NCM 119 - MIDTERM EXAM QUESTION
AND ANSWER CORRECTLY SOLVED
2025/2026
This reflects the hierarchical nature of the organization - correct answer ✔DOWNWARD
COMMUNICATION
It is the sending of information up the hierarchal chain. EX: requests for resources, sharing ideas or
suggestions for improvement, and employee grievances. - correct answer ✔UPWARD
COMMUNICATION
It is the sharing of information among nurse leaders and managers or other staff at the same level. -
correct answer ✔LATERAL COMMUNICATION
This occurs with others in the organization who are not on the same level in the hierarchy. EX: a nurse
leader and manager communicates with the chief financial officer or the medical director. - correct
answer ✔DIAGONAL COMMUNICATION
- is essentially used in a professional setting.
- It is a purposeful piece of writing that conveys relevant information to the reader in a clear, concise,
and effective manner. - correct answer ✔BUSINESS WRITING
TYPES OF BUSINESS WRITING - correct answer ✔1. Instructional
2. Informational
3. Persuasive
4. Transactional
- is directional and done for the purpose of completing a task.
,EX: user manual and memo fall - correct answer ✔Instructional
- refers to recording information or documents essential to the core functions of an organization.
EX: financial statements of a company, minutes of a meeting and report writing. - correct answer
✔Informational
- it aims to impress the reader and influence their decision. It contains information about a product or
service. This includes bulk sales, emails and press releases. - correct answer ✔Persuasive
- is a day-to-day communication at the workplace.
EX: communication is sent by email, but also includes official letters, forms, and invoices. - correct
answer ✔Transactional
1. Clarity of purpose
2. Clarity of thought
3. Convey accurate and relevant information
4. Avoid jargon
5. Read and revise
6. Practice is the key
7. Be direct
8. Avoid verbosity
9. Correct grammar and sentence structure
10. Easy to scan - correct answer ✔PRINCIPLES OF GOOD BUSINESS WRITING
, is a short message for internal communication in an organization. It is written to communicate with a
wide audience on something brief but important. - correct answer ✔MEMO WRITING
1. VERBATIM MINUTES
2. SUMMARY MINUTES
3. ACTION MINUTES - correct answer ✔TYPES OF MINUTES OF THE MEETING
- Usually taken by secretaries of a government legislature, council, or lawmaking body.
- It is time consuming since everything that transpired during the meeting is documented.
- Every single word said at a meeting is transcribed
- These are often long and can be difficult. - correct answer ✔VERBATIM MINUTES
- This provides a record of all information during a meeting but
not necessarily word for word
- Short and free from the complexities - correct answer ✔SUMMARY MINUTES
- Contains identifying information, brief summary of discussions made and key information presented
- Emphasizes the transcription of decisions, tasks, and actions to be done related to the proceeding, thus
making this minutes quick and easily prepared. - correct answer ✔ACTION MINUTES
- is a formal document of a specific topic related to once job which is addressed to a particular audience
- correct answer ✔REPORT
AND ANSWER CORRECTLY SOLVED
2025/2026
This reflects the hierarchical nature of the organization - correct answer ✔DOWNWARD
COMMUNICATION
It is the sending of information up the hierarchal chain. EX: requests for resources, sharing ideas or
suggestions for improvement, and employee grievances. - correct answer ✔UPWARD
COMMUNICATION
It is the sharing of information among nurse leaders and managers or other staff at the same level. -
correct answer ✔LATERAL COMMUNICATION
This occurs with others in the organization who are not on the same level in the hierarchy. EX: a nurse
leader and manager communicates with the chief financial officer or the medical director. - correct
answer ✔DIAGONAL COMMUNICATION
- is essentially used in a professional setting.
- It is a purposeful piece of writing that conveys relevant information to the reader in a clear, concise,
and effective manner. - correct answer ✔BUSINESS WRITING
TYPES OF BUSINESS WRITING - correct answer ✔1. Instructional
2. Informational
3. Persuasive
4. Transactional
- is directional and done for the purpose of completing a task.
,EX: user manual and memo fall - correct answer ✔Instructional
- refers to recording information or documents essential to the core functions of an organization.
EX: financial statements of a company, minutes of a meeting and report writing. - correct answer
✔Informational
- it aims to impress the reader and influence their decision. It contains information about a product or
service. This includes bulk sales, emails and press releases. - correct answer ✔Persuasive
- is a day-to-day communication at the workplace.
EX: communication is sent by email, but also includes official letters, forms, and invoices. - correct
answer ✔Transactional
1. Clarity of purpose
2. Clarity of thought
3. Convey accurate and relevant information
4. Avoid jargon
5. Read and revise
6. Practice is the key
7. Be direct
8. Avoid verbosity
9. Correct grammar and sentence structure
10. Easy to scan - correct answer ✔PRINCIPLES OF GOOD BUSINESS WRITING
, is a short message for internal communication in an organization. It is written to communicate with a
wide audience on something brief but important. - correct answer ✔MEMO WRITING
1. VERBATIM MINUTES
2. SUMMARY MINUTES
3. ACTION MINUTES - correct answer ✔TYPES OF MINUTES OF THE MEETING
- Usually taken by secretaries of a government legislature, council, or lawmaking body.
- It is time consuming since everything that transpired during the meeting is documented.
- Every single word said at a meeting is transcribed
- These are often long and can be difficult. - correct answer ✔VERBATIM MINUTES
- This provides a record of all information during a meeting but
not necessarily word for word
- Short and free from the complexities - correct answer ✔SUMMARY MINUTES
- Contains identifying information, brief summary of discussions made and key information presented
- Emphasizes the transcription of decisions, tasks, and actions to be done related to the proceeding, thus
making this minutes quick and easily prepared. - correct answer ✔ACTION MINUTES
- is a formal document of a specific topic related to once job which is addressed to a particular audience
- correct answer ✔REPORT
