CSCP PRACTICE EXAM # 2 ECM QUESTIONS &
ELABORATED COMPLETE SOLUTIONS
1. A company manufactures special products for
Multiple upstream
select customers. When demand for these
supply chains.
products drops, the manufacturer can switch
the production line to a commodity-type
product that can be sold on the open market
at reduced terms to generate cash. The
company is executing a corporate strategy
that is based on:
Retention of key customers
2. Which of the following is the most
is increased
important result when a company
implements customer relationship
management Needs, inquiries and
re-quests of
3. Customer service is most appropriately
customers
defined as the ability of a company to
address:
4. PDCA, which refers to a circular model for continuous Plan, Do, Check,
Action
improvement, is an acronym for:
5. Which of the following approaches typically would be Ensuring less
idle time for in-
most effective in increasing inventory velocity connecting
in a supply chain? suppli-ers
through
6. In supply chain management, a major benefit which of the
of an enterprise resources planning system is following
techniques
7. Responsiveness to changing demands through
use of a sales portal is an example of 8. Lean supply
1/
13
, CSCP PRACTICE EXAM # 2 ECM QUESTIONS &
ELABORATED COMPLETE SOLUTIONS
chains strive to achieve their objectives by
ventory
using which of the following techniques
Visibility to real-time data
Relationship management
Value stream mapping
9.
2/
13
ELABORATED COMPLETE SOLUTIONS
1. A company manufactures special products for
Multiple upstream
select customers. When demand for these
supply chains.
products drops, the manufacturer can switch
the production line to a commodity-type
product that can be sold on the open market
at reduced terms to generate cash. The
company is executing a corporate strategy
that is based on:
Retention of key customers
2. Which of the following is the most
is increased
important result when a company
implements customer relationship
management Needs, inquiries and
re-quests of
3. Customer service is most appropriately
customers
defined as the ability of a company to
address:
4. PDCA, which refers to a circular model for continuous Plan, Do, Check,
Action
improvement, is an acronym for:
5. Which of the following approaches typically would be Ensuring less
idle time for in-
most effective in increasing inventory velocity connecting
in a supply chain? suppli-ers
through
6. In supply chain management, a major benefit which of the
of an enterprise resources planning system is following
techniques
7. Responsiveness to changing demands through
use of a sales portal is an example of 8. Lean supply
1/
13
, CSCP PRACTICE EXAM # 2 ECM QUESTIONS &
ELABORATED COMPLETE SOLUTIONS
chains strive to achieve their objectives by
ventory
using which of the following techniques
Visibility to real-time data
Relationship management
Value stream mapping
9.
2/
13
