CERTIFIED HOSPITALITY TRAINER - MEASURING AND EVALUATING TRAINING AND DEVELOPMENT|2023/24 UPDATE|GRADED A+

Control Group A group that does not receive the training but is substantially similar to the group receiving training in every other way Evaluation The act of interpreting the data gathered in the measured phase. It is the process of making decisions or judgements based on the measurement numbers Experimental Group A group that receives training, as compared to a control group Mean The arithmitic average of all scores Measurement A process of counting or assigning numbers to items being counted/ Also the phase of gathering the data. It needs to be systematic, objective, and based on facts or evidence gathered in a constant process Median The point in a distribution at which an equal number of values fall above and below it Mode The level, score, or item that is most frequently reported Objective Test Those tests made up of questions where there is only one correct answer. Examples of these include multiple choice, true/false, matching, and usually fill in the black Patterned Interview Several interviews are all the same questions, which yields answers for quantifiable data, and the ability to clarify answers on the spot