CIGNA MEDICARE PRODUCT AND
BENEFITS EXAM STUDY PAPER 2026 TEST
QUESTIONS AND PRACTICE ANSWERS
⩥ Which of the following should you complete prior to asking for the
sale? Answer: Review the plan and alignment with customer's needs
⩥ Which of the following statements about submitting an enrollment
paper application is accurate? Answer: You must submit within 2
calendar days of receiving the completed enrollment form.
⩥ Which of the following consultative selling skills would help a sales
agent start connecting with their customer from the beginning of the
consultation? Answer: Rapport
⩥ Which of the following is a true statement? Answer: In order to be
eligible to receive a commission payment from Cigna, both the agent
and agency must be properly contracted, licensed, trained, and appointed
before making a sale.
⩥ Which of the following is a way to prevent CTMs? Answer: All of
these:
Use only HealthSpring Provider Look up tool & resources to verify
doctors.
, Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their
consent for any changes.
⩥ Lucas, a licensed agent is preparing to sell HealthSpring Medicare
Plans. Which of the following does he still need to do in order to
complete all requirements to sell HealthSpring Medicare plans? Answer:
Both B & C:
Complete all HealthSpring training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
⩥ When verifying if a doctor is in the HealthSpring network which of
the following is correct? Answer: You can verify doctors and other
providers using the Provider Lookup Tool, you may also download the
weekly provider spreadsheets if available.
⩥ Which of the following should be addressed prior to asking for the
business or closing the sale? Answer: All of these:
Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and
features of the plan.
⩥ Which of the following types of preparation is important as part of a
sales agent's regimen? Answer: A and B:
BENEFITS EXAM STUDY PAPER 2026 TEST
QUESTIONS AND PRACTICE ANSWERS
⩥ Which of the following should you complete prior to asking for the
sale? Answer: Review the plan and alignment with customer's needs
⩥ Which of the following statements about submitting an enrollment
paper application is accurate? Answer: You must submit within 2
calendar days of receiving the completed enrollment form.
⩥ Which of the following consultative selling skills would help a sales
agent start connecting with their customer from the beginning of the
consultation? Answer: Rapport
⩥ Which of the following is a true statement? Answer: In order to be
eligible to receive a commission payment from Cigna, both the agent
and agency must be properly contracted, licensed, trained, and appointed
before making a sale.
⩥ Which of the following is a way to prevent CTMs? Answer: All of
these:
Use only HealthSpring Provider Look up tool & resources to verify
doctors.
, Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their
consent for any changes.
⩥ Lucas, a licensed agent is preparing to sell HealthSpring Medicare
Plans. Which of the following does he still need to do in order to
complete all requirements to sell HealthSpring Medicare plans? Answer:
Both B & C:
Complete all HealthSpring training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
⩥ When verifying if a doctor is in the HealthSpring network which of
the following is correct? Answer: You can verify doctors and other
providers using the Provider Lookup Tool, you may also download the
weekly provider spreadsheets if available.
⩥ Which of the following should be addressed prior to asking for the
business or closing the sale? Answer: All of these:
Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and
features of the plan.
⩥ Which of the following types of preparation is important as part of a
sales agent's regimen? Answer: A and B:
