Devoted 2024 Agent Certification
Devoted Vision
- Goal: Achieve a net promoter score (NPS) of over 60 while reducing costs by 20%, with a long-term
focus.
Five Core Ingredients
1. New Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong primary care physicians (PCPs)
4. Devoted Health Guides
5. Devoted Medical Group
Our Growth
- Founders: Todd and Ed Park launched Devoted in 2017, with the first membership starting in 2019.
- Current Status: Fastest growing Medicare Advantage plan in the U.S. with over 18,000 members as of
May 2020.
- Financials: Raised over $300 million; financially stable.
- Vision: Building for a rolling 20-year horizon; committed to long-term sustainability, not short-term
sales.
Why We Start from Scratch
- Rationale: Building from the ground up eliminates the issues associated with outdated systems and
corporate culture, allowing a collaborative company culture to flourish.
, Devoted Tech Platform
- Performance Metrics:
- Faster claims processing: 90% of specialists are paid within 5 business days.
- Prior authorizations are completed within 72 hours.
- Credentialing process takes less than 2 weeks for new providers.
- Faster commission payments for agents.
Partnerships with Strong PCPs
- Focus: Collaborating with high-performing primary care physicians to enhance member care.
Devoted Health Guides
- Roles: Act as navigators, problem-solvers, and supporters for members.
Exceptional Member Service
- Phone Response Speed:
- Average speed of answer is 24 seconds.
- 82% of calls are answered in less than 30 seconds.
- Member Issue Resolution:
- 80% of member issues resolved the same day.
- 90% resolved within three days.
Devoted Vision
- Goal: Achieve a net promoter score (NPS) of over 60 while reducing costs by 20%, with a long-term
focus.
Five Core Ingredients
1. New Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong primary care physicians (PCPs)
4. Devoted Health Guides
5. Devoted Medical Group
Our Growth
- Founders: Todd and Ed Park launched Devoted in 2017, with the first membership starting in 2019.
- Current Status: Fastest growing Medicare Advantage plan in the U.S. with over 18,000 members as of
May 2020.
- Financials: Raised over $300 million; financially stable.
- Vision: Building for a rolling 20-year horizon; committed to long-term sustainability, not short-term
sales.
Why We Start from Scratch
- Rationale: Building from the ground up eliminates the issues associated with outdated systems and
corporate culture, allowing a collaborative company culture to flourish.
, Devoted Tech Platform
- Performance Metrics:
- Faster claims processing: 90% of specialists are paid within 5 business days.
- Prior authorizations are completed within 72 hours.
- Credentialing process takes less than 2 weeks for new providers.
- Faster commission payments for agents.
Partnerships with Strong PCPs
- Focus: Collaborating with high-performing primary care physicians to enhance member care.
Devoted Health Guides
- Roles: Act as navigators, problem-solvers, and supporters for members.
Exceptional Member Service
- Phone Response Speed:
- Average speed of answer is 24 seconds.
- 82% of calls are answered in less than 30 seconds.
- Member Issue Resolution:
- 80% of member issues resolved the same day.
- 90% resolved within three days.
