ASQ CQE CERTIFICATION EXAM 2026
PROFESSIONAL PREP PACK BUNDLED
QUESTION BANK
◉ Common Themes in Quality Philosophies. Answer: 1. Quality
improvement is a never-ending process
2. Commitment, knowledge, & participation of top management is
critical
3. Management is responsible for articulating company philosophy,
goals, measurable objectives, & change strategy
4. All employees need to be active participants
5. Common language/procedures are important to communicate &
support Quality efforts
6. A process must be established to identify most critical problems,
determine causes, & find solutions
7. Changes in company culture, roles, & responsibility may be required
◉ Juran Trilogy. Answer: Quality Control, Quality Improvement, &
Quality Planning
◉ What was new about Quality in 1930?. Answer: Process Control
Chart (Shewart); Assembly Line Quality
,◉ Continuous Improvement Methodologies. Answer: 1. Statistical
Process Control (SPC)
2. Total Quality Management (TQM)
3. Lean (get job done as simply as possible; JIT)
4. Six Sigma (communication, organization, financial accountability, &
techniques)
◉ Deming's 14 Points. Answer: 1. Consistency of purpose (long term)
2. Adopt new philosophy; don't accept common errors
3. Don't depend solely on inspection (create built-in quality)
4. Don't reward business based on money; depend on measures of
quality
5. Find problems & work continually on system
6. Modern training methods on the job
7. Modern supervision methods of production workers (they have
responsibility to quality)
8. Drive out fear
9. Different departments to work as a team
10. Provide methods for new levels of productivity
11. Eliminate work standards that require quotas
12. Remove barriers between hourly worker & pride to quality
13. Education & retraining program
14. Top management structure that pushes these points
,◉ SMART Method. Answer: Specific
Measurable
Attainable
Relevant
Time-bound
◉ Analysis Phase of Strategic Planning. Answer: Analyzing SWOT
(Strengths, Weaknesses, Opportunities, & Threats) of the organization
◉ Ways to respond to SWOT in an organization. Answer: Strengths-
Analyze competitiveness
Weaknesses- Analyze ways for process improvements
Opportunities- Possible new product development
Threats- Preparation
◉ Effectiveness Tests. Answer: Ways to determine effectiveness of
Quality Plans:
1. Does the plan address SWOT? (data driven stage)
2. Will the plan result in a competitive advantage? (customer based)
3. Is this advantage sustainable? (quality improvement)
4. Does the vision inspire employees? (clear view of planned future)
5. Are the goals/objectives SMART?
, 6. Are the goals/objectives aligned with the organization?
7. Are adequate resources allocated?
8. Are organizational structures/systems/processes appropriate?
9. Is a review & reporting system in place to monitor execution?
10. Does strategic planning team include representatives from all
affected work groups?
◉ Types of Deployment Techniques. Answer: Benchmarking,
Stakeholder Analysis, Performance
◉ Benchmarking. Answer: A technique in which organizations compare
their performance with a competitor which helps identify new
ideas/methods to improve operational effectiveness; seek out, study, &
emulate best practices & metrics/measurements associated with high
performance/results; helps to gain awareness of shortfalls in
performance & plan/implement countermeasures to enhance
performance
Drawbacks- Lack of commitment, insufficient planning, comparing
processes that are insufficiently similar, measuring processes that have
little potential for gain, & not surpassing other leadership industries only
"catching up"
◉ Stages of Benchmarking. Answer: 1. Planning- Identify
scope/objectives
2. Data Collection- Develop mutually acceptable protocol
PROFESSIONAL PREP PACK BUNDLED
QUESTION BANK
◉ Common Themes in Quality Philosophies. Answer: 1. Quality
improvement is a never-ending process
2. Commitment, knowledge, & participation of top management is
critical
3. Management is responsible for articulating company philosophy,
goals, measurable objectives, & change strategy
4. All employees need to be active participants
5. Common language/procedures are important to communicate &
support Quality efforts
6. A process must be established to identify most critical problems,
determine causes, & find solutions
7. Changes in company culture, roles, & responsibility may be required
◉ Juran Trilogy. Answer: Quality Control, Quality Improvement, &
Quality Planning
◉ What was new about Quality in 1930?. Answer: Process Control
Chart (Shewart); Assembly Line Quality
,◉ Continuous Improvement Methodologies. Answer: 1. Statistical
Process Control (SPC)
2. Total Quality Management (TQM)
3. Lean (get job done as simply as possible; JIT)
4. Six Sigma (communication, organization, financial accountability, &
techniques)
◉ Deming's 14 Points. Answer: 1. Consistency of purpose (long term)
2. Adopt new philosophy; don't accept common errors
3. Don't depend solely on inspection (create built-in quality)
4. Don't reward business based on money; depend on measures of
quality
5. Find problems & work continually on system
6. Modern training methods on the job
7. Modern supervision methods of production workers (they have
responsibility to quality)
8. Drive out fear
9. Different departments to work as a team
10. Provide methods for new levels of productivity
11. Eliminate work standards that require quotas
12. Remove barriers between hourly worker & pride to quality
13. Education & retraining program
14. Top management structure that pushes these points
,◉ SMART Method. Answer: Specific
Measurable
Attainable
Relevant
Time-bound
◉ Analysis Phase of Strategic Planning. Answer: Analyzing SWOT
(Strengths, Weaknesses, Opportunities, & Threats) of the organization
◉ Ways to respond to SWOT in an organization. Answer: Strengths-
Analyze competitiveness
Weaknesses- Analyze ways for process improvements
Opportunities- Possible new product development
Threats- Preparation
◉ Effectiveness Tests. Answer: Ways to determine effectiveness of
Quality Plans:
1. Does the plan address SWOT? (data driven stage)
2. Will the plan result in a competitive advantage? (customer based)
3. Is this advantage sustainable? (quality improvement)
4. Does the vision inspire employees? (clear view of planned future)
5. Are the goals/objectives SMART?
, 6. Are the goals/objectives aligned with the organization?
7. Are adequate resources allocated?
8. Are organizational structures/systems/processes appropriate?
9. Is a review & reporting system in place to monitor execution?
10. Does strategic planning team include representatives from all
affected work groups?
◉ Types of Deployment Techniques. Answer: Benchmarking,
Stakeholder Analysis, Performance
◉ Benchmarking. Answer: A technique in which organizations compare
their performance with a competitor which helps identify new
ideas/methods to improve operational effectiveness; seek out, study, &
emulate best practices & metrics/measurements associated with high
performance/results; helps to gain awareness of shortfalls in
performance & plan/implement countermeasures to enhance
performance
Drawbacks- Lack of commitment, insufficient planning, comparing
processes that are insufficiently similar, measuring processes that have
little potential for gain, & not surpassing other leadership industries only
"catching up"
◉ Stages of Benchmarking. Answer: 1. Planning- Identify
scope/objectives
2. Data Collection- Develop mutually acceptable protocol
