Volunteer Competency & Summary Study Guide 2023/2024

Informed consent and patient rights and responsibilities are required by law to be provided before hospice services can be given. answers - True Whose pioneering efforts are credited for the modern concept of hospice care, which originated in Canada? answers - Elisabeth Kubler-Ross Which tasks are the following Hospice team members responsible for? - Social Worker - Nurse - Home Health Aide - Hospice Medical Director - Spiritual Counselor - Volunteer answers - - Social Worker - Provide psychological and emotional support - Nurse - Supervises the quality of care provided by the whole team - HHA - Provide personal care and grooming to patient - Hospice Medical Director - Responsible for medical components of the program - Spiritual Counselor - Explore religious and spiritual needs of the patient and family - Volunteer - Help with errands or caregiving relief for patient What is pain defined as? answers - Whatever the patient says it is, existing whenever he or she says it does A person cannot not communicate. answers - True Communication is a process that operates strictly on a verbal level. answers - False We communicate only when we consciously choose to do so. answers - False Communication is a two-way activity. answers - True The number one rule for good communication is to always listen. answers - True The stages of loss or dying, developed by Elisabeth Kubler-Ross, tell us that people always experience them in an orderly sequence from denial to acceptance. answers - False If you are visiting a patient and/or family in a home and observe the possibility of dependent/elder abuse, what should you do? answers - Notify the Volunteer Coordinator or designee To maintain good infection control, volunteers should always wear gloves when visiting a patient. answers - False What is considered acceptable regarding boundary issues between the volunteer and patient/family? answers - Accepting food or a small token What should you NOT do as part of good grooming when volunteering? answers - Wear an expensive perfume or after-shave What is an example of a hazardous safety tip? answers - Keep your house and car keys together for better security Whenever care is given to a patient, the primary concerns are comfort, dignity, and safety. answers - True What is the proper description for each of the following types of family roles? - Title - Task - Emotional answers - Title - Role given to a person because of their family position and gender Task - Role given to a person to fulfill certain responsibilities Emotional - Role that stems from behaviors that stems from specific