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Having, and Being, Canadian Edition, 9th Editio
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n, 2024 by Michael R. Solomon Chapters 1 - 15
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,ConsumergBehaviour:gBuying,gHaving,gandgBeing,gCdn.g9eg(Solomon)gChap
terg1g AngIntroductiongtogConsumergBehaviour
1) IngstudyinggconsumersglikegGail,gagcollegegstudent,gmarketersgoftengfindgitgusefulgtoglearngth
eirginterestsgingmusicgorgclothing,ghowgtheygspendgtheirgleisuregtime,gandgevengtheirgattitudesga
boutgsocialgissues,gtogbegablegtogcategorizegconsumersgaccordinggtogtheirglifestyles.gThisgsortgo
fginformationgisgcalled:
A) coregvalues.
B) psychographics.
C) configurations.
D) physiognomies.
gANSWER:g B
Type:gMC
PagegRef:g
2gSkill:g Application
Objective:g L1-01gConsumergbehaviourgisgagprocess.
2) Tina,gagsupervisorgofgdisplaysgforgSearsgCanada,gknowsgthatgattractivegdisplaysgcanggener
ategadditionalgsalesgofgparticulargitems.gFromgagmarketer'sgperspective,gthisgis:
A) agpurchasegissue.
B) agpostgpurchasegissue.
C) merchandisinggcomplexity.
D) aglossgleader
.
ANSWER:g A
Type:gMC
PagegRef:g
3gSkill:g Application
Objective:g L1-01gConsumergbehaviourgisgagprocess.
,3) Johngisgthegvicegpresidentgofgmarketinggforgaglocalgtourgguidegcompany.gHegisgconcernedgt
hatghisgcustomersgaregnotgrecommendingghisgcompanygtogtheirgfriends.gForgJohn,gthisgproble
mgisga:
A) purchasegissue.
B) demographicgproblem.
C) prepurchasegissue.
D) postgpurchasegissue
.gANSWER:g D
Type:gMC
PagegRef:g
3gSkill:g Application
Objective:g L1-01gConsumergbehaviourgisgagprocess.
, 4) Thegexpandedgviewgofgthegexchangegthatgincludesgthegissuesgthatginfluencegthegconsu
mergbefore,gduring,gandgaftergagpurchasegisgcalled:
A) thegvalue.
B) thegstrategicgfocus.
C) thegpre-sellgstrategy.
D) thegconsumptiongprocess
.gANSWER:g D
Type:gMC
PagegRef:g
3gSkill:g Concept
Objective:g L1-01gConsumergbehaviourgisgagprocess.
5) Gailgdecidesgtogtakegagbreakgfromgstudyinggandggoesgonlinegtogcheckgthingsgout.gShegconn
ectsgwithgonegofgthegproductgdiscussionggroupsgthatgshegparticipatesgin.gThisgisgangexamplego
fga:
A) lifestylegdiscussion.
B) brandgcompetition.
C) consumptiongcommunity.
D) marketplacegcompetition
.gANSWER:g C
Type:gMC
PagegRef:g
2gSkill:g Application
Objective:g L1-01gConsumergbehaviourgisgagprocess.
6) Ifgagproductgsucceedsgingsatisfyinggneedsgandgisgpurchasedgovergandgovergagain,gitgmostglik
elyghasgattained:
A) productgseparation.
B) brandgloyalty.
C) lifestylegvariation.
D) purchasegconception.
ANSWER:g B