WA ADMINISTRATOR 09
TELECOMMUNICATIONS EXAM SCRIPT 2026
COMPREHENSIVE EXAM
◉ A type of business ownership in which one or more of the owners
does not have full liability is called a. Answer: Limited partnership.
◉ Which of the following is not a barrier to effective verbal
communication. Answer: Asking for clarification.
◉ If an employee needs to do some research to answer a customer's
telephone inquiry, the best action for the employee to take is to
obtain the customer's telephone number and then. Answer: Follow-
up with the customer after obtaining the requested information.
◉ In which of the following situations might it be difficult to give
effective verbal directions: Answer: Information is complex.
◉ When preparing to deliver an oral presentation, the most
important step is. Answer: Practicing the delivery.
,◉ The business manager tried to write a promotional letter that was
simple, clear, and interesting so that customers who received it
would. Answer: Easily understand it.
◉ Which of the following is a formatting characteristic of a full-block
business letter:. Answer: No paragraph indents.
◉ What component is important to include in all types of inquiry
letters?. Answer: Contact information.
◉ Which of the following might a manager send to corporate
management on a regular basis to briefly summarize the work
accomplished:. Answer: Weekly activity report.
◉ Jacob is determining the writing style to use for an analytical
report. If most of readers are likely to support the report's content,
Jacob should format the report for a(n) __________audience.. Answer:
Receptive.
◉ In which component of a research report should the writer place
the following statement:
"Based on our findings, we believe that it is imperative that PNJ
Corporation make the necessary adjustments.". Answer:
Recommendations.
, ◉ Which of the following is an example of an employee using
nonverbal communication effectively to reinforce his/her service
orientation:. Answer: Molly nodded and maintained eye contact as
Ms. West explained the problem with her computer.
◉ In order for a business's handling of complaints to be satisfactory
to customers, the business's rules should be. Answer: Flexible.
◉ Having clear customer relationship management goals before
putting a program into place helps businesses to avoid. Answer:
Purchasing irrelevant technology.
◉ People are considered to be __________ resources.. Answer: Human.
◉ One of the factors that would help a business provide place utility
to customers is its. Answer: Location.
◉ Which of the following is a true statement about trade industries:.
Answer: The main types of trade industries are retailers and
wholesalers.
◉ The technology that has had the most influence on globalization
has been. Answer: The Internet.
TELECOMMUNICATIONS EXAM SCRIPT 2026
COMPREHENSIVE EXAM
◉ A type of business ownership in which one or more of the owners
does not have full liability is called a. Answer: Limited partnership.
◉ Which of the following is not a barrier to effective verbal
communication. Answer: Asking for clarification.
◉ If an employee needs to do some research to answer a customer's
telephone inquiry, the best action for the employee to take is to
obtain the customer's telephone number and then. Answer: Follow-
up with the customer after obtaining the requested information.
◉ In which of the following situations might it be difficult to give
effective verbal directions: Answer: Information is complex.
◉ When preparing to deliver an oral presentation, the most
important step is. Answer: Practicing the delivery.
,◉ The business manager tried to write a promotional letter that was
simple, clear, and interesting so that customers who received it
would. Answer: Easily understand it.
◉ Which of the following is a formatting characteristic of a full-block
business letter:. Answer: No paragraph indents.
◉ What component is important to include in all types of inquiry
letters?. Answer: Contact information.
◉ Which of the following might a manager send to corporate
management on a regular basis to briefly summarize the work
accomplished:. Answer: Weekly activity report.
◉ Jacob is determining the writing style to use for an analytical
report. If most of readers are likely to support the report's content,
Jacob should format the report for a(n) __________audience.. Answer:
Receptive.
◉ In which component of a research report should the writer place
the following statement:
"Based on our findings, we believe that it is imperative that PNJ
Corporation make the necessary adjustments.". Answer:
Recommendations.
, ◉ Which of the following is an example of an employee using
nonverbal communication effectively to reinforce his/her service
orientation:. Answer: Molly nodded and maintained eye contact as
Ms. West explained the problem with her computer.
◉ In order for a business's handling of complaints to be satisfactory
to customers, the business's rules should be. Answer: Flexible.
◉ Having clear customer relationship management goals before
putting a program into place helps businesses to avoid. Answer:
Purchasing irrelevant technology.
◉ People are considered to be __________ resources.. Answer: Human.
◉ One of the factors that would help a business provide place utility
to customers is its. Answer: Location.
◉ Which of the following is a true statement about trade industries:.
Answer: The main types of trade industries are retailers and
wholesalers.
◉ The technology that has had the most influence on globalization
has been. Answer: The Internet.
