CIGNA MEDICARE PRODUCT AND
BENEFITS EXAM REVIEW PACK 2026
LEARNING QUESTIONS AND SOLVED
ITEMS
⩥ When a paper SOA form is used, it must be completed __________
hosting the sales presentation.
a. Prior to
b. During
c. After. Answer: A. Prior to
⩥ Brokers/Agents can submit a support ticket online through their
Centene Workbench portal.
Select one:
True
False. Answer: True
⩥ Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (Formal &
Informal).
Select one:
,True
False. Answer: False
⩥ Which of the following actions are you required to do when contacted
regarding an allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above. Answer: D. All of the above
⩥ Key areas you as a broker/agent have control over and impact upon
regarding Star Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above. Answer: D. All of the above
⩥ Noting the correct enrollment period on enrollment applications helps
in preventing delayed enrollment processing.
Select one:
, True
False. Answer: True
⩥ Health plan fax numbers vary for health plans that offer fax
enrollment submissions.
Select one:
True
False. Answer: True
⩥ Centene requires all contracted brokers/agents to read, understand,
and agree to Centene's Business Ethics and Code of Conduct Policy.
Select one:
True
False. Answer: True
⩥ A grievance request, or any evidence concerning a grievance, must be
filed orally or in writing no later than _____ calendar days from the date
of the event or the date the member is made aware of the issue.
a. 30
b. 45
BENEFITS EXAM REVIEW PACK 2026
LEARNING QUESTIONS AND SOLVED
ITEMS
⩥ When a paper SOA form is used, it must be completed __________
hosting the sales presentation.
a. Prior to
b. During
c. After. Answer: A. Prior to
⩥ Brokers/Agents can submit a support ticket online through their
Centene Workbench portal.
Select one:
True
False. Answer: True
⩥ Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (Formal &
Informal).
Select one:
,True
False. Answer: False
⩥ Which of the following actions are you required to do when contacted
regarding an allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above. Answer: D. All of the above
⩥ Key areas you as a broker/agent have control over and impact upon
regarding Star Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above. Answer: D. All of the above
⩥ Noting the correct enrollment period on enrollment applications helps
in preventing delayed enrollment processing.
Select one:
, True
False. Answer: True
⩥ Health plan fax numbers vary for health plans that offer fax
enrollment submissions.
Select one:
True
False. Answer: True
⩥ Centene requires all contracted brokers/agents to read, understand,
and agree to Centene's Business Ethics and Code of Conduct Policy.
Select one:
True
False. Answer: True
⩥ A grievance request, or any evidence concerning a grievance, must be
filed orally or in writing no later than _____ calendar days from the date
of the event or the date the member is made aware of the issue.
a. 30
b. 45
