USPS Exam 421 Window Clerk Exam Question and Answer | Grade A+ | Trusted Answers Pack

USPS Exam 421 Window Clerk Exam
Question and Answer | Grade A+ |
Trusted Answers Pack
• What are 4 violations of security and sanctity of the mail -✓✓Theft, Open,
Damage or Delay

• The first opportunity for a SSA to start the customer experience on a positive is: -
✓✓Deliver 1st Impression

• Type of communication that can enhance or contradict messages: -✓✓Non-
Verbal Communication

• The approach a SSA can use to engage our customer and ensure needs are met is:
-✓✓A+GIST

• Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service? -✓✓To instill customer confidence

• Successful sales transactions occur when the SSA: -✓✓Makes an informed
mutual decision with customer on products and services

• What is the most positive way to impact customer perception of the post office? -
✓✓Provide world class service

• The US Postal Service is the only delivery that reaches: -✓✓Every address in the
nation 6 days a week

• An organized workstation creates a more __________________ workpace -
✓✓Effiecient

• How a SSA conducts themselves on the job effects the? -✓✓Postal Brand

• An active listening technique used to create a successful transaction is called -
✓✓Clarifying

,• One of the first things a customer notices about a SSA is -✓✓Personal
Appearance

• The primary law enforcement for USPS is the -✓✓United States Postal
Inspection Service (USPIS)

• Preferred service that usually offer the customer the best value is -✓✓Priority
Mail Express and Priority Mail

• Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer? -✓✓Every Door Direct Mail (EDDM)

• First class mail consists of greeting cards, statements bills and what? -
✓✓Business Documents

• Any mailable item weighing _______ or less can be sent first class mail -✓✓13
oz

• A Priority Mail Express customer is entitled to a refund if: -✓✓Delivered Late

• Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is: -✓✓Oversized Pricing

• The max length and girth for Priority Mail is -✓✓108"

• What type of mail consists of items sent within the United States -✓✓Domestic

• What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6? -✓✓Dimensional

• What can you offer customers for their mailing and shipping needs? -
✓✓Solutions

• Which category of products do premier products belong? -✓✓Shipping

• Which category of products does First Class Mail belong -✓✓Mailing

, • What type of products are offered to provide the best value to the customer? -
✓✓Premier

• Which product provides the fastest delivery service? -✓✓Express

• What must customers provide for every item mailed? -✓✓Address

• Which USPS service is automatically included for PME, PM, FCM, Retail
Ground, library mail and media mail -✓✓Tracking

• Which charts are used to calculate PME, PM, and USPS Retail Ground Prices? -
✓✓Zone

• Change of Address is valid for: -✓✓18 months

• What service does USPS tracking provide -✓✓Date zipcode and time of delivery
time or attempted

• What is the maximum amount of insurance that may be purchased -✓✓$5,000

• When is a recipient's signature required on insured items? -✓✓Over $500 value

• What service does certified mail provide -✓✓proof of mailing and the date and
time the item was delivered or delivery was attempted.

• When would you recommend certified mail over usps tracking -✓✓Mailing letter
or flat

• What service would you suggest for a customer that wants to mail a package and
insure it for $9,000 -✓✓Registered

• What service would you suggest for a customer that would like to get proof that
an item was naked and received -✓✓Certified with signature

• What service does a return receipt provide -✓✓Evidence of delivery, recipient
signature