, relax while attending
What is G.I.S.T.? - ANSWER-Greet, Inquire, Suggest and Thank.
What additional products can be suggested? - ANSWER-Stamps, packaging/shipping
(Ready Post) products, PO Box, passports, money orders.
What are the minimum dimensions of a mail piece (letter) - ANSWER-3 1/2" height, 5" in
length, .007" in thickness, rectangular in shape
What is girth? - ANSWER-The distance around the thickest part of a package.
What are the maximum dimensions for a package? - ANSWER-70 pounds. 108" length +
girth. Up to 130" length + girth for standard
What are the five mail processing categories? - ANSWER-Letters, flats, machinable
parcels, irregular parcels, outside parcels.
What is the maximum size for a postcard? - ANSWER-4 1/4" height, 6" length, .016"
thickness.
What is the machinable parcel? - ANSWER-6oz to 25lbs minimum size of 3" x 6" x 1/4"
to maximum size of 17" x 17" x 27"
What is an irregular parcel? - ANSWER-Has ONE of the following characteristics: less
than 6" in length or 3" in height or 6oz in weight rolls/tubes 26" long or less; articles
enclosed in envelopes that are not letters, flats or machinable parcels
What are outside parcels? Examples - ANSWER-Parcels that because of their size,
shape, density, container type, or the nature of their contents cannot be processed in
postal sacks. Metal-strapped boxes, rolls/tubes more than 26" in length liquid
containers, tires, trees
What is a non-machinable surcharge? - ANSWER-Charge applied to first-class letter size
pieces that meet one or more non-machinable characteristics and are excluded from
automated processing
What are some examples of shipping services? - ANSWER-Priority Mail Express, Priority
Mail, Parcel Select, Parcel Return Service
What are the four categories of International Mail? - ANSWER-First-Class, Priority Mail
Express, Priority, Global Express Guaranteed
, What is the maximum value of merchandise for first class international mail? - ANSWER-
$400
What are our Package Services? - ANSWER-Bound Printed Matter, Media Mail, Library
Mail,
Are package services sealed from inspection? - ANSWER-No
What are shipping services? - ANSWER-Products in which the Postal service is
competitive with other delivery companies
True/False: First class Mail items are sealed against inspection and offer security for
both the sender and the receiver - ANSWER-True
How many different size P O Boxes are available for customers to rent? - ANSWER-5
What is the form used to open a P O Box? - ANSWER-PS Form 1093- Application for
PO Box Service
Maximum weight limit for flat-rate envelopes and small flat-rate boxes for priority mail
international? - ANSWER-4 pounds
Maximum weight limit for medium and large flat rate boxes? - ANSWER-20 pounds
What is a firm holdout? - ANSWER-Allows for customers to obtain street-address mail
from the post office when the customer normally receives 50 letters or more
What is a Caller Service? - ANSWER-Premium service for people and companies that
need more pickup times than firm holdout and/or have more mail then the largest box in
your office
What is certified mail? - ANSWER-Secure way to insure delivery of mail
What is the purpose of certified mail? - ANSWER-Provides customers with proof of
mailing and the date and time the item was delivered or delivery was attempted
What must we do to exceed our customers needs? - ANSWER-Commitment and
customer service
What are the five processing categories? - ANSWER-Letters, Flats, machinable parcels,
irregular parcels, and outside parcels
What is the maximum amount for a domestic money order? - ANSWER-$1000
What is the maximum amount for a international money order? - ANSWER-$700
What form do you need if someone is purchasing money orders for over $3000? -
ANSWER-PS Form 8105-A (Funds Transaction Report)
What are periodicals? - ANSWER-Magazines and Newspapers
Express Mail - ANSWER-70 pounds
First Class Mail - ANSWER-13 oz
First Class Letter - ANSWER-3.5 oz
Priority - ANSWER-70 pounds
Parcel Post - ANSWER-70 pounds
Bound Printed Matter - ANSWER-15 pounds
Library Mail - ANSWER-70 pounds
Media Mail - ANSWER-70 pounds
Standard Mail - ANSWER-Less than 16 oz
Anonymous Mail - ANSWER-Any mail bearing stamps that weighs over 13oz that is not
presented at the retail counter
Perception is? - ANSWER-Reality
The public's perception is mostly shaped by? - ANSWER-What it sees
What is the form for filing an insurance claim? - ANSWER-Form 1000.
What are our goals - ANSWER-Grow revenue, increase market share and develop
lifetime customers
What is S.O.L.E.R. ? - ANSWER-Actively attending by: squarely facing the person, open
your posture, lean towards the sender, eye contact maintained, relax while attending
What is G.I.S.T.? - ANSWER-Greet, Inquire, Suggest and Thank.
What additional products can be suggested? - ANSWER-Stamps, packaging/shipping
(Ready Post) products, PO Box, passports, money orders.
What are the minimum dimensions of a mail piece (letter) - ANSWER-3 1/2" height, 5" in
length, .007" in thickness, rectangular in shape
What is girth? - ANSWER-The distance around the thickest part of a package.
What are the maximum dimensions for a package? - ANSWER-70 pounds. 108" length +
girth. Up to 130" length + girth for standard
What are the five mail processing categories? - ANSWER-Letters, flats, machinable
parcels, irregular parcels, outside parcels.
What is the maximum size for a postcard? - ANSWER-4 1/4" height, 6" length, .016"
thickness.
What is the machinable parcel? - ANSWER-6oz to 25lbs minimum size of 3" x 6" x 1/4"
to maximum size of 17" x 17" x 27"
What is an irregular parcel? - ANSWER-Has ONE of the following characteristics: less
than 6" in length or 3" in height or 6oz in weight rolls/tubes 26" long or less; articles
enclosed in envelopes that are not letters, flats or machinable parcels
What are outside parcels? Examples - ANSWER-Parcels that because of their size,
shape, density, container type, or the nature of their contents cannot be processed in
postal sacks. Metal-strapped boxes, rolls/tubes more than 26" in length liquid
containers, tires, trees
What is a non-machinable surcharge? - ANSWER-Charge applied to first-class letter size
pieces that meet one or more non-machinable characteristics and are excluded from
automated processing
What are some examples of shipping services? - ANSWER-Priority Mail Express, Priority
Mail, Parcel Select, Parcel Return Service
What are the four categories of International Mail? - ANSWER-First-Class, Priority Mail
Express, Priority, Global Express Guaranteed
, What is the maximum value of merchandise for first class international mail? - ANSWER-
$400
What are our Package Services? - ANSWER-Bound Printed Matter, Media Mail, Library
Mail,
Are package services sealed from inspection? - ANSWER-No
What are shipping services? - ANSWER-Products in which the Postal service is
competitive with other delivery companies
True/False: First class Mail items are sealed against inspection and offer security for
both the sender and the receiver - ANSWER-True
How many different size P O Boxes are available for customers to rent? - ANSWER-5
What is the form used to open a P O Box? - ANSWER-PS Form 1093- Application for
PO Box Service
Maximum weight limit for flat-rate envelopes and small flat-rate boxes for priority mail
international? - ANSWER-4 pounds
Maximum weight limit for medium and large flat rate boxes? - ANSWER-20 pounds
What is a firm holdout? - ANSWER-Allows for customers to obtain street-address mail
from the post office when the customer normally receives 50 letters or more
What is a Caller Service? - ANSWER-Premium service for people and companies that
need more pickup times than firm holdout and/or have more mail then the largest box in
your office
What is certified mail? - ANSWER-Secure way to insure delivery of mail
What is the purpose of certified mail? - ANSWER-Provides customers with proof of
mailing and the date and time the item was delivered or delivery was attempted
What must we do to exceed our customers needs? - ANSWER-Commitment and
customer service
What are the five processing categories? - ANSWER-Letters, Flats, machinable parcels,
irregular parcels, and outside parcels
What is the maximum amount for a domestic money order? - ANSWER-$1000
What is the maximum amount for a international money order? - ANSWER-$700
What form do you need if someone is purchasing money orders for over $3000? -
ANSWER-PS Form 8105-A (Funds Transaction Report)
What are periodicals? - ANSWER-Magazines and Newspapers
Express Mail - ANSWER-70 pounds
First Class Mail - ANSWER-13 oz
First Class Letter - ANSWER-3.5 oz
Priority - ANSWER-70 pounds
Parcel Post - ANSWER-70 pounds
Bound Printed Matter - ANSWER-15 pounds
Library Mail - ANSWER-70 pounds
Media Mail - ANSWER-70 pounds
Standard Mail - ANSWER-Less than 16 oz
Anonymous Mail - ANSWER-Any mail bearing stamps that weighs over 13oz that is not
presented at the retail counter
Perception is? - ANSWER-Reality
The public's perception is mostly shaped by? - ANSWER-What it sees
