10/24/23, 11:33 AM WGU Student Portal
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PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2) (PVDC)
C215 Pre-Assessment_Operations Management Questions & Responses | Actual Latest
Attempt #1
Status: Passed 2026 Test | Verified Solutions
1. Which denition used for quality evaluates how well a product performs its intended function?
YOUR CORRECT
ANSWER ANSWER
Fitness for use
Support services
Value for price paid
Psychological criteria
2. Which total quality management (TQM) process was developed to stress management’s responsibility for quality?
YOUR CORRECT
ANSWER ANSWER
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
3. Which total quality management (TQM) process consists of several published standards and guidelines?
YOUR CORRECT
ANSWER ANSWER
ISO 1400
ISO 9002
ISO 9001
ISO 9000
4. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure
the number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR CORRECT
ANSWER ANSWER
Scatter diagram
Control chart
Flowchart
Checklist
5. Which quality control tool should be used to monitor the current status or end result of a process?
YOUR CORRECT
ANSWER ANSWER
Checklist
Flowchart
Control chart
Accessibility Policy Accessibility Settings
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/832684/assessmentCode/PVDC/testDate/1698160395 1/14
, 10/24/23, 11:33 AM WGU Student Portal
6. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
YOUR CORRECT
ANSWER ANSWER
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
7. What is the common theme in total quality management (TQM) across all functions in an organization?
YOUR CORRECT
ANSWER ANSWER
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure prot from product changes
8. Which concept of variation measures the central tendency of a set of data?
YOUR CORRECT
ANSWER ANSWER
Mean
Range
Standard deviation
Variable
9. What do assignable causes of variation indicate?
YOUR CORRECT
ANSWER ANSWER
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
Equipment was found to be out of control.
10. Which continuous improvement method does Cpk measure?
YOUR CORRECT
ANSWER ANSWER
The most common measurement process
How close one is to a target and how consistent one is with the average performance
What a process is capable of and how long it will take to conclude
Parts per million on the capability index
11. What are two important aspects of Six Sigma?
Choose 2 answers
Accessibility Policy Accessibility Settings
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/832684/assessmentCode/PVDC/testDate/1698160395 2/14
WGU Knowledge Center
PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2) (PVDC)
C215 Pre-Assessment_Operations Management Questions & Responses | Actual Latest
Attempt #1
Status: Passed 2026 Test | Verified Solutions
1. Which denition used for quality evaluates how well a product performs its intended function?
YOUR CORRECT
ANSWER ANSWER
Fitness for use
Support services
Value for price paid
Psychological criteria
2. Which total quality management (TQM) process was developed to stress management’s responsibility for quality?
YOUR CORRECT
ANSWER ANSWER
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
3. Which total quality management (TQM) process consists of several published standards and guidelines?
YOUR CORRECT
ANSWER ANSWER
ISO 1400
ISO 9002
ISO 9001
ISO 9000
4. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure
the number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR CORRECT
ANSWER ANSWER
Scatter diagram
Control chart
Flowchart
Checklist
5. Which quality control tool should be used to monitor the current status or end result of a process?
YOUR CORRECT
ANSWER ANSWER
Checklist
Flowchart
Control chart
Accessibility Policy Accessibility Settings
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/832684/assessmentCode/PVDC/testDate/1698160395 1/14
, 10/24/23, 11:33 AM WGU Student Portal
6. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
YOUR CORRECT
ANSWER ANSWER
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
7. What is the common theme in total quality management (TQM) across all functions in an organization?
YOUR CORRECT
ANSWER ANSWER
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure prot from product changes
8. Which concept of variation measures the central tendency of a set of data?
YOUR CORRECT
ANSWER ANSWER
Mean
Range
Standard deviation
Variable
9. What do assignable causes of variation indicate?
YOUR CORRECT
ANSWER ANSWER
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
Equipment was found to be out of control.
10. Which continuous improvement method does Cpk measure?
YOUR CORRECT
ANSWER ANSWER
The most common measurement process
How close one is to a target and how consistent one is with the average performance
What a process is capable of and how long it will take to conclude
Parts per million on the capability index
11. What are two important aspects of Six Sigma?
Choose 2 answers
Accessibility Policy Accessibility Settings
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/832684/assessmentCode/PVDC/testDate/1698160395 2/14
