2025 Wellcare ACT Mastery Exam Questions and
Correct Answers 2025 (A+ Graded) With Rationale
Answer
Wellcare does not need to be informed of all
marketing/sales events at which plans or materials will be
presented or distributed (formaland informal). - ANSWER-
False
20. Beneficiary-facing marketing materials developed by a
Third-Party Marketing Organization (TPMO) for multiple
Medicare Advantage (MA) organizations or plans can be
reviewed by just one MA organization, submitted to the
Centers for Medicare & Medicaid Services (CMS) in the
Health Plan Management System (HPMS), and opted in by
the health plan after distribution. - ANSWER-FALSE
,Enrollment applications must be received by Wellcare no
later than ___ calendar day(s) following receipt from the
beneficiary. - ANSWER-1
Which elements are available as part of Wellcare's Sales
Support model? - ANSWER-All of these
Low-Income Subsidy (LIS), which is often referred to as
Extra Help, reduces all Part D plan premiums - ANSWER-
False
Prior to completing the enrollment form, broker/agents
should always confirm the beneficiary's primary care
provider (PCP) and/or specialists - ANSWER-True
At the end of this course, there will be a Mastery Exam.
Agents must achieve a passing score of 85% or higher to
successfully complete this course - ANSWER-True
Brokers/Agents may be investigated after being suspected
of noncompliant activity reported through a - ANSWER-
Complaint Tracking Module (CTM)
,Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings
cannot be issued a Corrective Action Plan. - ANSWER-False
Marketing benefits in a service area where those benefits
are not available is prohibited and considered misleading
unless that is unavoidable because of local/regional or
media use. - ANSWER-True
CustomPoint sales material order dates will be posted on
Wellcare.com - ANSWER-False
The online Centene Workbench self-service portal enables
you to - ANSWER-All of these
The TPMO disclaimer must be used by any TPMO that sells
plans on behalf of more than one MA plan provider. The
disclaimer must be: - ANSWER-Included in any marketing
materials, including print materials and television
, advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of
content).
Electronically conveyed when communicating with a
beneficiary through email, online chat, or other electronic
means of communication (regardless of content).
Brokers/Agents can access the following resources under
the Shared Resources section in Centene Workbench. -
ANSWER-All of these
Which of the following is not an example of Protected
Health Information (PHI)? - ANSWER-Library Card
Correct Answers 2025 (A+ Graded) With Rationale
Answer
Wellcare does not need to be informed of all
marketing/sales events at which plans or materials will be
presented or distributed (formaland informal). - ANSWER-
False
20. Beneficiary-facing marketing materials developed by a
Third-Party Marketing Organization (TPMO) for multiple
Medicare Advantage (MA) organizations or plans can be
reviewed by just one MA organization, submitted to the
Centers for Medicare & Medicaid Services (CMS) in the
Health Plan Management System (HPMS), and opted in by
the health plan after distribution. - ANSWER-FALSE
,Enrollment applications must be received by Wellcare no
later than ___ calendar day(s) following receipt from the
beneficiary. - ANSWER-1
Which elements are available as part of Wellcare's Sales
Support model? - ANSWER-All of these
Low-Income Subsidy (LIS), which is often referred to as
Extra Help, reduces all Part D plan premiums - ANSWER-
False
Prior to completing the enrollment form, broker/agents
should always confirm the beneficiary's primary care
provider (PCP) and/or specialists - ANSWER-True
At the end of this course, there will be a Mastery Exam.
Agents must achieve a passing score of 85% or higher to
successfully complete this course - ANSWER-True
Brokers/Agents may be investigated after being suspected
of noncompliant activity reported through a - ANSWER-
Complaint Tracking Module (CTM)
,Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings
cannot be issued a Corrective Action Plan. - ANSWER-False
Marketing benefits in a service area where those benefits
are not available is prohibited and considered misleading
unless that is unavoidable because of local/regional or
media use. - ANSWER-True
CustomPoint sales material order dates will be posted on
Wellcare.com - ANSWER-False
The online Centene Workbench self-service portal enables
you to - ANSWER-All of these
The TPMO disclaimer must be used by any TPMO that sells
plans on behalf of more than one MA plan provider. The
disclaimer must be: - ANSWER-Included in any marketing
materials, including print materials and television
, advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of
content).
Electronically conveyed when communicating with a
beneficiary through email, online chat, or other electronic
means of communication (regardless of content).
Brokers/Agents can access the following resources under
the Shared Resources section in Centene Workbench. -
ANSWER-All of these
Which of the following is not an example of Protected
Health Information (PHI)? - ANSWER-Library Card
