Does the Postal Service receive tax dollars for operating expenses? - ANSWER-No
What does the Postal Service rely on to fund its operations? - ANSWER-The sale of
postage, products, and services
What's the Postal Service's responsibility of mail? - ANSWER-To preserve and protect
the security and sanctity of the mail in its custody from tampering.
Postal Service employees are mandated by federal law to _____ and _____ all mail
placed in its ____. - ANSWER-Preserve, protect, custody.
Postal Inspectors - ANSWER-Investigate theft by non-employees and contract
employees
OIG Agents - ANSWER-Investigate theft by employees
Who empowered the U.S. Postal Inspection Service to investigate postal offense and
postal-related civil matters? - ANSWER-Congress
What four terms is the Postal Service associated with? - ANSWER-Mail, trust, patriotism
and federal government
Practice Actively Attending by remembering S.O.L.E.R. What does it stand for? -
ANSWER-Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
In the absence of value, ___ usually becomes the determining decision criteria. -
ANSWER-Price
Define A+GIST - ANSWER-Acknowledge/Greet, Inquire, Suggest, and Thank
What are the Postal Service's Competitive Products? - ANSWER-Shipping Services
Any mailable item that weighs ___ or less can be sent by First-Class Mail. - ANSWER-13
ounces
, What does the price of First-Class Package Service-Retail include? (Forwarding/Return)
- ANSWER-Forwarding for up to 12 months and return service if the mail piece is
undeliverable.
What shipping service can packages over 108 inches ship through? - ANSWER-USPS
Retail Ground
What service is the Postal Service market dominant with no competition? - ANSWER-
Mailing services
What kind of items must be mailed as First-Class mail, Priority mail, or upgraded to
priority mail express? - ANSWER-Handwritten or typewritten personal correspondence
such as bills or statements of account, postcards, and Business Reply Mail
What class of mail are authorized publications such as magazines and newspapers
whose primary purpose is transmitting information? - ANSWER-Periodicals
What qualifies a mailer for USPS Marketing Mail? - ANSWER-Mailers must have at least
200 pieces or 50 pounds of pieces per mailing
What qualifies a customer for Every Door Direct Mail (EDDM)? - ANSWER-Customers
that mail 5,000 or fewer flat-sized mail pieces within an area serviced by a single post
office
How does a shipment qualify for Library Mail? - ANSWER-It must be sent to, from or
between educational organizations, museums and other qualified organizations
What content is Media Mail limited to? - ANSWER-Books, sound recordings, recorded
video tapes, printed music, and recorded computer-readable media
Where does the address go on a mail piece? - ANSWER-It must be visible and legible on
the side of the piece bearing postage
What do Premier Products provide? - ANSWER-Meeting customers' needs and increase
revenue
Preferred services that usually offer the customer the best value is:
a.) First-Class Mail and Parcel Post
b.) Parcel Select and Priority Mail
c.) Priority Mail Express and First-Class Mail
d.) Priority Mail Express and Priority Mail - ANSWER-D.) Priority Mail Express and
Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a
specific area. The SSA may offer the service:
a) Every Door Direct Mail - Retail
b) General Delivery
c) Global Express Guaranteed
d) Hold for pick up - ANSWER-A) EDDM
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground
parcels measuring over 108 inches but not more than 130 inches in combined length
and girth is:
a) Weight Pricing
b) Dimensional pricing
c) Non-machinable surcharge
d) Oversized pricing - ANSWER-d) Oversized pricing
The maximum length and girth for Priority Mail is:
a) 105 inches
What does the Postal Service rely on to fund its operations? - ANSWER-The sale of
postage, products, and services
What's the Postal Service's responsibility of mail? - ANSWER-To preserve and protect
the security and sanctity of the mail in its custody from tampering.
Postal Service employees are mandated by federal law to _____ and _____ all mail
placed in its ____. - ANSWER-Preserve, protect, custody.
Postal Inspectors - ANSWER-Investigate theft by non-employees and contract
employees
OIG Agents - ANSWER-Investigate theft by employees
Who empowered the U.S. Postal Inspection Service to investigate postal offense and
postal-related civil matters? - ANSWER-Congress
What four terms is the Postal Service associated with? - ANSWER-Mail, trust, patriotism
and federal government
Practice Actively Attending by remembering S.O.L.E.R. What does it stand for? -
ANSWER-Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
In the absence of value, ___ usually becomes the determining decision criteria. -
ANSWER-Price
Define A+GIST - ANSWER-Acknowledge/Greet, Inquire, Suggest, and Thank
What are the Postal Service's Competitive Products? - ANSWER-Shipping Services
Any mailable item that weighs ___ or less can be sent by First-Class Mail. - ANSWER-13
ounces
, What does the price of First-Class Package Service-Retail include? (Forwarding/Return)
- ANSWER-Forwarding for up to 12 months and return service if the mail piece is
undeliverable.
What shipping service can packages over 108 inches ship through? - ANSWER-USPS
Retail Ground
What service is the Postal Service market dominant with no competition? - ANSWER-
Mailing services
What kind of items must be mailed as First-Class mail, Priority mail, or upgraded to
priority mail express? - ANSWER-Handwritten or typewritten personal correspondence
such as bills or statements of account, postcards, and Business Reply Mail
What class of mail are authorized publications such as magazines and newspapers
whose primary purpose is transmitting information? - ANSWER-Periodicals
What qualifies a mailer for USPS Marketing Mail? - ANSWER-Mailers must have at least
200 pieces or 50 pounds of pieces per mailing
What qualifies a customer for Every Door Direct Mail (EDDM)? - ANSWER-Customers
that mail 5,000 or fewer flat-sized mail pieces within an area serviced by a single post
office
How does a shipment qualify for Library Mail? - ANSWER-It must be sent to, from or
between educational organizations, museums and other qualified organizations
What content is Media Mail limited to? - ANSWER-Books, sound recordings, recorded
video tapes, printed music, and recorded computer-readable media
Where does the address go on a mail piece? - ANSWER-It must be visible and legible on
the side of the piece bearing postage
What do Premier Products provide? - ANSWER-Meeting customers' needs and increase
revenue
Preferred services that usually offer the customer the best value is:
a.) First-Class Mail and Parcel Post
b.) Parcel Select and Priority Mail
c.) Priority Mail Express and First-Class Mail
d.) Priority Mail Express and Priority Mail - ANSWER-D.) Priority Mail Express and
Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a
specific area. The SSA may offer the service:
a) Every Door Direct Mail - Retail
b) General Delivery
c) Global Express Guaranteed
d) Hold for pick up - ANSWER-A) EDDM
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground
parcels measuring over 108 inches but not more than 130 inches in combined length
and girth is:
a) Weight Pricing
b) Dimensional pricing
c) Non-machinable surcharge
d) Oversized pricing - ANSWER-d) Oversized pricing
The maximum length and girth for Priority Mail is:
a) 105 inches
