BUSMHR 3100 EXAM 1 QUESTIONS AND
ANSWERS
definition of Organization Behavior - Correct Answers -An interdisciplinary field
dedicated to
understanding and managing people at work
organizational climate - Correct Answers -employees perceptions of formal and informal
organizational policies, practices, procedures and routines
contingency perspective - Correct Answers --Best course of action depends on the
interplay of
person and environment factors
-calls for using OB concepts and tools as situationally appropriate, instead of trying to
rely on "one best way"
core competency - Correct Answers -a set of knowledge and skills that make the
organization superior to competitors and create value for customers
four objectives of downsizing - Correct Answers -reduce costs, replace labor with
technology, mergers and acquisitions, move to more economical location
methods to eliminate labor shortage - Correct Answers -hire temporary contract workers
and outsource work
due process policies - Correct Answers -policies that formally lay out the steps an
employee may take to appeal the employer's decision to terminate that employee
criterion related validity - Correct Answers -a measure of validity
based on showing a substantial correlation
between test scores and job performance scores.
soft skills - Correct Answers -relate to our human interactions and include both
interpersonal skills and personal attributes - portable skills, relevant in every job
personal attributes: attitude, personality, teamwork, leadership
interpersonal skills: active listening, positive attitudes, effective communication
hard skills - Correct Answers -technical expertise and knowledge to do a particular task
or job function (such as financial analysis, accounting, or operations)
, human capital - Correct Answers -collection of knowledge, skills and experiences -
potential to give corporation a competitive advantage
how to build human capital (4 ways) - Correct Answers -training, work-based
development opportunities, learning activities outside of work, career planning
social capital - Correct Answers -the productive potential resulting from relationships,
goodwill, trust and cooperative effort
how to build social capital (2 ways) - Correct Answers -internal - mentoring, build
relationships outside work though company sports teams
external - conference attendance, join local industry specific orgs
what is a "problem"? - Correct Answers -A difference or gap
between an actual and
desired situation
• Arises when goals are
not being met
stops to solve a problem (3) - Correct Answers -Stop 1: Define The Problem
• Stop 2: Identify OB Concepts to Solve the Problem
• Stop 3: Make Recommendations and Take Action
what is true about defining a problem? - Correct Answers -Solutions can't be generated
until the problem has been defined and understood.
intertactional perspective (behavior is a function of what two factors) - Correct Answers -
states that behavior is a function of interdependent and environmental factors.
The integrative framework for understanding and applying OB is based upon: - Correct
Answers --A systems approach
-Using person and environmental factors as inputs
-Processes including individual level, group/team level,
and organizational level
-Outcomes organized into individual level, group/team
level, and organizational level
what is organizational culture? - Correct Answers -The set of shared, taken-for-granted
implicit
assumptions that a group holds and that determines
how it perceives, thinks about, and reacts to its
various environments
four characteristics of org culture - Correct Answers -shared concept, learned-over-time,
influences our behavior at work, impacts outcomes at multiple levels
ANSWERS
definition of Organization Behavior - Correct Answers -An interdisciplinary field
dedicated to
understanding and managing people at work
organizational climate - Correct Answers -employees perceptions of formal and informal
organizational policies, practices, procedures and routines
contingency perspective - Correct Answers --Best course of action depends on the
interplay of
person and environment factors
-calls for using OB concepts and tools as situationally appropriate, instead of trying to
rely on "one best way"
core competency - Correct Answers -a set of knowledge and skills that make the
organization superior to competitors and create value for customers
four objectives of downsizing - Correct Answers -reduce costs, replace labor with
technology, mergers and acquisitions, move to more economical location
methods to eliminate labor shortage - Correct Answers -hire temporary contract workers
and outsource work
due process policies - Correct Answers -policies that formally lay out the steps an
employee may take to appeal the employer's decision to terminate that employee
criterion related validity - Correct Answers -a measure of validity
based on showing a substantial correlation
between test scores and job performance scores.
soft skills - Correct Answers -relate to our human interactions and include both
interpersonal skills and personal attributes - portable skills, relevant in every job
personal attributes: attitude, personality, teamwork, leadership
interpersonal skills: active listening, positive attitudes, effective communication
hard skills - Correct Answers -technical expertise and knowledge to do a particular task
or job function (such as financial analysis, accounting, or operations)
, human capital - Correct Answers -collection of knowledge, skills and experiences -
potential to give corporation a competitive advantage
how to build human capital (4 ways) - Correct Answers -training, work-based
development opportunities, learning activities outside of work, career planning
social capital - Correct Answers -the productive potential resulting from relationships,
goodwill, trust and cooperative effort
how to build social capital (2 ways) - Correct Answers -internal - mentoring, build
relationships outside work though company sports teams
external - conference attendance, join local industry specific orgs
what is a "problem"? - Correct Answers -A difference or gap
between an actual and
desired situation
• Arises when goals are
not being met
stops to solve a problem (3) - Correct Answers -Stop 1: Define The Problem
• Stop 2: Identify OB Concepts to Solve the Problem
• Stop 3: Make Recommendations and Take Action
what is true about defining a problem? - Correct Answers -Solutions can't be generated
until the problem has been defined and understood.
intertactional perspective (behavior is a function of what two factors) - Correct Answers -
states that behavior is a function of interdependent and environmental factors.
The integrative framework for understanding and applying OB is based upon: - Correct
Answers --A systems approach
-Using person and environmental factors as inputs
-Processes including individual level, group/team level,
and organizational level
-Outcomes organized into individual level, group/team
level, and organizational level
what is organizational culture? - Correct Answers -The set of shared, taken-for-granted
implicit
assumptions that a group holds and that determines
how it perceives, thinks about, and reacts to its
various environments
four characteristics of org culture - Correct Answers -shared concept, learned-over-time,
influences our behavior at work, impacts outcomes at multiple levels
