ISDS FINAL
What is the ability to respond with little penalty in time, cost, or customer value?
A. mass customization
B. repetitive process
C. postponement
D. flexibility - correct answer ✔✔D
Which of the following statements is NOT true?
A. Adding flexibility to the production process can be a major competitive advantage. Building flexibility
into a production process is usually inexpensive, but difficult.
B. The selection of equipment requires considering cost, cash flow, market stability, quality, capacity, and
flexibility.
C. Selecting the best equipment requires understanding the specific industry and available processes and
technology.
D. Selection of a particular process strategy requires decisions about equipment and technology. -
correct answer ✔✔A
What company has used process flexibility to allow it to become the industry leader at responding to
market dynamics by modifying production volume and product mix?
A. Honda
B. Walmart
C. Harley Davidson
D. Toyota - correct answer ✔✔A
What is a drawing of the movement of material, product or people?
A. AIS
B. flowchart
C. RFID
,D. process chart - correct answer ✔✔B
What is a flowchart with time added on the horizontal axis?
A. CNC
B. service blueprinting
C. process mapping
D. process chart - correct answer ✔✔C
Which of the following is NOT a tool for process analysis and design?
A. flowchart
B. process chart
C. process mapping
D. Pareto chart - correct answer ✔✔D
Which of the following statements is NOT true regarding the process analysis tools?
A. Time-function mapping extends value-stream mapping to include suppliers.
B. Process mapping is another name for time-function mapping.
C. Service blueprinting is designed to help focus on the customer interaction part of the process.
D. A process chart is different than a flowchart. - correct answer ✔✔A
Which service strategy describes structuring services so customers must go where the service is offered?
A. Structure
B. Modules
C. Separation
D. Focus - correct answer ✔✔C
Which of the quadrants in the service process matrix has high labor intensity and high customization?
A. service factory
B. service shop
,C. professional service
D. mass service - correct answer ✔✔C
Which of the quadrants in the service process matrix has low labor intensity and low customization?
A. service factory
B. service shop
C. mass service
D. professional service - correct answer ✔✔A
A fast food restaurant is an example of
A. low customization and low degree of labor.
B. high customization and low degree of labor.
C. high customization and high degree of labor.
D. low customization and high degree of labor. - correct answer ✔✔A
In many applications, human quality inspectors can be replaced effectively by
A. RFID tags.
B. vision systems.
C. automated storage and retrieval systems.
D. FMS. - correct answer ✔✔B
What is an electronically guided and controlled cart used to move materials?
A. CNC
B. AGV
C. AIS
D. RFID - correct answer ✔✔B
Which of the following is NOT a production technology that enhances production and productivity?
A. vision systems
, B. process control
C. service blueprinting
D. automatic identification systems - correct answer ✔✔C
Which of the following statements is NOT true regarding production technologies?
A. Vision systems combine video cameras and computer technology and are often used in inspection
roles.
B. Flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction
between low-volume/high-variety and high-volume/low-variety production.
C. CNC is machinery with its own computer and memory.
D. Robots are mechanical devices that use electronic impulses to activate motors and switches. - correct
answer ✔✔B
Which of the following is NOT an example of technology's impact on the financial services industry?
A. RFID
B. electronic funds transfer
C. debit cards
D. Internet stock trading - correct answer ✔✔A
Which of the following is an example of technology's impact on wholesale/retail trade industry?
A. automatic toll booths
B. automatic teller machines
C. bar-coded data
D. interactive TV - correct answer ✔✔C
Which of the following is NOT an example of an advancement of service technology?
A. Retinal security scanners at airports
B. Automatic teller machines (ATMs) at banks
C. Electronic check-in/check-out at hotels
D. All of the above are examples of advancements of service technology - correct answer ✔✔D
What is the ability to respond with little penalty in time, cost, or customer value?
A. mass customization
B. repetitive process
C. postponement
D. flexibility - correct answer ✔✔D
Which of the following statements is NOT true?
A. Adding flexibility to the production process can be a major competitive advantage. Building flexibility
into a production process is usually inexpensive, but difficult.
B. The selection of equipment requires considering cost, cash flow, market stability, quality, capacity, and
flexibility.
C. Selecting the best equipment requires understanding the specific industry and available processes and
technology.
D. Selection of a particular process strategy requires decisions about equipment and technology. -
correct answer ✔✔A
What company has used process flexibility to allow it to become the industry leader at responding to
market dynamics by modifying production volume and product mix?
A. Honda
B. Walmart
C. Harley Davidson
D. Toyota - correct answer ✔✔A
What is a drawing of the movement of material, product or people?
A. AIS
B. flowchart
C. RFID
,D. process chart - correct answer ✔✔B
What is a flowchart with time added on the horizontal axis?
A. CNC
B. service blueprinting
C. process mapping
D. process chart - correct answer ✔✔C
Which of the following is NOT a tool for process analysis and design?
A. flowchart
B. process chart
C. process mapping
D. Pareto chart - correct answer ✔✔D
Which of the following statements is NOT true regarding the process analysis tools?
A. Time-function mapping extends value-stream mapping to include suppliers.
B. Process mapping is another name for time-function mapping.
C. Service blueprinting is designed to help focus on the customer interaction part of the process.
D. A process chart is different than a flowchart. - correct answer ✔✔A
Which service strategy describes structuring services so customers must go where the service is offered?
A. Structure
B. Modules
C. Separation
D. Focus - correct answer ✔✔C
Which of the quadrants in the service process matrix has high labor intensity and high customization?
A. service factory
B. service shop
,C. professional service
D. mass service - correct answer ✔✔C
Which of the quadrants in the service process matrix has low labor intensity and low customization?
A. service factory
B. service shop
C. mass service
D. professional service - correct answer ✔✔A
A fast food restaurant is an example of
A. low customization and low degree of labor.
B. high customization and low degree of labor.
C. high customization and high degree of labor.
D. low customization and high degree of labor. - correct answer ✔✔A
In many applications, human quality inspectors can be replaced effectively by
A. RFID tags.
B. vision systems.
C. automated storage and retrieval systems.
D. FMS. - correct answer ✔✔B
What is an electronically guided and controlled cart used to move materials?
A. CNC
B. AGV
C. AIS
D. RFID - correct answer ✔✔B
Which of the following is NOT a production technology that enhances production and productivity?
A. vision systems
, B. process control
C. service blueprinting
D. automatic identification systems - correct answer ✔✔C
Which of the following statements is NOT true regarding production technologies?
A. Vision systems combine video cameras and computer technology and are often used in inspection
roles.
B. Flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction
between low-volume/high-variety and high-volume/low-variety production.
C. CNC is machinery with its own computer and memory.
D. Robots are mechanical devices that use electronic impulses to activate motors and switches. - correct
answer ✔✔B
Which of the following is NOT an example of technology's impact on the financial services industry?
A. RFID
B. electronic funds transfer
C. debit cards
D. Internet stock trading - correct answer ✔✔A
Which of the following is an example of technology's impact on wholesale/retail trade industry?
A. automatic toll booths
B. automatic teller machines
C. bar-coded data
D. interactive TV - correct answer ✔✔C
Which of the following is NOT an example of an advancement of service technology?
A. Retinal security scanners at airports
B. Automatic teller machines (ATMs) at banks
C. Electronic check-in/check-out at hotels
D. All of the above are examples of advancements of service technology - correct answer ✔✔D
