Wk 4 Summative Assessment: Call Time Business Research EmailUniversity of PhoenixDAT/565 Data Analysis and Business Analytics 06:26:13 GMT -05:00To Whom It May Concern,The new test strategy that has callers identify the type of issue that they are calling about and then the calls get rerouted to an expert in that field has proven to be a success. A general data analysis proves that the new protocol results (PE) resulted in a shorter average service time than the traditional protocol (PT).With the information provided, the PE protocol should be implemented widely in a call center because it reduces the TiQ (Time in Que) and the ST (Service Times). The new protocol prevents customers from being rerouted to multiple call center employees to fix an issue. In many cases, it is a simple issue to be mitigated. Especially, when the customers are initially referred to a person of expertise in wh
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