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*NEW*Unit 19 and Unit 14 - (Whole Assignment) - DISTINCTION*Graded
All content from unit 19 and unit 14, including all pass, merit and distinctions
[Show more]All content from unit 19 and unit 14, including all pass, merit and distinctions
[Show more]A1 Customer service in business 
• Definition of customer service. 
• Customer service roles and importance of teamwork. 
• Importance of following organisational rules and procedures. 
• Different approaches to customer service across industries need different skills and 
knowledge, such as...
Preview 4 out of 128 pages
Add to cartA1 Customer service in business 
• Definition of customer service. 
• Customer service roles and importance of teamwork. 
• Importance of following organisational rules and procedures. 
• Different approaches to customer service across industries need different skills and 
knowledge, such as...
Contains all Learning aims: Pass, merit and Distinction tasks all included 
Learning Aim A: Explore potential ideas for a micro-business start-up 
A1 Exploration of ideas for a micro-business start-up 
• Idea generation for new products, services and/or market for business opportunities. 
• Dec...
Preview 4 out of 68 pages
Add to cartContains all Learning aims: Pass, merit and Distinction tasks all included 
Learning Aim A: Explore potential ideas for a micro-business start-up 
A1 Exploration of ideas for a micro-business start-up 
• Idea generation for new products, services and/or market for business opportunities. 
• Dec...
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