WALMART
ASSESSMENT EXAM
A customer/member tries to use a coupon that is only good for full-
priced items to purchase an item that is on sale. She becomes
confused
when you explain that she can't use the coupon.
What would you be most and least likely to do? - ANSWER-Most:
Apologize for the confusion and explain that the coupon only applies
to full-priced items.
Least:Find your supervisor and ask it he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
share. The rest of the team is getting upset.
What would you be most and least likely to do? - ANSWER-Most:
Tell the struggling team member to work faster because
he is holding the team back
Least: Recognize that everyone has a bad day once in a while
,Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out
of
stock. You expect to have the phone back in a few days, but the
customer/member wants it sooner.
What would you be most and least likely to do? - ANSWER-Most:
Let her know you have a similar, less expensive phone in
stock. Ask if she would like to learn more about it.
Least:Apologize and let her know that your store usually has
large stock and will have the phone available again ven
soon.
A coworker did not clean his work area before going home. This
could
cause an accident, so you quickly clean up. The next day you see the
coworker.
What would you be most and least likely to do? - ANSWER-Most:
Tell him he should be more careful because his work area
could have resulted in an accident
, Least: Say nothing to him because the problem has been taken
care of
Your new team is working hard, but they are all less experienced than
you and don't complete their tasks as quickly.
What would you be most and least likely to do? - ANSWER-Most:
Remind your coworkers of performance expectations and
that they need to be working harder to complete tasks
Least: Give your coworkers more time to figure out how to do
the task; they likely just need more practice with what
they've already learned
You are working closely with an experienced associate. He insists on
completing a task a certain way, but you know there is a more
efficient
method
What would you be most and least likely to do? - ANSWER-Most:
Tell him you like to learn more about his technique, Inform
him you have other methods that have worked well in the
past.
ASSESSMENT EXAM
A customer/member tries to use a coupon that is only good for full-
priced items to purchase an item that is on sale. She becomes
confused
when you explain that she can't use the coupon.
What would you be most and least likely to do? - ANSWER-Most:
Apologize for the confusion and explain that the coupon only applies
to full-priced items.
Least:Find your supervisor and ask it he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
share. The rest of the team is getting upset.
What would you be most and least likely to do? - ANSWER-Most:
Tell the struggling team member to work faster because
he is holding the team back
Least: Recognize that everyone has a bad day once in a while
,Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out
of
stock. You expect to have the phone back in a few days, but the
customer/member wants it sooner.
What would you be most and least likely to do? - ANSWER-Most:
Let her know you have a similar, less expensive phone in
stock. Ask if she would like to learn more about it.
Least:Apologize and let her know that your store usually has
large stock and will have the phone available again ven
soon.
A coworker did not clean his work area before going home. This
could
cause an accident, so you quickly clean up. The next day you see the
coworker.
What would you be most and least likely to do? - ANSWER-Most:
Tell him he should be more careful because his work area
could have resulted in an accident
, Least: Say nothing to him because the problem has been taken
care of
Your new team is working hard, but they are all less experienced than
you and don't complete their tasks as quickly.
What would you be most and least likely to do? - ANSWER-Most:
Remind your coworkers of performance expectations and
that they need to be working harder to complete tasks
Least: Give your coworkers more time to figure out how to do
the task; they likely just need more practice with what
they've already learned
You are working closely with an experienced associate. He insists on
completing a task a certain way, but you know there is a more
efficient
method
What would you be most and least likely to do? - ANSWER-Most:
Tell him you like to learn more about his technique, Inform
him you have other methods that have worked well in the
past.
