Essentials of Organizational Behavior, 14th edition Robbins & Judge

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Essentials of Organizational Behavior, 14e (Robbins/Judge)
Chapter 2 Diversity in Organizations

1) The two major forms of workforce diversity are and .
A) surface-level diversity; deep-level diversity
B) surface-level diversity; lateral-level diversity
C) organizational-level diversity; individual-level diversity
D) lateral-level diversity; deep-level diversity
E) physical-level diversity; intellectual-level diversity
Answer: A
Explanation: A) Demographics mostly reflect surface-level diversity, not thoughts and feelings,
and can lead employees to perceive one another through stereotypes and assumptions. However,
evidence has shown that as people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such
as personality and values, that represent deep-level diversity.
Diff: 2
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

2) By 2020, it is expected that 25 percent of the working population will be .
A) Asian
B) over 55
C) black
D) female
E) under 30
Answer: B
Explanation: B) Trends indicate that the portion of the workforce over the age of 55 will have
grown to 25.2 percent by the year 2020.
Diff: 1
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.




1
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,DOWNLOAD THE Test Bank for Essentials of Organizational Behavior 14th
Edition Robbins


3) Differences in characteristics like education, ethnicity, regional background, and gender form
part of .
A) individual-level diversity
B) organizational-level diversity
C) lateral-level diversity
D) surface-level diversity
E) deep-level diversity
Answer: D
Explanation: D) Surface-level diversity refers to the differences in characteristics like education,
upbringing, work-status, regional background, and gender. Deep-level diversity, on the other
hand, refers to differences in individual characteristics like personality, values, belief-system,
and interests.
Diff: 1
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

4) Differences in characteristics such as personality, values, and beliefs form part of .
A) surface-level diversity
B) deep-level diversity
C) lateral-level diversity
D) organizational-level diversity
E) individual-level diversity
Answer: B
Explanation: B) Surface-level diversity refers to the differences in characteristics like education,
upbringing, work-status, regional background, and gender. Deep-level diversity, on the other
hand, refers to differences in individual characteristics like personality, values, belief-system,
and interests.
Diff: 1
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.




2
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, DOWNLOAD THE Test Bank for Essentials of Organizational Behavior 14th
Edition Robbins


5) While initial meetings may depend on surface-level diversity in making attempts to
understand other individuals, studies show that after time and become more
important to understanding the other individual.
A) stereotypes; assumptions
B) assumptions; judgments
C) values; personality
D) age; wisdom
E) gender; age
Answer: C
Explanation: C) As people become more acquainted with one another, they become less
concerned with demographic differences and rely more on deep-level diversity issues.
Diff: 3
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.

6) Which of the following statements is true regarding surface-level diversity?
A) Surface-level diversity will overcome fundamental differences and promote harmony.
B) Surface-level diversity can co-exist with deep-level diversity within an organization.
C) Surface-level diversity does not affect employees' perceptions.
D) Surface-level diversity, not thoughts and feelings, is mostly reflected in Demographics.
E) Surface-level diversity in the workforce can be eliminated by effective diversity management.
Answer: D
Explanation: D) Demographics mostly reflect surface-level diversity, not thoughts and feelings,
and can lead employees to perceive one another through stereotypes and assumptions. However,
evidence has shown that as people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such
as personality and values, that represent deep-level diversity.
Diff: 2
AACSB: Diverse and multicultural work environments
Quest. Category: Concept
LO: 2.1 Demonstrate how workplace discrimination undermines organizational effectiveness.




3
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