SUPERVISION AHLEI|2023/24 UPDATE|GRADED A+

All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. People Organizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matching division of labor Lucy, a housekeeping supervisor, complained to her boss when the front office manager let three room attendants leave work before the end of their shift. Which of the following management principles may have been violated ? A. Staff stability B. Unity of command C. Division of labor D. Common good Unity of command Monique, the dining room supervisor at the End Around Restaurant, was concerned that when servers were unhappy with their work schedules or station assignments they took their complaints directly to the restaurant manager and not to her. Which of the following management principles may have been violated? A. Discipline B. Organizational hierarchy C. Employee initiative D. Unity of command Organizational hierarchy Which of the following best describes the power that an organization gives to a supervisor to meet organizational goals? A.Responsibility B. Delegation C. Formal authority D. Informal authority Formal authority Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the reservations manager, the task of changing room rates for all future reservations staff and to the central reservations office. The room rates were never changed. Who should ultimately be responsible? A. Elizabeth, the director of sales B. Bill, the reservations manager C. in-house reservations staff D. the central reservations office Elizabeth, the director of sales Which of the following components of management involves the tasks involved in motivating, training, evaluating, and disciplining employees? A. Controlling B. Directing C. Staffing D. Coordinating Directing